I updated my BIOS to the latest version and my chipset drivers are up to date. The game will still occasionally crash though with the same error.
I am playing the vanilla game, no mods or anything else. Factorio seems to be the only game to give me this issue, so I hope it is not an issue with hardware.
Here is my CPU-Z verification link which includes my specs and RAM timings: https://valid.x86.fr/546id5
Let me know if anything seems off in that validation link.
Below all this I will copy and paste all the text in one of the crash logs:
Code: Select all
0.000 2021-06-19 23:44:30; Factorio 1.1.35 (build 58756, win64, steam)
0.000 Operating system: Windows 10 (build 19043)
0.001 Program arguments: "D:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe"
0.001 Read data path: D:/SteamLibrary/steamapps/common/Factorio/data
0.001 Write data path: C:/Users/kross/AppData/Roaming/Factorio [69904/228318MB]
0.001 Binaries path: D:/SteamLibrary/steamapps/common/Factorio/bin
0.040 System info: [CPU: AMD Ryzen 5 3600 6-Core Processor, 12 cores, RAM: 3485/8121 MB, page: 8648/17849 MB, virtual: 4335/134217727 MB, extended virtual: 0 MB]
0.040 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: lmw] [Lang: en]
0.077 Available displays: 1
0.077 [0]: \\.\DISPLAY1 - Radeon RX 580 Series {0x05, [0,0], 1920x1080, 32bit, 60Hz}
0.135 [Direct3D11] Display: 0, Output: 0, DisplayAdapter: 0, RenderingAdapter: 0; d3dcompiler_47.dll
0.234 Initialised Direct3D[0]: Radeon RX 580 Series; id: 1002-67df; driver: aticfx64.dll 27.20.21002.112
0.235 D3D Feature Level: 11.1, DXGI 1.5+, SwapChain: 3,flip-discard,-,-,-,none
0.235 [Local Video Memory] Budget: 7403MB, CurrentUsage: 0MB, Reservation: 0/3829MB
0.235 [Non-Local Vid.Mem.] Budget: 3654MB, CurrentUsage: 0MB, Reservation: 0/1928MB
0.235 Tiled resources: Tier 2
0.235 Unified Memory Architecture: No
0.235 BGR 565 Supported: Yes
0.235 MaximumFrameLatency: 3, GPUThreadPriority: 0
0.235 Graphics settings preset: very-high
0.235 Dedicated video memory size 8171 MB
0.353 Desktop composition is active.
0.353 Graphics options: [Graphics quality: high] [Video memory usage: all] [DXT: high-quality] [Color: 32bit]
0.353 [Max threads (load/render): 32/12] [Max texture size: 0] [Tex.Stream.: 0] [Rotation quality: normal] [Other: STDCWT] [B:0,C:0,S:100]
0.369 DSound: Starting _dsound_update thread
0.369 [Audio] Backend:default; Depth:16, Channel:2, Frequency:44100; MixerQuality:linear
