Just bought this program, it doesn't run on my system can I please get some help?

[Strum]

I just bought this program and it doesn't run can I please get some help?

I had already read 52433 before my first post and found nothing that helped with my problem.

[ezekiel]

What operating system/type of computer are you using? When you say it doesn't run, what happens? Does it run slowly, or not at all?

[Strum]

I put that information in my first attempt to post here which was denied by the mods.

I'm running debian 12 on a ryzen 7 with 32gig of RAM and a radeon R9 290 with 2 gig.

The upgraded old version runs fine.

I downloaded the archive, extracted it to it's own directory and tried to run the binary, the first 2 attempts stalled for 10 mins or more while loading and i had to reboot because I couldn't kill the process.

Eventually it loaded and then hung again on the login dialog box which wouldn't respond to mouse or keyboard input.

After a couple more attempts to run it the login dialog finally responded to a mouse click from 10 mins before and i got to the main menu but had the same problem, not responding immediately to mouse or keyboard, eventually it does but not for 10 minutes. At that point I gave up and went looking for support to find i have to register here for support and then my first request for help was not even allowed to be posted.

There is no installation instructions either on the download page or in the archive.
There is no checksum file to be sure the download has completed without errors.
and the only support is a forum where the mods seem unfriendly and not much inclined to help.

I'm a bit disappointed tbh.

[Strum]

So I download 2.010 and the loading and input response issues seem to be fixed, but it crashed after about 10 mins locking up the whole system and filling the screen with garbage. Some sort of video issue at a guess.

I'm running 3 monitors and had it running in windowed mode on a screen other than the primary, if that information is of any use.

[Sanqui]

Hello, you can find checksums here, linked at the bottom left of the download page (maybe a little more hidden than it should be).

If you are getting crashes it would help us if you could share the log file.

Since we are talking about freezing and graphics issues, if you are using Wayland, you can also try to force the game to use Wayland with the SDL_VIDEODRIVER=wayland environmental variable.

[Strum]

Thanks, will try that.

I seem to be having more trouble with 2.0.11 than 2.0.10

it starts running very slowly when biters appear and won't load again after running it, exiting, and then restarting.

[Strum]

Checksum is good.

Definitely X11 not wayland, but i am using xfce rather than gnome or kde.

There might be an issue with VLC media player running at the same time as well, when I've had vlc running when it crashes it locks up the whole system requiring a reboot.

Latest log attached, hung while loading, again. previous run attempt it locked up at the main menu.

I enabled verbose logging if that's of any use.

[vinzenz]

Since it crashes during sprite loading and your under the recommended amount of VRAM for Space Age you can try to set max-sprite-loading-threads to 1 in your config.ini

[Strum]

Ok I will try that if I can actually get into the settings to change it.

It sometimes does load and gets to the main menu then hangs though.

[Strum]

Seems i was wrong about GPU only having 2 gig ram, the log says 4, so I don't think that is the problem.

[vinzenz]

You can change the setting without launching Factorio in the config.ini file in your Application Directory https://wiki.factorio.com/Application_directory

If Parallel sprite loader initialized is the last line in your log before it crashes, setting max-sprite-loading-threads=1 can help with getting past this step.

[Strum]

Set max-sprite-loading-threads to 8, down from 32, still hangs at main menu.