My Game will not Start at All

[shaun4205]

The Problem
This problem started for me, once the [0.5.x] branch was released (and applies to it only)
Upon clicking play in the steam library, to launch Factorio, the "Preparing to launch Factorio..." windows appears briefly, as you would expect.
The beta version number "[0.5.x]" next to Factorio in the library list is replaced with "- Running" , indicating that the game has started and, is about to appear, also as you would expect. A few moments later, the game stops running. The "[0.5.x]" text appears again next to the game in the library list, and nothing else happens.

I have tried to launch every beta version of [0.5.x] via the steam beta tab since [0.5] was first released, and this same problem keeps occurring. Today I just tried it on [0.5.9], and it happened again.
Upon examination of task manager (the 'Processes' tab), when you launch the game, it will appear in task manager in the 'Background Processes' list briefly, before disappearing.

My Specifications:

• -Windows 10 (x64 Bit)
  -Intel Core i5-4210U CPU (2.40 GHz)
  -8 GB RAM
  -Intel HD Graphics Family

My Question
Now, with the power options on my PC here, set to 'High Performance' mode, I was before [0.5], able to run Factorio just fine, no problems to speak of.
I've not been able to find any record of a person with a problem such as mine at this time. Thus my question is:

• -Is this problem due to an inability for my PC (or similar PC's of my specifications) to run the game now ([0.5.x]), were it was able to before ([0.4.x] and earlier)?
  -Or is it a fixable problem, such as a bug, with the game on startup?

I recognise, due to the limited capacity of my PC ("That" graphics card) that the former is entirely possible, especially with the new HD graphics now added to the game. But if it does turn out to be something that can be fixed, in some way, some how, that would be absolutely awesome!

*Edit: At anytime you read "0.5.x" or equivalent, presume I mean "0.15.x" or equivalent. (The versions of the game in the last 12 months)

[Koub]

Hi,

I hope your problems appeared with 0.15.x and not 0.5.x, or you'd have waited a tremendously long time XD
Now, a logfile would help, because Factorio can run on surprisingly old rigs, yours seem to be able to cope with it.

[shaun4205]

Upon reading the response from Koub (Thanks by the way), I have now realised numerous errors in my original post.
Yes, my problems are specific to 0.15.x, not 0.5.x. (That's just hilarious)

Anyway, from the Appdata folder I have the current and previous logs. Upon launching Factorio now in version 0.15.9 (Not 0.5.9), it does not seem to make new logs, as these are the most recent I have:
factorio-current.log

Code: Select all

   0.022 2017-04-25 12:03:05; Factorio 0.14.23 (build 25374, win64, steam)
   0.022 Operating system: Windows 10 (version 1607) 
   0.022 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.022 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.022 Write data path: C:/Users/Shaun/AppData/Roaming/Factorio
   0.022 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.090 System info: [CPU: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, 4 cores, RAM: 8113MB]
   0.093 Display options: [FullScreen: 1] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
   0.095 Available display adapters: 1
   0.095  [0]: \\.\DISPLAY1 - Intel(R) HD Graphics Family {0x05, [0,0], 1366x768, 32bit, 60Hz}
   0.095 Create display on adapter 0. Size 1280x720 at position [33, 6].
   0.243 Initialised Direct3D:[0] Intel(R) HD Graphics Family; driver: igdumdim64.dll 20.19.15.4549
   0.347     Video memory size (dedicated video/dedicated system/shared system/available): 112/0/2048/2156 MB
   0.418 DSound: Starting _dsound_update thread
   0.418 DSound: Enter _dsound_update; tid=3428
   0.419 Device reset internal.
   0.426 Desktop composition is active.
   0.429 Graphics options: [Graphics quality: normal] [Video memory usage: high] [Light scale: 35%] [DXT: false]
   0.598 Loading mod core 0.0.0 (data.lua)
   0.632 Loading mod base 0.14.23 (data.lua)
   1.229 Checksum for core: 1291735968
   1.229 Checksum for mod base: 786624017
   1.919 Info PlayerData.cpp:55: Local player-data.json available, timestamp 1493082641
   1.919 Info PlayerData.cpp:62: Cloud player-data.json unavailable
   2.191 Initial atlas bitmap size is 8192
   2.221 Created atlas bitmap 8192x8189
   2.221 Created atlas bitmap 8192x2778
   2.222 Created atlas bitmap 4096x968
   2.222 Created atlas bitmap 4096x3652
  24.872 Sprites loaded
  24.872 Convert atlas 4096x968 to: trilinear-filtering 
  24.918 Convert atlas 4096x3652 to: mipmap 
  25.748 Loading sounds...
  29.005 Custom inputs active: 0
  29.085 Factorio initialised
  43.404 Info Scenario.cpp:152: Map version 0.14.23-0
  43.494 Checksum for script C:/Users/Shaun/AppData/Roaming/Factorio/temp/currently-playing/control.lua: 1057114497
 107.936 Info HttpSharedState.cpp:44: Downloading https://mods.factorio.com/api/mods?page_size=max
 123.720 Info HttpSharedState.cpp:111: Status code: 200
 129.724 DSound: Stopping voice
 129.724 DSound: Joining thread
 129.729 DSound: Exit _dsound_update; tid=3428
 129.729 DSound: Waiting for voice to stop ... signaled
 129.730 DSound: Joined thread
 129.730 DSound: Destroying thread
 129.730 DSound: Thread destroyed
 129.730 DSound: Releasing buffer
 129.730 DSound: Voice stopped
 129.730 DSound: Deallocating voice
 129.730 DSound: Deallocated voice
 129.810 Steam API shutdown.
 129.815 Goodbye

