[2.0.13] "Error UpdateChartbundleRequest failed: Failed to reach auth server" on uploading save after victory

We are aware of them, but do not have solutions that don't cause other issues. They go here in order not to take space in the main bug thread list.
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Erichteia
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[2.0.13] "Error UpdateChartbundleRequest failed: Failed to reach auth server" on uploading save after victory

Post by Erichteia »

I got the following error when I tried to upload my save file post victory:
Error when uploading save to the galaxy thingy
Error when uploading save to the galaxy thingy
11-04-2024, 17-05-05.png (14.21 KiB) Viewed 790 times
My internet connection is fine, so I don't expect the issue to be from my end. I attached the log report and save below.

Code: Select all

   0.001 2024-11-04 10:35:01; Factorio 2.0.13 (build 79912, win64, steam, space-age)
   0.001 Operating system: Windows 11 (build 22631) 
   0.000 Initializing Steam API.
   0.001 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.001 Config path: C:/Users/nicol/AppData/Roaming/Factorio/config/config.ini
   0.001 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.001 Write data path: C:/Users/nicol/AppData/Roaming/Factorio [87945/487108MB]
   0.001 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.074 System info: [CPU: Intel(R) Core(TM) i7-9750HF CPU @ 2.60GHz, 12 cores, RAM: 7831/16304 MB, page: 12846/35805 MB, virtual: 4357/134217727 MB, extended virtual: 0 MB]
   0.101 Memory info:
   0.101  [0]: Ramaxel RMSA3300ME78HBF-2666 16384 MB 2400 MHz 1.2 v
   1.360 Display options: [FullScreen: true] [VSync: true] [UIScale: automatic (100.0%)] [Native DPI: true] [Screen: 255] [Special: lmw] [Lang: en]
   2.248 Video driver: windows
   2.248 Available displays: 1
   2.248  [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 1650 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
   2.310 [Direct3D11] Display: 0, Output: 0, DisplayAdapter: 0, RenderingAdapter: -1; d3dcompiler_47.dll
   2.859 Initialised Direct3D[0]: NVIDIA GeForce GTX 1650; id: 10de-1f91; driver: nvldumdx.dll 31.0.15.2849
   2.859   D3D Feature Level: 11.1, DXGI 1.5+, SwapChain: 3,flip-discard,-,-,-,none
   2.859   [Local Video Memory] Budget: 3356MB, CurrentUsage: 22MB, Reservation: 0/1777MB
   2.859   [Non-Local Vid.Mem.] Budget: 7488MB, CurrentUsage: 15MB, Reservation: 0/3872MB
   2.859   Tiled resources: Tier 2
   2.859   Unified Memory Architecture: No
   2.859   BGR 565 Supported: Yes
   2.859   MaximumFrameLatency: 3, GPUThreadPriority: 0
   2.860 Graphics settings preset: very-high
   2.860   Dedicated video memory size 3949 MB
   2.957 Desktop composition is active.
   2.957 Graphics options: [Graphics quality: high] [Video memory usage: all] [DXT: high-quality]
   2.957                   [Max threads (load/render): 32/12] [Max texture size: 0] [Tex.Stream.: false] [Rotation quality: normal] [Other: STDCWTl] [B:0,C:0,S:100]
   3.242 [Audio] Driver:wasapi, Device:Default device, Depth:16, Channels:2, Frequency:44100