0.370 DSound: Enter _dsound_update; tid=11620
0.743 Loading mod core 0.0.0 (data.lua)
0.969 Loading mod base 1.1.35 (data.lua)
1.942 Loading mod base 1.1.35 (data-updates.lua)
2.114 Checksum for core: 4236520717
2.114 Checksum of base: 147445597
2.415 Prototype list checksum: 3034860339
2.466 Loading sounds...
22.858 Info PlayerData.cpp:73: Local player-data.json unavailable
22.858 Info PlayerData.cpp:76: Cloud player-data.json available, timestamp 1624138463
23.103 Initial atlas bitmap size is 16384
23.137 Created atlas bitmap 16384x16384 [none]
23.140 Created atlas bitmap 16384x13052 [none]
23.140 Created atlas bitmap 8192x4208 [decal]
23.141 Created atlas bitmap 16384x5568 [low-object]
23.142 Created atlas bitmap 8192x4464 [mipmap, linear-minification, linear-magnification, linear-mip-level]
23.142 Created atlas bitmap 16384x6064 [terrain, mipmap, linear-minification, linear-mip-level]
23.143 Created atlas bitmap 4096x3216 [terrain-effect-map, mipmap, linear-minification, linear-mip-level]
23.143 Created atlas bitmap 4096x1856 [smoke, mipmap, linear-minification, linear-magnification]
23.143 Created atlas bitmap 4096x3104 [mipmap]
23.143 Created atlas bitmap 8192x2240 [icon, not-compressed, mipmap, linear-minification, linear-magnification, linear-mip-level]
23.143 Created atlas bitmap 8192x1496 [alpha-mask]
23.146 Created atlas bitmap 16384x14768 [shadow, linear-magnification, alpha-mask]
23.147 Created atlas bitmap 8192x2352 [shadow, mipmap, linear-magnification, alpha-mask]
23.147 Created atlas bitmap 2048x240 [icon-background, not-compressed, mipmap, linear-minification, linear-magnification, linear-mip-level, ]
23.155 Texture processor created (2048). GPU accelerated compression Supported: yes, Enabled: yes/yes. Test passed. YCoCgDXT PSNR: 35.83, BC3 PSNR: 33.82