factorio-previous.log

Code: Select all

   0.018 2017-04-25 11:04:17; Factorio 0.14.23 (build 25374, win64, steam)
   0.018 Operating system: Windows 10 (version 1607) 
   0.018 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.019 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.019 Write data path: C:/Users/Shaun/AppData/Roaming/Factorio
   0.019 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.097 System info: [CPU: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, 4 cores, RAM: 8113MB]
   0.100 Display options: [FullScreen: 1] [VSync: 0] [UIScale: 90%] [MultiSampling: OFF] [Screen: 255]
   0.101 Available display adapters: 1
   0.101  [0]: \\.\DISPLAY1 - Intel(R) HD Graphics Family {0x05, [0,0], 1366x768, 32bit, 60Hz}
   0.101 Create display on adapter 0. Size 1280x720 at position [33, 6].
   0.246 Initialised Direct3D:[0] Intel(R) HD Graphics Family; driver: igdumdim64.dll 20.19.15.4549
   0.265     Video memory size (dedicated video/dedicated system/shared system/available): 112/0/2048/2156 MB
   0.337 DSound: Starting _dsound_update thread
   0.338 DSound: Enter _dsound_update; tid=10676
   0.338 Device reset internal.
   0.347 Desktop composition is active.
   0.351 Graphics options: [Graphics quality: normal] [Video memory usage: high] [Light scale: 25%] [DXT: false]
   0.587 Loading mod core 0.0.0 (data.lua)
   0.621 Loading mod base 0.14.23 (data.lua)
   1.696 Checksum for core: 1291735968
   1.696 Checksum for mod base: 786624017
   2.572 Info PlayerData.cpp:55: Local player-data.json available, timestamp 1491554387
   2.572 Info PlayerData.cpp:62: Cloud player-data.json unavailable
  49.124 Initial atlas bitmap size is 8192
  49.141 Created atlas bitmap 8192x8189
  49.142 Created atlas bitmap 8192x2778
  49.142 Created atlas bitmap 4096x968
  49.142 Created atlas bitmap 4096x3652
  77.331 Sprites loaded
  77.331 Convert atlas 4096x968 to: trilinear-filtering 
  77.379 Convert atlas 4096x3652 to: mipmap 
  78.247 Loading sounds...
  86.446 Custom inputs active: 0
  86.581 Factorio initialised
 240.781 Info Scenario.cpp:152: Map version 0.14.23-0
 240.872 Checksum for script C:/Users/Shaun/AppData/Roaming/Factorio/temp/currently-playing/control.lua: 1057114497
 384.378 DSound: Stopping voice
 384.378 DSound: Joining thread
 384.383 DSound: Exit _dsound_update; tid=10676
 384.383 DSound: Waiting for voice to stop ... signaled
 384.383 DSound: Joined thread
 384.383 DSound: Destroying thread
 384.383 DSound: Thread destroyed
 384.383 DSound: Releasing buffer
 384.383 DSound: Voice stopped
 384.383 DSound: Deallocating voice
 384.383 DSound: Deallocated voice
 384.563 Steam API shutdown.
 384.590 Goodbye

[Koub]

And in your Steam library, it does really indicate it's in version 0.15.9 ? That's weird.
Maybe removing the local content from Steam and reinstalling it would do the trick ?
You can also log into https://www.factorio.com/login, and download the zip version of Factorio, just to test that it runs fine on your computer.

[shaun4205]

Ok.
After after acquiring the 0.15.9 zip file, from a "lengthy" download process, I exported the files to a folder in my documents, launched the game via factorio.exe and "The game appeared!" Fully operation!


