Factorio not detecting that I have the game?

thefinaluptake · Post by **thefinaluptake** » Mon Jun 27, 2016 7:05 pm

I'm getting this

error whenever I attempt to log in through the game.

I own the game, and my account on Factorio is connected to Steam, as shown here

And here's a picture of my steam, to show that I do actually own the game

Can someone help with this?

Eitelkeit · Post by **Eitelkeit** » Mon Jun 27, 2016 7:17 pm

Got the same problem here. Also, there's a thing, that says that my factorio account is linked to steam account, and the link actually leads to my steam profile. Yet membership status is still "free".

snipercup · Post by **snipercup** » Mon Jun 27, 2016 7:18 pm

I have the same problem. I just created a forum.factorio.com account, a factorio.com account and a account on factoriomods.com but I get the same error and still 'your account is linked with your steam profile'

silent · Post by **silent** » Mon Jun 27, 2016 7:19 pm

ditto

Whoom · Post by **Whoom** » Mon Jun 27, 2016 7:29 pm

Hello,

I created an account on Factorio.com (instead of from the in game option) and now I can't log in multiplayer. It is like if I did not own the game. On the Factorio website, my membership is indicated as free and linked to my steam account.

I tried to create a new account, this time from the game, with a new username (but same email address) but it give me an error saying the steam ID is already registered.

I do own the game but it was given to me as a gift.

Thanks for your help!

nickdubbel · Post by **nickdubbel** » Mon Jun 27, 2016 7:44 pm

same here

Thegatso · Post by **Thegatso** » Mon Jun 27, 2016 7:56 pm

Getting the exact same problem. Time to send an email I guess.

TheHammerBro · Post by **TheHammerBro** » Mon Jun 27, 2016 8:08 pm

I am also having this issue, I own the game through steam and my account is properly linked, but the game was gifted to me.

Post by **Loewchen** » Mon Jun 27, 2016 8:24 pm

~~You should contact the support via e-mail.~~ This does not seem to be a limited issue.

Wakaba-chan · Post by **Wakaba-chan** » Mon Jun 27, 2016 8:53 pm

I wanted to test new mod portal system, but failed to login there. I have valid game in Steam and connected it to factorio account. But still in game I got this response:

: 20160627235132_1.jpg (459.17 KiB) Viewed 10242 times

Is it a bug, or I've done something wrong?

Post by **Koub** » Mon Jun 27, 2016 8:53 pm

Same issue as in viewtopic.php?f=49&t=27122. I'll merge topics

Post by **Koub** » Mon Jun 27, 2016 9:04 pm

[Koub] Topics merged

sploof · Post by **sploof** » Tue Jun 28, 2016 7:54 am

Same problem.

There's also a thread on steam full of people with the same issue.

Post by **Smarty** » Tue Jun 28, 2016 8:57 am

see this post viewtopic.php?f=49&t=27286

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Factorio not detecting that I have the game?

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