106.183 Parallel Sprite Loader initialized (threads: 5)
115.751 Sprites loaded
115.787 Generated mipmaps (4) for atlas [3] of size 16384x5568
115.798 Generated mipmaps (3) for atlas [4] of size 8192x4464
115.820 Generated mipmaps (3) for atlas [5] of size 16384x6064
115.831 Generated mipmaps (3) for atlas [6] of size 4096x3216
115.842 Generated mipmaps (3) for atlas [7] of size 4096x1856
115.885 Generated mipmaps (3) for atlas [8] of size 4096x3104
115.896 Generated mipmaps (5) for atlas [9] of size 8192x2240
115.907 Generated mipmaps (3) for atlas [12] of size 8192x2352
115.911 Custom mipmaps uploaded.
117.249 Factorio initialised
117.265 Steam Storage Quota: 4722/4768
128.318 Loading map C:\Users\kross\AppData\Roaming\Factorio\saves\thirdtry.zip: 4906252 bytes.
128.354 Loading level.dat: 12160971 bytes.
128.357 Info Scenario.cpp:197: Map version 1.1.35-1
128.545 Loading script.dat: 398 bytes.
128.548 Checksum for script C:/Users/kross/AppData/Roaming/Factorio/temp/currently-playing/control.lua: 1735894310
429.172 Info AppManager.cpp:306: Saving to _autosave1 (blocking).
429.369 Info AppManagerStates.cpp:1942: Saving finished
729.355 Info AppManager.cpp:306: Saving to _autosave2 (blocking).
729.559 Info AppManagerStates.cpp:1942: Saving finished
1034.772 Info AppManager.cpp:306: Saving to _autosave3 (blocking).
1034.965 Info AppManagerStates.cpp:1942: Saving finished
1194.607 Error CrashHandler.cpp:492: Exception Code: c0000005, Address: 0x00007ff7277730d4
ModuleBase: 0x00007ff7273c0000, ImageSize: 01d5a000, RelativeAddress: 003b30d4
1194.607 Error CrashHandler.cpp:498: Access Violation: Write at address 00007FF727575390
1194.607 Error CrashHandler.cpp:512: Exception Context:
rax=000001e9b40e5ef8, rbx=000001e9b218c3a0, rcx=0000000000000000,
rdx=00007ff728854880, rsi=000001ea19adaff0, rdi=0000000000000000,
rip=00007ff7277730d4, rsp=000000e73bdff130, rbp=000000e73bdff400,
r8=000000e73bdff3c0, r9=000000e73bdff3b8, r10=00000000ffffeabc,
r11=000000e73bdff278, r12=0000000000000000, r13=000001e9b40e5e98,
r14=00007ff727575390, r15=000001e9b01f7060
1194.607 Crashed in D:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe (0x00007ff7273c0000 - 0x00007ff72911a000)
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-build-wxtxvj\libraries\stackwalker\stackwalker.cpp (924): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-build-wxtxvj\src\util\logger.cpp (545): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-build-wxtxvj\src\util\logger.cpp (552): Logger::logStacktrace
c:\cygwin64\tmp\factorio-build-wxtxvj\src\util\crashhandler.cpp (184): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-build-wxtxvj\src\util\crashhandler.cpp (541): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBDD9DB887)
00007FFBDD9DB887 (KERNELBASE): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBE0135270)
00007FFBE0135270 (ntdll): (filename not available): memset
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBE011C776)
00007FFBE011C776 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBE013217F)
00007FFBE013217F (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBE00E1454)
00007FFBE00E1454 (ntdll): (filename not available): RtlRaiseException
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBE0130CAE)
00007FFBE0130CAE (ntdll): (filename not available): KiUserExceptionDispatcher
c:\cygwin64\tmp\factorio-build-wxtxvj\src\graphics\drawqueue.cpp (1488): DrawQueue::drawScaledRotatedTintedRegionWithoutTint
c:\cygwin64\tmp\factorio-build-wxtxvj\src\entity\electricpole.cpp (269): ElectricPole::drawWireInternal
c:\cygwin64\tmp\factorio-build-wxtxvj\src\entity\electricpole.cpp (291): ElectricPole::drawWires
c:\cygwin64\tmp\factorio-build-wxtxvj\src\entity\electricpole.cpp (157): ElectricPole::draw
c:\cygwin64\tmp\factorio-build-wxtxvj\src\graphics\entityrenderer.cpp (343): EntityRenderer::prepareRow
c:\cygwin64\tmp\factorio-build-wxtxvj\src\graphics\entityrenderer.cpp (224): EntityRenderer::threadJob
c:\cygwin64\tmp\factorio-build-wxtxvj\src\util\workerthread.cpp (49): WorkerThread::loop
c:\program files (x86)\microsoft visual studio\2017\buildtools\vc\tools\msvc\14.15.26726\include\thr\xthread (230): std::_LaunchPad<std::unique_ptr<std::tuple<void (__cdecl LogitechLEDController::*)(void),LogitechLEDController *>,std::default_delete<std::tuple<void (__cdecl LogitechLEDController::*)(void),LogitechLEDController *> > > >::_Go
c:\program files (x86)\microsoft visual studio\2017\buildtools\vc\tools\msvc\14.15.26726\include\thr\xthread (209): std::_Pad::_Call_func
minkernel\crts\ucrt\src\appcrt\startup\thread.cpp (115): thread_start<unsigned int (__cdecl*)(void * __ptr64)>
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBDF667034)
00007FFBDF667034 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBE00E2651)
00007FFBE00E2651 (ntdll): (filename not available): RtlUserThreadStart
Stack trace logging done
1198.819 Error CrashHandler.cpp:189: Map tick at moment of crash: 2493419
1198.859 Info CrashHandler.cpp:309: Executable CRC: 2584876173
1198.859 Error Util.cpp:97: To prevent Factorio crashing on your Ryzen system, please update your BIOS to the latest version using the files and procedures found on the motherboard manufacture's web site.
Additionally, you will need to update your chipset drivers which can be found at http://support.amd.com
The BIOS and chipset drivers are the links between your hardware and the operating system. Updating to the latest software ensures users have the latest performance and stability enhancements for the platform.
The issue could have been also caused by overclocking CPU or RAM. Lowering number of render threads in graphics options may help to alleviate the issue.
If your BIOS and chipset drivers are already up-to-date and you are running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
1207.679 Uploading log file
1208.066 Error CrashHandler.cpp:260: Heap validation: success.
1208.067 Creating crash dump.
1208.358 CrashDump success