Crash while loading game

[CKRailfan4460]

Not sure whats happening, but when I try to open the game from the desktop icon, I get an error message and the game doesn't load (stays at 0% loading screen). I have the dump files but am not sure how where I should send them. All the error message says is 'Unexpected error occured.' and directs me to post to the forum here.

Let me know if you need more than the .log file that is attached.

-CKRF

[TruePikachu]

Code: Select all

   0.001 2020-01-12 16:49:40; Factorio 0.17.79 (build 47865, win64, steam)
   0.001 Operating system: Windows 10 (version 1809) 
   0.002 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.002 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.002 Write data path: C:/Users/Owner/AppData/Roaming/Factorio [803407/976210MB]
   0.002 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.011 System info: [CPU:       Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz, 8 cores, RAM: 3658/12170 MB, page: 3990/14026 MB, virtual: 4336/134217727 MB, extended virtual: 0 MB]
   0.016 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: lmw] [Lang: en]
   0.023 Available displays: 1
   0.023  [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 4000 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
   0.153 [Direct3D11] Display: 0, Output: 0, DisplayAdapter: 0, RenderingAdapter: 0; d3dcompiler_47.dll
   0.706 Initialised Direct3D[0]: NVIDIA GeForce GT 640M; id: 10de-0fd2; driver: nvd3dumx.dll 10.18.13.5362
   0.706   D3D Feature Level: 11.0, DXGI 1.5+, SwapChain: 3,flip-discard,-,-,-,none
   0.706   [Local Video Memory] Budget: 1692MB, CurrentUsage: 0MB, Reservation: 0/895MB
   0.706   [Non-Local Vid.Mem.] Budget: 5476MB, CurrentUsage: 0MB, Reservation: 0/2890MB
   0.706   Tiled resources: Tier 1
   0.706   Unified Memory Architecture: No
   0.706   BGR 565 Supported: Yes
   0.706   MaximumFrameLatency: 3, GPUThreadPriority: 0
   0.706 Graphics settings preset: high
   0.706   Dedicated video memory size 1990 MB
   0.750 Desktop composition is active.
   0.750 Graphics options: [Graphics quality: high] [Video memory usage: high] [Light scale: 25%] [DXT: high-quality] [Color: 32bit]
   0.750                   [Max threads (load/render): 32/8] [Max texture size: 0] [Tex.Stream.: 1] [Rotation quality: low] [Other: STDC]
   0.822 DSound: Starting _dsound_update thread
   0.822 DSound: Enter _dsound_update; tid=54608
   1.050 Error CrashHandler.cpp:603: Received SIGSEGV
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-build-kcbfya\libraries\stackwalker\stackwalker.cpp (924): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-build-kcbfya\src\util\logger.cpp (537): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-build-kcbfya\src\util\logger.cpp (544): Logger::logStacktrace
c:\cygwin64\tmp\factorio-build-kcbfya\src\util\crashhandler.cpp (184): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-build-kcbfya\src\util\crashhandler.cpp (612): CrashHandler::SignalHandler
minkernel\crts\ucrt\src\appcrt\misc\exception_filter.cpp (219): _seh_filter_exe
f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl (304): `__scrt_common_main_seh'::`1'::filt$0
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF72E4D4204)
00007FF72E4D4204 (Factorio): (filename not available): __C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC4CD3477F)
00007FFC4CD3477F (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC4CC94BEF)
00007FFC4CC94BEF (ntdll): (filename not available): RtlWalkFrameChain
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC4CD334EE)
00007FFC4CD334EE (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBF3B1DF61)
00007FFBF3B1DF61 (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFBF3AE173A)
00007FFBF3AE173A (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC4642D0C5)
00007FFC4642D0C5 (d3d11): (filename not available): D3D11CoreCreateDevice
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC479E8B69)
00007FFC479E8B69 (dxgi): (filename not available): DXGIDeclareAdapterRemovalSupport
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC479C9B56)
00007FFC479C9B56 (dxgi): (filename not available): CompatString
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC479B49DF)
00007FFC479B49DF (dxgi): (filename not available): DXGIReportAdapterConfiguration
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC1772BA53)
00007FFC1772BA53 (gameoverlayrenderer64): (filename not available): OverlayHookD3D3
c:\cygwin64\tmp\factorio-build-kcbfya\src\graphics\dx11\graphicsinterfacedx11.cpp (1753): GraphicsInterfaceDX11::swapBuffers
c:\cygwin64\tmp\factorio-build-kcbfya\src\graphics\sdlwindow.cpp (296): SDLWindow::swap
c:\cygwin64\tmp\factorio-build-kcbfya\src\graphics\loadingsplashscreen.cpp (111): LoadingSplashScreen::render
c:\cygwin64\tmp\factorio-build-kcbfya\src\graphics\loadingsplashscreen.cpp (44): LoadingSplashScreen::LoadingSplashScreen
c:\cygwin64\tmp\factorio-build-kcbfya\src\globalcontext.cpp (483): GlobalContext::init
c:\cygwin64\tmp\factorio-build-kcbfya\src\mainloop.cpp (270): MainLoop::run
c:\cygwin64\tmp\factorio-build-kcbfya\src\main.cpp (1385): wmain
f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl (288): __scrt_common_main_seh
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC4AA07974)
00007FFC4AA07974 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFC4CCFA271)
00007FFC4CCFA271 (ntdll): (filename not available): RtlUserThreadStart
Stack trace logging done

Have you tried rebooting your computer or updating your graphics drivers and Steam?

[Loewchen]

Your graphics driver is from 2015, try to update e.g.: https://www.nvidia.com/Download/driverR ... 5874/en-us

[CKRailfan4460]

Thank you Both! Not sure why the graphics driver was not updated. I just got a new hard-drive last year and thought it was fine (shows you how computer savvy I am I guess). All good now! Thank you very much!