   3.732 Info ModManager.cpp:434: FeatureFlag expansion-shaders = true
   3.732 Info ModManager.cpp:434: FeatureFlag freezing = true
   3.732 Info ModManager.cpp:434: FeatureFlag quality = true
   3.732 Info ModManager.cpp:434: FeatureFlag rail-bridges = true
   3.732 Info ModManager.cpp:434: FeatureFlag segmented-units = true
   3.732 Info ModManager.cpp:434: FeatureFlag space-travel = true
   3.732 Info ModManager.cpp:434: FeatureFlag spoiling = true
   3.794 Loading mod core 0.0.0 (data.lua)
   4.019 Loading mod base 2.0.13 (data.lua)
   6.944 Loading mod elevated-rails 2.0.13 (data.lua)
   7.459 Loading mod quality 2.0.13 (data.lua)
   7.773 Loading mod space-age 2.0.13 (data.lua)
  16.042 Loading mod base 2.0.13 (data-updates.lua)
  16.085 Loading mod quality 2.0.13 (data-updates.lua)
  16.154 Loading mod space-age 2.0.13 (data-updates.lua)
  16.416 Checksum for core: 3480657504
  16.416 Checksum of base: 2691306720
  16.416 Checksum of elevated-rails: 2288905443
  16.416 Checksum of quality: 4264147466
  16.416 Checksum of space-age: 542481865
  17.170 Prototype list checksum: 124222065
  17.274 Loading sounds...
  40.740 Info PlayerData.cpp:68: Local player-data.json unavailable
  40.740 Info PlayerData.cpp:71: Cloud player-data.json available, timestamp 1730574807
  41.709 Crop bitmaps.
  41.713 Parallel sprite loader initialized (threads: 12, bitmaps: 8227)
  65.151 Initial atlas bitmap size is 16384
  65.174 Created an atlas bitmap (size 16384x16380) [none]
  65.201 Created an atlas bitmap (size 16384x16384) [none]
  65.240 Created an atlas bitmap (size 16384x16376) [none]
  65.241 Created an atlas bitmap (size 16384x15436) [none]
  65.242 Created an atlas bitmap (size 16384x8392) [decal]
  65.248 Created an atlas bitmap (size 16384x16384) [low-object]
  65.249 Created an atlas bitmap (size 4096x960) [low-object]
  65.250 Created an atlas bitmap (size 16384x13440) [corpse-decay]
  65.250 Created an atlas bitmap (size 16384x5596) [none]
  65.251 Created an atlas bitmap (size 1676x79) [not-compressed]
  65.251 Created an atlas bitmap (size 8192x6096) [mipmap, linear-minification, linear-magnification, linear-mip-level]
  65.260 Created an atlas bitmap (size 16384x16320) [terrain, mipmap, linear-minification, linear-mip-level]
  65.260 Created an atlas bitmap (size 16384x4832) [terrain, mipmap, linear-minification, linear-mip-level]
  65.261 Created an atlas bitmap (size 8192x3872) [terrain-effect-map, mipmap, linear-minification, linear-mip-level]
  65.261 Created an atlas bitmap (size 4096x3104) [smoke, mipmap, linear-minification, linear-magnification]
  65.262 Created an atlas bitmap (size 8192x2576) [mipmap]
  65.262 Created an atlas bitmap (size 2048x1520) [mipmap]
  65.262 Created an atlas bitmap (size 4096x3152) [mipmap]
  65.262 Created an atlas bitmap (size 4096x3152) [mipmap]
  65.262 Created an atlas bitmap (size 4096x3152) [mipmap]
  65.263 Created an atlas bitmap (size 8192x3792) [icon, not-compressed, mipmap, linear-minification, linear-magnification, linear-mip-level]
  65.265 Created an atlas bitmap (size 16384x6120) [alpha-mask]
  65.298 Created an atlas bitmap (size 16384x16380) [shadow, linear-magnification, alpha-mask]
  65.305 Created an atlas bitmap (size 16384x16368) [shadow, linear-magnification, alpha-mask]
  65.305 Created an atlas bitmap (size 16384x8364) [shadow, linear-magnification, alpha-mask]
  65.306 Created an atlas bitmap (size 8192x2352) [shadow, mipmap, linear-magnification, alpha-mask]
  65.306 Created an atlas bitmap (size 2048x496) [icon-background, not-compressed, mipmap, linear-minification, linear-magnification, linear-mip-level, ]