Yes, it would appear running Factorio 0.15.x by itself works just fine, where running it through the steam client does not. Its a little annoying that this isn't a solution that applies to the steam client, though its one I'm very happy with regardless.

This is the log from the first time I launch the game, I modified a few settings, created a new map, wandered around for a moment and then exited the game.

Code: Select all

   0.004 2017-05-06 21:20:44; Factorio 0.15.9 (build 29504, win64, alpha)
   0.004 Operating system: Windows 10 (version 1607) 
   0.004 Not rotating logs.
   0.004 Program arguments: "C:\Users\Shaun\Documents\Factorio\Factorio_0.15.9\bin\x64\factorio.exe" 
   0.004 Read data path: C:/Users/Shaun/Documents/Factorio/Factorio_0.15.9/data
   0.004 Write data path: C:/Users/Shaun/Documents/Factorio/Factorio_0.15.9
   0.004 Binaries path: C:/Users/Shaun/Documents/Factorio/Factorio_0.15.9/bin
   0.017 System info: [CPU: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, 4 cores, RAM: 8113MB]
   0.019 Display options: [FullScreen: 0] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
   0.036 Available display adapters: 1
   0.036  [0]: \\.\DISPLAY1 - Intel(R) HD Graphics Family {0x05, [0,0], 1366x768, 32bit, 60Hz}
   0.036 Create display on adapter 0. Size 1280x720 at position [33, 6].
   0.934 Initialised Direct3D:[0] Intel(R) HD Graphics Family; driver: igdumdim64.dll 20.19.15.4549
   0.966     Video memory size (dedicated video/dedicated system/shared system/available): 112/0/2048/2157 MB
   1.246 DSound: Starting _dsound_update thread
   1.247 DSound: Enter _dsound_update; tid=6804
   1.247 Device reset internal.
   1.272 Desktop composition is active.
   1.272 Graphics settings preset: medium
   1.272 Graphics options: [Graphics quality: normal] [Video memory usage: high] [Light scale: 25%] [DXT: false]
   1.379 Loading mod core 0.0.0 (data.lua)
   1.411 Loading mod base 0.15.9 (data.lua)
   1.786 Loading mod base 0.15.9 (data-updates.lua)
   1.903 Checksum for core: 3409166051
   1.903 Checksum of base: 3769930138
   2.224 Info PlayerData.cpp:57: Local player-data.json unavailable
   2.224 Info PlayerData.cpp:62: Cloud player-data.json unavailable
   2.324 Loaded shader file C:/Users/Shaun/Documents/Factorio/Factorio_0.15.9/data/core/graphics/shaders/game.cso
   2.354 Loaded shader file C:/Users/Shaun/Documents/Factorio/Factorio_0.15.9/data/core/graphics/shaders/zoom-to-world.cso
   2.354 Crop bitmaps.
  44.215 Initial atlas bitmap size is 8192
  44.234 Created atlas bitmap 8192x8186
  44.235 Created atlas bitmap 8192x7357
  44.235 Created atlas bitmap 4096x1860
  44.236 Created atlas bitmap 4096x3648
  97.316 Sprites loaded
  97.316 Convert atlas 4096x1860 to: trilinear-filtering 
  97.394 Convert atlas 4096x3648 to: mipmap 
  98.284 Loading sounds...
 106.521 Custom inputs active: 0
 106.710 Device reset internal.
 107.173 Factorio initialised
 125.645 Info Updater.cpp:753: Downloading https://auth.factorio.com/api-login?username=shaun4205&apiVersion=2
 127.274 Authorization error (Username and password don't match)
 141.041 Info Updater.cpp:753: Downloading https://auth.factorio.com/api-login?username=Shaun4205&apiVersion=2
 142.562 Info Updater.cpp:753: Downloading https://updater.factorio.com/get-available-versions?username=Shaun4205&token=<private>&apiVersion=2
 144.186 0 packages available to download (experimental updates disabled).
 148.345 Info Updater.cpp:753: Downloading https://updater.factorio.com/get-available-versions?username=Shaun4205&token=<private>&apiVersion=2
 150.264 0 packages available to download (experimental updates disabled).
 294.996 Loading Level.dat: 924344 bytes.
 294.997 Info Scenario.cpp:133: Map version 0.15.9-0
 295.089 Checksum for script C:/Users/Shaun/Documents/Factorio/Factorio_0.15.9/temp/currently-playing/control.lua: 76911248
 488.756 Device reset internal.
 489.377 Device reset internal.
 558.440 Info BlueprintShelf.cpp:693: Saving blueprint storage.
 560.453 DSound: Stopping voice
 560.453 DSound: Joining thread
 560.454 DSound: Exit _dsound_update; tid=6804
 560.454 DSound: Waiting for voice to stop ... signaled
 560.454 DSound: Joined thread
 560.454 DSound: Destroying thread
 560.454 DSound: Thread destroyed
 560.454 DSound: Releasing buffer
 560.454 DSound: Voice stopped
 560.454 DSound: Deallocating voice
 560.454 DSound: Deallocated voice
 560.823 Goodbye

