Just brought the game, first start up!!

Anything that prevents you play the game properly. Do you have issues with paying for the game, downloading it or properly running it on your computer? Let us know here.
Post Reply
CrazyAngelFir3
Manual Inserter
Manual Inserter
Posts: 2
Joined: Wed Apr 14, 2021 3:20 pm
Contact:

Just brought the game, first start up!!

Post by CrazyAngelFir3 »

Code: Select all

0.001 2021-04-14 08:17:29; Factorio 1.1.30 (build 58304, win64, steam)
   0.001 Operating system: Windows 8 
   0.002 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.002 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.002 Write data path: C:/Users/TONY/AppData/Roaming/Factorio [870019/905049MB]
   0.003 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.013 System info: [CPU:         Intel(R) Pentium(R) CPU 2020M @ 2.40GHz, 2 cores, RAM: 1913/6023 MB, page: 1881/10119 MB, virtual: 191/8388607 MB, extended virtual: 0 MB]
   0.014 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: lmw] [Lang: en]
   0.022 Available displays: 1
   0.022  [0]: \\.\DISPLAY1 - Intel(R) HD Graphics {0x05, [0,0], 1600x900, 32bit, 60Hz}
   0.031 Warning GraphicsInterfaceDX11.cpp:90: Failed to load function D3DCompile: 0x0000007e DLL was not loaded
   0.032 DirectX is not supported, switching to OpenGL
   0.379 Initialised OpenGL:[0] Intel(R) HD Graphics; driver: 3.3.0 - Build 9.17.10.2963
   0.379   [Extensions] s3tc:yes; KHR_debug:NO; ARB_clear_texture:NO, ARB_copy_image:NO
   0.380   [Version] 3.3
   0.380 Warning GraphicsInterfaceOpenGL.cpp:931: Maximum UBO size is only 16384
   0.383 Graphics settings preset: integrated-gpulow
   0.383   Dedicated video memory size 32 MB (detected from Intel(R) HD Graphics; VendorID: 0x8086; DeviceID: 0x 156)
   0.705 Error ShaderOpenGL.cpp:34: Failed to compile shader '__core__/graphics/shaders/compress-rygDXT.frag'.
ERROR: 0:128: 'Error' : Cannot offset into the vector 
ERROR: 0:133: 'Error' : Cannot offset into the vector 