  65.306 Loading 3D bitmaps.
  65.331 Texture processor created (2048). GPU accelerated compression Supported: yes, Enabled: yes/yes. Test passed. YCoCgDXT PSNR: 35.83, BC3 PSNR: 33.82
  65.353 Parallel sprite loader initialized (threads: 11, bitmaps: 8227)
  98.120 Sprites loaded
  98.166 Generated mipmaps (4) for atlas [5] of size 16384x16384   
  98.178 Generated mipmaps (4) for atlas [6] of size 4096x960   
  98.189 Generated mipmaps (3) for atlas [10] of size 8192x6096   
  98.265 Generated mipmaps (3) for atlas [11] of size 16384x16320   
  98.277 Generated mipmaps (3) for atlas [12] of size 16384x4832   
  98.288 Generated mipmaps (3) for atlas [13] of size 8192x3872   
  98.300 Generated mipmaps (3) for atlas [14] of size 4096x3104   
  98.368 Generated mipmaps (3) for atlas [15] of size 8192x2576   
  98.379 Generated mipmaps (3) for atlas [16] of size 2048x1520   
  98.401 Generated mipmaps (3) for atlas [17] of size 4096x3152   
  98.430 Generated mipmaps (3) for atlas [18] of size 4096x3152   
  98.441 Generated mipmaps (3) for atlas [19] of size 4096x3152   
  98.453 Generated mipmaps (5) for atlas [20] of size 8192x3792   
  98.465 Generated mipmaps (3) for atlas [25] of size 8192x2352   
  98.497 Custom mipmaps uploaded (3203)
  98.508 Video memory usage: 3555.42 MB (Atlases: 3425.12 MB, Textures: 130.30 MB)
  98.626 Factorio initialised
  98.664 Steam Storage Quota: 23217/23841
 109.129 Loading map C:\Users\nicol\AppData\Roaming\Factorio\saves\SpaceAge.zip: 27846143 bytes.
 109.206 Loading level.dat: 79517699 bytes.
 109.212 Info Scenario.cpp:178: Map version 2.0.12-2
 110.808 Loading blueprint storage: Local timestamp 1730141637, Cloud timestamp 1730141642
 111.183 Loading script.dat: 1222 bytes.
 111.188 Checksum for script __level__/control.lua: 2463946943
 647.373 Info AppManager.cpp:310: Saving to _autosave1 (blocking).
 647.834 Info AppManagerStates.cpp:2069: Saving finished
1248.345 Info AppManager.cpp:310: Saving to _autosave2 (blocking).
1248.815 Info AppManagerStates.cpp:2069: Saving finished
1849.708 Info AppManager.cpp:310: Saving to _autosave3 (blocking).
1850.180 Info AppManagerStates.cpp:2069: Saving finished
2450.991 Info AppManager.cpp:310: Saving to _autosave1 (blocking).
2451.525 Info AppManagerStates.cpp:2069: Saving finished
3237.041 Info AppManager.cpp:310: Saving to _autosave2 (blocking).
3237.828 Info AppManagerStates.cpp:2069: Saving finished
3881.029 Info AppManager.cpp:310: Saving to _autosave3 (blocking).
3881.779 Info AppManagerStates.cpp:2069: Saving finished
4482.257 Info AppManager.cpp:310: Saving to _autosave1 (blocking).
4483.003 Info AppManagerStates.cpp:2069: Saving finished
5127.918 Info AppManager.cpp:310: Saving to _autosave2 (blocking).
5129.066 Info AppManagerStates.cpp:2069: Saving finished
11760.686 Info AppManager.cpp:310: Saving to _autosave3 (blocking).
11761.454 Info AppManagerStates.cpp:2069: Saving finished
12773.356 Info AppManager.cpp:310: Saving to _autosave1 (blocking).
12774.148 Info AppManagerStates.cpp:2069: Saving finished
