Not receiving website key

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AmusedMachine
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Not receiving website key

Post by AmusedMachine » Wed Sep 11, 2019 10:47 pm

I don’t think this is the right place to post this but I could not find a better place and I really need the attention of the dev team.

Two nights ago I purchased a Factorio website key, and I still have not received it. The next morning I sent an email to support@factorio.com detailing my issue and providing evidence that I did purchase the game. I have gotten no reply. Am I ever going to receive my game or should I just give up and try to get a refund?

Loewchen
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Re: Not receiving website key

Post by Loewchen » Thu Sep 12, 2019 7:02 am

Did you buy the game through the humble widget on factorio.com? If not, we're did you buy it?

AmusedMachine
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Re: Not receiving website key

Post by AmusedMachine » Thu Sep 12, 2019 7:06 am

From here:
https://factorio.com/buy

It then took me to this page:
Factorio- Humble bundle purchase.png
Factorio- Humble bundle purchase.png (58.6 KiB) Viewed 220 times
Does that help? is something wrong?

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Re: Not receiving website key

Post by Loewchen » Thu Sep 12, 2019 7:11 am

Did you check your spam folder?

AmusedMachine
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Re: Not receiving website key

Post by AmusedMachine » Thu Sep 12, 2019 7:13 am

Yes

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Klonan
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Re: Not receiving website key

Post by Klonan » Thu Sep 12, 2019 7:24 am

AmusedMachine wrote:
Wed Sep 11, 2019 10:47 pm
The next morning I sent an email to support@factorio.com detailing my issue and providing evidence that I did purchase the game. I have gotten no reply. Am I ever going to receive my game or should I just give up and try to get a refund?
Hi,

I can't find any email in the inbox from you,
Can you send another?

Are you sure you typed the recipient email right?

AmusedMachine
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Re: Not receiving website key

Post by AmusedMachine » Thu Sep 12, 2019 7:31 am

Is this the correct email?
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Support@factorio email.png
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Klonan
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Re: Not receiving website key

Post by Klonan » Thu Sep 12, 2019 7:32 am

AmusedMachine wrote:
Thu Sep 12, 2019 7:31 am
Is this the correct email?
I have found it now in the spam inbox, sorry!

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Re: Not receiving website key

Post by AmusedMachine » Thu Sep 12, 2019 8:19 am

Thats okay, it happens to everyone. Thank you so much for dealing with me so quickly. I have played the demo a few times and really enjoyed it, so congrats on making a great game. :D

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