I don’t think this is the right place to post this but I could not find a better place and I really need the attention of the dev team.
Two nights ago I purchased a Factorio website key, and I still have not received it. The next morning I sent an email to support@factorio.com detailing my issue and providing evidence that I did purchase the game. I have gotten no reply. Am I ever going to receive my game or should I just give up and try to get a refund?
Not receiving website key
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Re: Not receiving website key
Did you buy the game through the humble widget on factorio.com? If not, we're did you buy it?
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- Burner Inserter
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Re: Not receiving website key
From here:
https://factorio.com/buy
It then took me to this page: Does that help? is something wrong?
https://factorio.com/buy
It then took me to this page: Does that help? is something wrong?
Re: Not receiving website key
Did you check your spam folder?
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- Burner Inserter
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Re: Not receiving website key
Hi,AmusedMachine wrote: ↑Wed Sep 11, 2019 10:47 pmThe next morning I sent an email to support@factorio.com detailing my issue and providing evidence that I did purchase the game. I have gotten no reply. Am I ever going to receive my game or should I just give up and try to get a refund?
I can't find any email in the inbox from you,
Can you send another?
Are you sure you typed the recipient email right?
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- Burner Inserter
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Re: Not receiving website key
Is this the correct email?
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Re: Not receiving website key
I have found it now in the spam inbox, sorry!
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- Burner Inserter
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Re: Not receiving website key
Thats okay, it happens to everyone. Thank you so much for dealing with me so quickly. I have played the demo a few times and really enjoyed it, so congrats on making a great game.