[Koub]

Well then, you just have a problem with your Steam Factorio client. You can run a check of your local files for Factorio in your Steam library. You may even uninstall it, and re-download it.
You can also save somewhere the content of %APPDATA%\Factorio, and then delete everything (except saves maybe) : The zip version of Factorio comes with everything, and doesn't use APPDATA. Maybe you have something corrupted in there.

[shaun4205]

Ok, I deleted the contents of the Appdata\Roaming\Factorio folder (including the save file), uninstalled the game, reinstalled it, under the last stable version (0.14.x), and everything ran just fine. I then re-enabled the beta version (0.15.9), ran the game and the same problem occurred, the game doesn't appear, it stops running "and nothing else happens".
After that I deleted the contents of the Appdata and uninstalled the game again, this time insuring that when it reinstalled, it installed 0.15.9 on the initial download. I launched that, and it was the same as before, no game. Its probably worth mentioning that from launching the freshly installed beta version of the game, no Appdata files were created.

It was at this point I ran the "Verify Integrity of Game FIles..." function in the steam Factorio properties list, and steam indicated that the files were 100% intact. I've checked the games file integrity multiple times in the past on the 0.15.x branch, and its always the same (100% intact).

[daniel34]

Some third-party software is interfering with the Steam version of Factorio.

If you use Razer Synapse then close it (killing the process might be further required).
If you use Trend Micro AV/Security then see this thread.
If you use Comodo AV/Security then add an exception ("Exclusion") for Factorio.

Otherwise what AV/Security have you installed and do you use any other gaming-related third-party software (OSD screens, overclocking utilities, mouse/keyboard utilities)?

[purdueme91]

I am having the same issue with Steam client. I have gotten it to work well enough by launching it outside of Steam but it takes 2-3 times of trying to launch for it to go through. As I am using my high end work laptop to play I cannot disable the Trend micro AV suite to see if that is the issue. Can I download directly from the factorio website as a standalone version to try that? I have reinstalled once and 14.X works just fine but have the issue with all 15.x versions.

[daniel34]

As I am using my high end work laptop to play I cannot disable the Trend micro AV suite to see if that is the issue. Can I download directly from the factorio website as a standalone version to try that?

Incompabilities only seem to be with the Steam version, so the standalone will most likely work. You can download it from the website after you created an account on factorio.com and linked it with your Steam account (if you haven't done that yet).

[purdueme91]

As I am using my high end work laptop to play I cannot disable the Trend micro AV suite to see if that is the issue. Can I download directly from the factorio website as a standalone version to try that?

Incompabilities only seem to be with the Steam version, so the standalone will most likely work. You can download it from the website after you created an account on factorio.com and linked it with your Steam account (if you haven't done that yet).

Yep...that did it...I had previously linked my steam account and just did the direct download. Launched 3 times no issues. Steam version wont.

<happy dance>

[shaun4205]

Bingo!
Downloading a separate factorio.exe (via a .zip file, in my case) does allow you to work around the problem, of been unable to launch Factorio, through steam. But this doesn't solve or identify the issue itself, its only a work around.
Looking over daniel34's post, and reading the associated forum link, it would appear my problem is specifically related to the Anti Virus software; Trend Micro Security. Simply adding factorio.exe in the "steamapps\common\Factorio\bin\x64" directory to the exceptions list, completely fixed the problem, I can open the game, make a map and run around as much as I like.

This solution is not one I'd prefer to maintain indefinitely. As rhekis points out in the aforementioned forum link, its "not ideal for long term", and with that in mind, I'll just continue to use the .zip version of Factorio until this problem is (if it can be) resolved.

[purdueme91]

it would appear my problem is specifically related to the Anti Virus software; Trend Micro Security. Simply adding factorio.exe in the "steamapps\common\Factorio\bin\x64" directory to the exceptions list, completely fixed the problem, I can open the game, make a map and run around as much as I like.

Pretty sure this is my issue too but I'm using my work laptop to play so I cannot modify or disable Trend Micro (Don't even have the option for adding something to an exception list). Truth be told, I don't really care if it is in Steam anymore. I can update it when I need/want to and I got full functionality and it launches every time. I just want this issue identified for the developers so they fix it and don't turn off someone who just bought the game through Steam and it won't launch.