   1.055 Desktop composition is active.
   1.055 Graphics options: [Graphics quality: normal] [Video memory usage: all] [Light scale: 25%] [DXT: low-quality] [Color: 32bit]
   1.055                   [Max threads (load/render): 32/2] [Max texture size: 4096] [Tex.Stream.: 0] [Rotation quality: low] [Other: sTDCwt] [B:0,C:0,S:100]
   1.068 DSound: Starting _dsound_update thread
   1.069 [Audio] Backend:default; Depth:16, Channel:2, Frequency:44100; MixerQuality:linear
   1.073 DSound: Enter _dsound_update; tid=2608
   1.142 Error CrashHandler.cpp:633: Received SIGSEGV
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-build-ow2xgl\libraries\stackwalker\stackwalker.cpp (924): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-build-ow2xgl\src\util\logger.cpp (545): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-build-ow2xgl\src\util\logger.cpp (552): Logger::logStacktrace
c:\cygwin64\tmp\factorio-build-ow2xgl\src\util\crashhandler.cpp (184): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-build-ow2xgl\src\util\crashhandler.cpp (642): CrashHandler::SignalHandler
minkernel\crts\ucrt\src\appcrt\misc\exception_filter.cpp (219): _seh_filter_exe
f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl (304): `__scrt_common_main_seh'::`1'::filt$0
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000007F6686EBF24)
000007F6686EBF24 (factorio): (filename not available): __C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000007FE6F10464D)
000007FE6F10464D (ntdll): (filename not available): RtlLookupFunctionEntry
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000007FE6F10567C)
000007FE6F10567C (ntdll): (filename not available): DbgPrint
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000007FE6F0E4BBA)
000007FE6F0E4BBA (ntdll): (filename not available): KiUserExceptionDispatcher
c:\cygwin64\tmp\factorio-build-ow2xgl\src\graphics\drawcommandbatch.cpp (709): DrawCommandBatch::drawSprite
c:\cygwin64\tmp\factorio-build-ow2xgl\src\graphics\drawhandle.cpp (14): DrawHandle::~DrawHandle
c:\cygwin64\tmp\factorio-build-ow2xgl\src\graphics\loadingsplashscreen.cpp (119): LoadingSplashScreen::render
c:\cygwin64\tmp\factorio-build-ow2xgl\src\graphics\loadingsplashscreen.cpp (50): LoadingSplashScreen::LoadingSplashScreen
c:\cygwin64\tmp\factorio-build-ow2xgl\src\globalcontext.cpp (469): GlobalContext::init
c:\cygwin64\tmp\factorio-build-ow2xgl\src\mainloop.cpp (274): MainLoop::run
c:\cygwin64\tmp\factorio-build-ow2xgl\src\main.cpp (1141): wmain
f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl (288): __scrt_common_main_seh
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000007FE6D00167E)
000007FE6D00167E (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000007FE6F103501)
000007FE6F103501 (ntdll): (filename not available): RtlUserThreadStart
Stack trace logging done
   5.770 Info CrashHandler.cpp:309: Executable CRC: 2219947886
   5.770 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\factorio.exe
   5.771 C:\WINDOWS\SYSTEM32\ntdll.dll
   5.771 C:\WINDOWS\system32\KERNEL32.DLL
   5.771 C:\WINDOWS\system32\KERNELBASE.dll
   5.772 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\steam_api64.dll
   5.772 C:\WINDOWS\system32\WLDAP32.dll
   5.772 C:\WINDOWS\system32\GDI32.dll
   5.772 C:\WINDOWS\system32\ole32.dll
   5.772 C:\WINDOWS\SYSTEM32\WINMM.dll
   5.773 C:\WINDOWS\system32\PSAPI.DLL
   5.773 C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9200.16384_none_72771d4ecc1c3a4d\gdiplus.dll
   5.773 C:\WINDOWS\system32\SHELL32.dll
   5.773 C:\WINDOWS\system32\SHLWAPI.dll
   5.774 C:\WINDOWS\system32\USER32.dll
   5.774 C:\WINDOWS\system32\IMM32.dll
   5.774 C:\WINDOWS\system32\OLEAUT32.dll
   5.774 C:\WINDOWS\system32\ADVAPI32.dll
   5.775 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
   5.775 C:\WINDOWS\system32\WS2_32.dll
   5.775 C:\WINDOWS\system32\CRYPT32.dll
   5.775 C:\WINDOWS\SYSTEM32\DSOUND.dll
   5.775 C:\WINDOWS\SYSTEM32\VERSION.dll
   5.776 C:\WINDOWS\system32\WINTRUST.dll
   5.776 C:\WINDOWS\system32\imagehlp.dll
   5.776 C:\WINDOWS\system32\msvcrt.dll
   5.776 C:\WINDOWS\SYSTEM32\combase.dll
   5.776 C:\WINDOWS\system32\RPCRT4.dll
   5.777 C:\WINDOWS\SYSTEM32\sechost.dll
   5.777 C:\WINDOWS\SYSTEM32\WINMMBASE.dll
   5.777 C:\WINDOWS\system32\MSCTF.dll
   5.777 C:\WINDOWS\system32\NSI.dll
   5.777 C:\WINDOWS\SYSTEM32\WINNSI.DLL
   5.778 C:\WINDOWS\system32\MSASN1.dll
   5.778 C:\WINDOWS\SYSTEM32\POWRPROF.dll
   5.778 C:\WINDOWS\SYSTEM32\SHCORE.dll
   5.778 C:\WINDOWS\SYSTEM32\profapi.dll
   5.778 C:\Program Files (x86)\Steam\steamclient64.dll
   5.779 C:\WINDOWS\system32\SETUPAPI.dll
   5.779 C:\Program Files (x86)\Steam\tier0_s64.dll
   5.779 C:\Program Files (x86)\Steam\vstdlib_s64.dll
   5.779 C:\WINDOWS\SYSTEM32\MSWSOCK.dll
   5.779 C:\WINDOWS\SYSTEM32\bcrypt.dll
   5.780 C:\WINDOWS\SYSTEM32\Secur32.dll
   5.780 C:\WINDOWS\system32\CFGMGR32.dll
   5.780 C:\WINDOWS\system32\DEVOBJ.dll
   5.780 C:\WINDOWS\SYSTEM32\SSPICLI.DLL
   5.780 C:\WINDOWS\SYSTEM32\cryptbase.dll
   5.781 C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
   5.781 C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
   5.782 C:\WINDOWS\system32\uxtheme.dll
   5.782 C:\WINDOWS\SYSTEM32\dxgi.dll
   5.782 C:\WINDOWS\SYSTEM32\d3d11.dll
   5.783 C:\WINDOWS\SYSTEM32\d3d9.dll
   5.783 C:\WINDOWS\SYSTEM32\dwmapi.dll
   5.783 C:\WINDOWS\SYSTEM32\OPENGL32.DLL
   5.783 C:\WINDOWS\SYSTEM32\GLU32.dll
   5.783 C:\WINDOWS\SYSTEM32\DDRAW.dll
   5.784 C:\WINDOWS\SYSTEM32\DCIMAN32.dll
   5.784 C:\WINDOWS\SYSTEM32\ig7icd64.dll
   5.784 C:\WINDOWS\SYSTEM32\clbcatq.dll
   5.784 C:\WINDOWS\system32\explorerframe.dll
   5.784 C:\WINDOWS\system32\DUser.dll
   5.785 C:\WINDOWS\system32\DUI70.dll
   5.785 C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
   5.785 C:\WINDOWS\System32\MMDevApi.dll
   5.785 C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
   5.785 C:\WINDOWS\SYSTEM32\avrt.dll
   5.786 Error Util.cpp:97: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
  30.928 Error CrashHandler.cpp:260: Heap validation: success.
  30.929 Creating crash dump.
  31.065 CrashDump success

posila
Factorio Staff
Factorio Staff
Posts: 5019
Joined: Thu Jun 11, 2015 1:35 pm
Contact:

Re: Just brought the game, first start up!!

Post by posila »

Hello, I am sorry but you should request refund. Your integrated GPU is bellow minimum requirements, which is Intel Graphics HD 5500 (which is two generations newer than what you have)

CrazyAngelFir3
Manual Inserter
Manual Inserter
Posts: 2
Joined: Wed Apr 14, 2021 3:20 pm
Contact:

Re: Just brought the game, first start up!!

Post by CrazyAngelFir3 »

Ok thank you

Post Reply

Return to “Technical Help”