13374.408 Info AppManager.cpp:310: Saving to _autosave2 (blocking).
13374.932 Info AppManagerStates.cpp:2069: Saving finished
13975.360 Info AppManager.cpp:310: Saving to _autosave3 (blocking).
13975.876 Info AppManagerStates.cpp:2069: Saving finished
14576.012 Info AppManager.cpp:310: Saving to _autosave1 (blocking).
14576.548 Info AppManagerStates.cpp:2069: Saving finished
15176.741 Info AppManager.cpp:310: Saving to _autosave2 (blocking).
15177.269 Info AppManagerStates.cpp:2069: Saving finished
15777.716 Info AppManager.cpp:310: Saving to _autosave3 (blocking).
15778.239 Info AppManagerStates.cpp:2069: Saving finished
16378.368 Info AppManager.cpp:310: Saving to _autosave1 (blocking).
16378.911 Info AppManagerStates.cpp:2069: Saving finished
16979.619 Info AppManager.cpp:310: Saving to _autosave2 (blocking).
16980.156 Info AppManagerStates.cpp:2069: Saving finished
17580.508 Info AppManager.cpp:310: Saving to _autosave3 (blocking).
17581.037 Info AppManagerStates.cpp:2069: Saving finished
18136.187 Info AppManager.cpp:310: Saving to _autosave-platform-7s-first-trip-to-solar-system-edge (blocking).
18136.718 Info AppManagerStates.cpp:2069: Saving finished
18182.243 Info AppManager.cpp:310: Saving to _autosave1 (blocking).
18182.740 Info AppManagerStates.cpp:2069: Saving finished
18782.858 Info AppManager.cpp:310: Saving to _autosave2 (blocking).
18783.627 Info AppManagerStates.cpp:2069: Saving finished
19383.747 Info AppManager.cpp:310: Saving to _autosave3 (blocking).
19384.271 Info AppManagerStates.cpp:2069: Saving finished
19524.669 Info AppManager.cpp:310: Saving to _autosave-platform-7s-first-trip-to-solar-system-edge (blocking).
19525.175 Info AppManagerStates.cpp:2069: Saving finished
19984.829 Info AppManager.cpp:310: Saving to _autosave1 (blocking).
19985.350 Info AppManagerStates.cpp:2069: Saving finished
20061.756 Info AppManager.cpp:310: Saving to _autosave-platform-7s-first-trip-to-solar-system-edge (blocking).
20062.253 Info AppManagerStates.cpp:2069: Saving finished
20094.815 Loading map C:\Users\nicol\AppData\Roaming\Factorio\saves\_autosave-platform-7s-first-trip-to-solar-system-edge.zip: 27068531 bytes.
20094.901 Loading level.dat: 79931989 bytes.
20094.908 Info Scenario.cpp:178: Map version 2.0.13-1
20095.926 Loading blueprint storage: Local timestamp 1730141637, Cloud timestamp 1730141642
20095.939 Loading script.dat: 1222 bytes.
20095.988 Checksum for script __level__/control.lua: 2463946943
20099.455 Info AppManager.cpp:310: Saving to _autosave-platform-7s-first-trip-to-solar-system-edge (blocking).
20099.952 Info AppManagerStates.cpp:2069: Saving finished
20157.507 Info AppManager.cpp:310: Saving to _autosave-platform-7s-first-trip-to-solar-system-edge (blocking).
20158.015 Info AppManagerStates.cpp:2069: Saving finished
20520.167 Info AppManager.cpp:310: Saving to _autosave-platform-7s-first-trip-to-solar-system-edge (blocking).
20520.711 Info AppManagerStates.cpp:2069: Saving finished
20562.176 Loading map C:\Users\nicol\AppData\Roaming\Factorio\saves\_autosave-platform-7s-first-trip-to-solar-system-edge.zip: 27003555 bytes.
