Cannot log in for multiplayer servers
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- Burner Inserter
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Cannot log in for multiplayer servers
When i try to join my friend's server or brows the online servers, I am met with a log in screen. I type my username and password and am consistently met with "cannot reach auth server" and I am unable to get passed this. I have checked that factorio is an allowed exception for both public and private networks on my firewall (windows firewall, as i am running windows 10) and ensured that my username and password are correct.
I have the steam version of the game. Is there anything I can do to fix this?
I have the steam version of the game. Is there anything I can do to fix this?
- Attachments
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- changelog.txt
- I am not sure if this is the correct log, but it was the only log file i saw in the game directory. I am including this because the "how to post a bug" forum thing said to include the log
- (573.67 KiB) Downloaded 71 times
- impetus maximus
- Smart Inserter
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Re: Cannot log in for multiplayer servers
log files (factorio-current.log factorio-previous.log) are found in %appdata%\Factorio in windows.
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- Burner Inserter
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Re: Cannot log in for multiplayer servers
Is this the correct file? This is the only txt file i could find under within the directory you specified. I have now also tried logging in under the options menu, as well as trying to create a new account (with the same credentials) and I still recieve the same "cannot reach auth server" popup.
- Attachments
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- factorio-current.log
- hopefully the correct log this time
- (5.91 KiB) Downloaded 84 times
Re: Cannot log in for multiplayer servers
That log file is from the demo version of the game.
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- Burner Inserter
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Re: Cannot log in for multiplayer servers
Sorry! I really cant find the log file in that case. Ive tried using my file explorer search. Do I need to have verbose logging enabled in the game options for this to be created? I do have the game installed on a secondary hard drive, with the rest of my steam library and I did recently update from windows 7 to windows 10 and did not change that secondary drive at all when I did so, if that may have effected the file's location (or absence?)
Is the log file needed to troubleshoot this issue?
Is the log file needed to troubleshoot this issue?
Re: Cannot log in for multiplayer servers
If you are using the steam version on windows you should be able to open the correct folder by typing %appdata%\Factorio into the address bar of windows file explorer.
Regarding what might be wrong, be sure you are using your factorio.com username and password. That is a separate account to the forums.
Regarding what might be wrong, be sure you are using your factorio.com username and password. That is a separate account to the forums.
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- Burner Inserter
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Re: Cannot log in for multiplayer servers
Ok, I tried that and here is the file in that location. I hope its not the demo's version again!
I have ensured that I am using factorio.com credentials in the game. I am able to successfully log into factorio.com, but the same username and password does not work in game. I have also tried my email address in the game to, but that didnt work either.
Also, under normal circumstances, wouldn't inputting incorrect login data render a different error message than "couldn't reach auth server"?
I have ensured that I am using factorio.com credentials in the game. I am able to successfully log into factorio.com, but the same username and password does not work in game. I have also tried my email address in the game to, but that didnt work either.
Also, under normal circumstances, wouldn't inputting incorrect login data render a different error message than "couldn't reach auth server"?
- Attachments
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- factorio-current.log
- Hopefully the right one this time!
- (2.79 KiB) Downloaded 79 times
Re: Cannot log in for multiplayer servers
You are using 15.40 and there is not even an attempt to connect to a server in your log, I move this to technical help.
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- Burner Inserter
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Re: Cannot log in for multiplayer servers
I am still having this issue. I have made no settings changes to my router in the past few months, which could have caused this. Why wouldnt the log have any notation of my trying to log in? Its all I've done since this began occurring. Is there anything else I can try, or upload?
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- Burner Inserter
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Re: Cannot log in for multiplayer servers
Ok, I've made a bit of progress with this issue. I tried installing the game onto my laptop. While connected to the very same network as my desktop, I am able to log in. Playing on my laptop is not very ideal, but this does mean the issue is limited to my desktop's settings and not my network, unless I'm missing something.
As stated, I've ensured that windows firewall recognizes factorio as an exception and I have not myself installed any additional firewalls (started with a fresh windows 10 pro install). Are there any other settings or possible interfering programs I should check out, to anyone's knowledge?
I have also uninstalled, reinstalled, verified local files, restarted my computer router and modem.
Any help would be greatly appreciated; I'm at wit's end with this!
As stated, I've ensured that windows firewall recognizes factorio as an exception and I have not myself installed any additional firewalls (started with a fresh windows 10 pro install). Are there any other settings or possible interfering programs I should check out, to anyone's knowledge?
I have also uninstalled, reinstalled, verified local files, restarted my computer router and modem.
Any help would be greatly appreciated; I'm at wit's end with this!
Re: Cannot log in for multiplayer servers
Download and try the .zip standalone version from the website, if this does not work either post its log(s), they will be directly in its directory.
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- Burner Inserter
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Re: Cannot log in for multiplayer servers
The .zip version from the website asked me to log in immediately after launch in order to be able to download updates. At this screen, I was able to log in successfully!! Should I just continue to play factorio in this way, or can I try reinstalling the steam version now? Does this give any insight into what could have been causing this issue?
Thank you for the help getting me back up and running!!
Thank you for the help getting me back up and running!!
Re: Cannot log in for multiplayer servers
You could just use the .zip version, but now that it is obvious that it is a settings issue, you could try to delete the the player-data.json file at \Steam\steamapps\common\Factorio.L1gerZer0Jager wrote:The .zip version from the website asked me to log in immediately after launch in order to be able to download updates. At this screen, I was able to log in successfully!! Should I just continue to play factorio in this way, or can I try reinstalling the steam version now? Does this give any insight into what could have been causing this issue?