Please help. The game will not open with update and DLC

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kuransan
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Please help. The game will not open with update and DLC

Post by kuransan »

I have tried restarting my computer, deleting and reinstalling the game. It says the files are broken.

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vinzenz
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Re: Please help. The game will not open with update and DLC

Post by vinzenz »

kuransan wrote: ↑
Mon Oct 21, 2024 11:15 am
I have tried restarting my computer, deleting and reinstalling the game. It says the files are broken.
From where did you get the game? Steam, Website, Gog? Can you try the zip download from our website?
bringing the oops to devops

dimosthenis
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Re: Please help. The game will not open with update and DLC

Post by dimosthenis »

Same issue here. Also tracked in https://www.reddit.com/r/factorio/comme ... ed_errors/

Added log too.

Verified integrity of game cache - all good

I was in a beta when I installed space age, I no longer am

Tried disabling the space age DLC, didn't work

Renamed my AppData/Roaming/Factorio folder so that it would be recreated, didn't work

Restarting my PC and steam didn't work
Attachments
factorio-current.log
(14.06 KiB) Downloaded 5 times
Last edited by dimosthenis on Mon Oct 21, 2024 11:34 am, edited 1 time in total.

kuransan
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Re: Please help. The game will not open with update and DLC

Post by kuransan »

vinzenz wrote: ↑
Mon Oct 21, 2024 11:24 am
kuransan wrote: ↑
Mon Oct 21, 2024 11:15 am
I have tried restarting my computer, deleting and reinstalling the game. It says the files are broken.
From where did you get the game? Steam, Website, Gog? Can you try the zip download from our website?
I downloaded it straight from steam

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vinzenz
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Re: Please help. The game will not open with update and DLC

Post by vinzenz »

kuransan wrote: ↑
Mon Oct 21, 2024 11:33 am
vinzenz wrote: ↑
Mon Oct 21, 2024 11:24 am
kuransan wrote: ↑
Mon Oct 21, 2024 11:15 am
I have tried restarting my computer, deleting and reinstalling the game. It says the files are broken.
From where did you get the game? Steam, Website, Gog? Can you try the zip download from our website?
I downloaded it straight from steam
you can try to login with steam here https://factorio.com/login and download the zip

please upload the logfile for your crash and ensure you're not opted into some factorio steam betas
bringing the oops to devops

kuransan
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Re: Please help. The game will not open with update and DLC

Post by kuransan »

vinzenz wrote: ↑
Mon Oct 21, 2024 11:24 am
kuransan wrote: ↑
Mon Oct 21, 2024 11:15 am
I have tried restarting my computer, deleting and reinstalling the game. It says the files are broken.
From where did you get the game? Steam, Website, Gog? Can you try the zip download from our website?
I play on Mac. I don't know where my screenshot went, but I tried downloading it though steam again through crossover and I got a different error about shaders. I will try to attach that screenshot. I am trying to download from the your website now.

kuransan
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Re: Please help. The game will not open with update and DLC

Post by kuransan »

vinzenz wrote: ↑
Mon Oct 21, 2024 11:36 am
kuransan wrote: ↑
Mon Oct 21, 2024 11:33 am
vinzenz wrote: ↑
Mon Oct 21, 2024 11:24 am
kuransan wrote: ↑
Mon Oct 21, 2024 11:15 am
I have tried restarting my computer, deleting and reinstalling the game. It says the files are broken.
From where did you get the game? Steam, Website, Gog? Can you try the zip download from our website?
I downloaded it straight from steam
you can try to login with steam here https://factorio.com/login and download the zip

please upload the logfile for your crash and ensure you're not opted into some factorio steam betas
I am not very good at computers. How do I get a crash log? Im a nurse when I'm off work from factorio so I have never done this before :')

kuransan
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Re: Please help. The game will not open with update and DLC

Post by kuransan »

kuransan wrote: ↑
Mon Oct 21, 2024 11:43 am
vinzenz wrote: ↑
Mon Oct 21, 2024 11:36 am
kuransan wrote: ↑
Mon Oct 21, 2024 11:33 am
vinzenz wrote: ↑
Mon Oct 21, 2024 11:24 am
kuransan wrote: ↑
Mon Oct 21, 2024 11:15 am
I have tried restarting my computer, deleting and reinstalling the game. It says the files are broken.
From where did you get the game? Steam, Website, Gog? Can you try the zip download from our website?
I downloaded it straight from steam
you can try to login with steam here https://factorio.com/login and download the zip

please upload the logfile for your crash and ensure you're not opted into some factorio steam betas
I am not very good at computers. How do I get a crash log? Im a nurse when I'm off work from factorio so I have never done this before :')
I was able to download and play after getting it straight from the website. Thanks!

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