20562.238 Loading level.dat: 79875014 bytes.
20562.243 Info Scenario.cpp:178: Map version 2.0.13-1
20563.215 Loading blueprint storage: Local timestamp 1730141637, Cloud timestamp 1730141642
20563.227 Loading script.dat: 1222 bytes.
20563.232 Checksum for script __level__/control.lua: 2463946943
20664.322 Info AppManager.cpp:310: Saving to _autosave2 (blocking).
20664.821 Info AppManagerStates.cpp:2069: Saving finished
20700.484 Loading map C:\Users\nicol\AppData\Roaming\Factorio\saves\_autosave2.zip: 26970123 bytes.
20700.543 Loading level.dat: 79766955 bytes.
20700.548 Info Scenario.cpp:178: Map version 2.0.13-1
20701.441 Loading blueprint storage: Local timestamp 1730141637, Cloud timestamp 1730141642
20701.453 Loading script.dat: 1222 bytes.
20701.458 Checksum for script __level__/control.lua: 2463946943
21098.603 Info AppManager.cpp:310: Saving to _autosave-platform-7s-first-trip-to-solar-system-edge (blocking).
21099.131 Info AppManagerStates.cpp:2069: Saving finished
21302.473 Info AppManager.cpp:310: Saving to _autosave3 (blocking).
21302.978 Info AppManagerStates.cpp:2069: Saving finished
21372.868 Info AppManager.cpp:310: Saving to _autosave-platform-7s-first-trip-to-solar-system-edge (blocking).
21373.371 Info AppManagerStates.cpp:2069: Saving finished
21448.449 Loading map C:\Users\nicol\AppData\Roaming\Factorio\saves\_autosave-platform-7s-first-trip-to-solar-system-edge.zip: 26993493 bytes.
21448.511 Loading level.dat: 79801550 bytes.
21448.515 Info Scenario.cpp:178: Map version 2.0.13-1
21449.456 Loading blueprint storage: Local timestamp 1730141637, Cloud timestamp 1730141642
21449.468 Loading script.dat: 1222 bytes.
21449.473 Checksum for script __level__/control.lua: 2463946943
21742.248 Loading map C:\Users\nicol\AppData\Roaming\Factorio\saves\_autosave-platform-7s-first-trip-to-solar-system-edge.zip: 26993493 bytes.
21742.342 Loading level.dat: 79801550 bytes.
21742.347 Info Scenario.cpp:178: Map version 2.0.13-1
21743.282 Loading blueprint storage: Local timestamp 1730141637, Cloud timestamp 1730141642
21743.294 Loading script.dat: 1222 bytes.
21743.299 Checksum for script __level__/control.lua: 2463946943
21935.546 Info AppManager.cpp:310: Saving to _autosave-platform-7s-first-trip-to-solar-system-edge (blocking).
21936.061 Info AppManagerStates.cpp:2069: Saving finished
21936.805 Info AppManager.cpp:310: Saving to _autosave-platform-7s-first-trip-to-solar-system-edge (blocking).
21937.302 Info AppManagerStates.cpp:2069: Saving finished
21937.890 Info AppManager.cpp:310: Saving to _autosave-platform-7s-first-trip-to-solar-system-edge (blocking).
21938.397 Info AppManagerStates.cpp:2069: Saving finished
22057.449 Loading map C:\Users\nicol\AppData\Roaming\Factorio\saves\_autosave-platform-7s-first-trip-to-solar-system-edge.zip: 27213825 bytes.
22057.508 Loading level.dat: 80343798 bytes.
22057.513 Info Scenario.cpp:178: Map version 2.0.13-1
22058.384 Loading blueprint storage: Local timestamp 1730141637, Cloud timestamp 1730141642
22058.396 Loading script.dat: 1222 bytes.
22058.400 Checksum for script __level__/control.lua: 2463946943
22135.749 Loading map C:\Users\nicol\AppData\Roaming\Factorio\saves\_autosave-platform-7s-first-trip-to-solar-system-edge.zip: 27213825 bytes.
