FIXED "Downloading Failed" whilst trying to browse games

[kinglyCoder]

My friend just downloaded Factorio on steam. I have port forwarded and other people are able to connect but when he tries to browse online games he gets a message that says:

Downloading failed: Couldn't resolve host name -- Could not resolve host: multiplayer.factorio.com

He's running version 0.13.20 of Factorio.

I'll attach a screenshot he sent me. Any help would be much appreciated.

Edit: Fixed it by disabling firewall.

[Viellords]

I have same problem but... disable firewall don't work.

Another idea?

Edit : Factorio-current.log

Code: Select all

 0.001 2016-12-07 16:47:49; Factorio 0.14.21 (build 25327, win64, steam)
   0.001 Operating system: Windows 7 Service Pack 1
   0.001 Program arguments: "S:\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.001 Read data path: S:/Steam/steamapps/common/Factorio/data
   0.001 Write data path: C:/Users/Franck/AppData/Roaming/Factorio
   0.001 Binaries path: S:/Steam/steamapps/common/Factorio/bin
   0.023 System info: [CPU: Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz, 4 cores, RAM: 8112MB]
   0.023 Display options: [FullScreen: 1] [VSync: 1] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
   0.024 Available display adapters: 1
   0.024  [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 4600 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
   0.024 Create display on adapter 0. Size 1280x720 at position [310, 162].
   0.611 Initialised Direct3D:[0] Intel(R) HD Graphics 4600; driver: nvumdshimx.dll 10.18.13.6822
   0.619     Video memory size (dedicated video/dedicated system/shared system/available): 1995/0/2048/4036 MB
   0.648 DSound: Starting _dsound_update thread
   0.648 DSound: Enter _dsound_update; tid=12820
   0.649 Device reset internal.
   0.650 Desktop composition is active.
   0.650 WARNING: You have vsync and desktop composition enabled on Direct3d. Consider disabling vsync to increase performance on some confirgurations.
   0.651 Graphics options: [Graphics quality: normal] [Video memory usage: high] [Light scale: 41%] [DXT: false]
   0.787 Loading mod core 0.0.0 (data.lua)
   0.802 Loading mod base 0.14.21 (data.lua)
   0.975 Checksum for core: 1291735968
   0.975 Checksum for mod base: 786624017
   1.268 Info PlayerData.cpp:55: Local player-data.json available, timestamp 1481125420
   1.268 Info PlayerData.cpp:60: Cloud player-data.json available, timestamp 1480778960
   1.442 Initial atlas bitmap size is 16384
   1.444 Created atlas bitmap 16384x5589
   1.727 Created atlas bitmap 4096x968
   1.742 Created atlas bitmap 4096x3652
   8.665 Sprites loaded
   8.665 Convert atlas 4096x968 to: trilinear-filtering 
   8.680 Convert atlas 4096x3652 to: mipmap 
   8.944 Loading sounds...
  10.323 Custom inputs active: 0
  10.360 Factorio initialised
  23.591 Info ServerSynchronizer.cpp:27: nextHeartbeatSequenceNumber(0) initialized Synchronizer nextTickClosureTick(0).
  23.591 Info ServerMultiplayerManager.cpp:658: mapTick(-1) changing state from(Ready) to(PreparedToHostGame)
  23.591 Info ServerMultiplayerManager.cpp:658: mapTick(-1) changing state from(PreparedToHostGame) to(CreatingGame)
  23.592 Info Scenario.cpp:152: Map version 0.14.21-0
  23.655 Checksum for script C:/Users/Franck/AppData/Roaming/Factorio/temp/currently-playing/control.lua: 1057114497
  23.669 Info UDPSocket.cpp:27: Opening socket at (0.0.0.0:34197)
  23.671 Hosting game at 0.0.0.0:34197  23.671 Verbose RouterBase.cpp:37: Started router thread.

  23.671 Info HttpSharedState.cpp:44: Downloading https://auth.factorio.com/generate-server-padlock
  23.675 code:6, 6; Could not resolve host: auth.factorio.com
  23.675 Info HttpSharedState.cpp:111: Status code: 0
  23.675 Info AuthServerConnector.cpp:15: Downloading from auth server failed: Could not resolve host: auth.factorio.com
  23.675 Error ServerMultiplayerManager.cpp:93: MultiplayerManager failed: "Connexion au serveur d'authentification impossible."
  23.675 Info ServerMultiplayerManager.cpp:658: mapTick(-1) changing state from(CreatingGame) to(InitializationFailed)
  25.990 Info ServerMultiplayerManager.cpp:139: Quitting multiplayer connection.
  25.990 Info ServerMultiplayerManager.cpp:658: mapTick(-1) changing state from(InitializationFailed) to(Closed)
  26.070 Verbose RouterBase.cpp:48: Finishing router thread.
  26.070 Info UDPSocket.cpp:235: Socket closed
  26.078 Error CrashHandler.cpp:139: Exception Code: c0000005, Address: 0x000000013f659f89
ModuleBase: 0x000000013f440000, ImageSize: 011ce000, RelativeAddress: 00219f89
  26.079 Error CrashHandler.cpp:149: Exception Context:
rax=000000014012056a, rbx=0000000000000000, rcx=00000000039f4770,
rdx=0000000008f42320, rsi=000000002d1f6890, rdi=0000000000000000,
rip=000000013f659f89, rsp=000000000b52f990, rbp=0000000000000000,
 r8=0000000000000000,  r9=000000000b52fa58, r10=0000000000000000,
r11=0000000000000202, r12=00001229ee985465, r13=0000000000000000,
r14=000000000edfa1d0, r15=0000000000000001
  26.079 Crashed in S:\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe (0x000000013f440000 - 0x000000014060e000)
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-skvdcq\libraries\stackwalker\stackwalker.cpp (906): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-skvdcq\src\util\logger.cpp (337): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-skvdcq\src\util\logger.cpp (391): Logger::logStacktrace
c:\cygwin64\tmp\factorio-skvdcq\src\util\crashhandler.cpp (105): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-skvdcq\src\util\crashhandler.cpp (175): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000000007794BC10)
000000007794BC10 (kernel32): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000077A50108)
0000000077A50108 (ntdll): (filename not available): EtwEventSetInformation
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00000000779E7958)
00000000779E7958 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00000000779F812D)
00000000779F812D (ntdll): (filename not available): RtlDecodePointer
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00000000779E855F)
00000000779E855F (ntdll): (filename not available): RtlUnwindEx
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000077A1BCB8)
0000000077A1BCB8 (ntdll): (filename not available): KiUserExceptionDispatcher
c:\cygwin64\tmp\factorio-skvdcq\src\gameactionhandler.cpp (318): GameActionHandler::update
c:\cygwin64\tmp\factorio-skvdcq\src\mainloop.cpp (754): MainLoop::gameUpdateStep
c:\cygwin64\tmp\factorio-skvdcq\src\mainloop.cpp (630): MainLoop::gameUpdateLoop
c:\cygwin64\tmp\factorio-skvdcq\src\util\workerthread.cpp (34): WorkerThread::loop
c:\program files (x86)\microsoft visual studio 14.0\vc\include\thr\xthread (247): std::_LaunchPad<std::unique_ptr<std::tuple<void (__cdecl WorkerThread::*)(void) __ptr64,WorkerThread * __ptr64>,std::default_delete<std::tuple<void (__cdecl WorkerThread::*)(void) __ptr64,WorkerThread * __ptr64> > > >::_Run
c:\program files (x86)\microsoft visual studio 14.0\vc\include\thr\xthread (210): std::_Pad::_Call_func
d:\th\minkernel\crts\ucrt\src\appcrt\startup\thread.cpp (115): thread_start<unsigned int (__cdecl*)(void * __ptr64)>
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00000000778C59CD)
00000000778C59CD (kernel32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00000000779FA561)
00000000779FA561 (ntdll): (filename not available): RtlUserThreadStart
  28.850 Error CrashHandler.cpp:106: Map tick at moment of crash: 0
  28.850 Error Util.cpp:77: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.

[Loewchen]

I have same problem but... disable firewall don't work.

Your game crashed, this is certainly not the same issue.