22135.801 Loading level.dat: 80343798 bytes.
22135.806 Info Scenario.cpp:178: Map version 2.0.13-1
22136.689 Loading blueprint storage: Local timestamp 1730141637, Cloud timestamp 1730141642
22136.700 Loading script.dat: 1222 bytes.
22136.705 Checksum for script __level__/control.lua: 2463946943
22168.190 Info AppManager.cpp:310: Saving to _autosave-platform-7s-first-trip-to-solar-system-edge (blocking).
22168.695 Info AppManagerStates.cpp:2069: Saving finished
22480.618 Info AppManager.cpp:310: Saving to _autosave1 (blocking).
22481.134 Info AppManagerStates.cpp:2069: Saving finished
22769.761 Info HttpSharedState.cpp:55: Downloading https://auth.factorio.com/spaceage/api/existing_upload
22826.519 Starting Chartbundle creation
22838.617 Chartbundle creation is done, starting upload
22838.618 Info HttpSharedState.cpp:55: Downloading https://auth.factorio.com/spaceage/api/init_upload
22839.022 Info HttpSharedState.cpp:55: Downloading https://uploads.mods.factorio.com/upload/chartbundle/token/.eJwNizcOAjEQRe_immKCx4HLrBy-BZIRkhcqxN3X7Qs_9z2xjmd3dxcsh0Y15ABRQ08ovppUd3MLZb52sjBRTmzSHmV9jvGeHWsLk6DsU4lSxPI-FdTJWFS0Vo5M2jPggUE1klqyrMwk2giD1f0vDgInOg.ZyjugA.pedr5sCUnTlwdpswnMKvbgK3Kvw
22871.368 Info HttpSharedState.cpp:187: Downloading https://uploads.mods.factorio.com/upload/chartbundle/token/.eJwNizcOAjEQRe_immKCx4HLrBy-BZIRkhcqxN3X7Qs_9z2xjmd3dxcsh0Y15ABRQ08ovppUd3MLZb52sjBRTmzSHmV9jvGeHWsLk6DsU4lSxPI-FdTJWFS0Vo5M2jPggUE1klqyrMwk2giD1f0vDgInOg.ZyjugA.pedr5sCUnTlwdpswnMKvbgK3Kvw
22871.368 Info HttpSharedState.cpp:188: Status code: 503
22871.371 Info AuthServerConnector.cpp:34: Failed to reach auth server: code(503) message(<!DOCTYPE html>
	<html>
	  <head>
		<meta name="viewport" content="width=device-width, initial-scale=1">
		<meta charset="utf-8">
		<title>Application Error</title>
		<style media="screen">
		  html,body,iframe {
			margin: 0;
			padding: 0;
		  }
		  html,body {
			height: 100%;
			overflow: hidden;
		  }
		  iframe {
			width: 100%;
			height: 100%;
			border: 0;
		  }
		</style>
	  </head>
	  <body>
		<iframe src="//www.herokucdn.com/error-pages/application-error.html"></iframe>
	  </body>
	</html>)
22871.371 Error ChartBundleRequest.cpp:124: UpdateChartbundleRequest failed: Failed to reach auth server. Code: 503. Error: Unknown error.
23106.550 Info AppManager.cpp:310: Saving to _autosave2 (blocking).
23107.088 Info AppManagerStates.cpp:2069: Saving finished
23152.704 Loading map C:\Users\nicol\AppData\Roaming\Factorio\saves\_autosave1.zip: 27113792 bytes.
23152.769 Loading level.dat: 80169165 bytes.
23152.776 Info Scenario.cpp:178: Map version 2.0.13-1
23153.760 Loading blueprint storage: Local timestamp 1730141637, Cloud timestamp 1730141642
23153.774 Loading script.dat: 1222 bytes.
23153.779 Checksum for script __level__/control.lua: 2463946943
23163.877 Loading map C:\Users\nicol\AppData\Roaming\Factorio\saves\_autosave2.zip: 26989439 bytes.
23163.934 Loading level.dat: 79895458 bytes.
23163.939 Info Scenario.cpp:178: Map version 2.0.13-1
23164.819 Loading blueprint storage: Local timestamp 1730141637, Cloud timestamp 1730141642
23164.831 Loading script.dat: 1231 bytes.
23164.835 Checksum for script __level__/control.lua: 2463946943
Attachments
factorio-current.log
(18.15 KiB) Downloaded 26 times
_autosave2.zip
My last autosave.
(25.74 MiB) Downloaded 25 times
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Rseding91
Factorio Staff
Factorio Staff
Posts: 15577
Joined: Wed Jun 11, 2014 5:23 am
Contact:
Contact Rseding91

Re: [2.0.13] "Error UpdateChartbundleRequest failed: Failed to reach auth server" on uploading save after victory

Post by Rseding91 »

Thanks for the report. The server may have been under higher load than usual at the time this happened. You should be able to simply re-submit the upload after waiting a moment.
If you want to get ahold of me I'm almost always on Discord.
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