Unable to log in

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skyeye24
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Posts: 7
Joined: Fri Sep 16, 2016 8:27 pm
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Unable to log in

Post by skyeye24 »

Haven't played in a few months and Factorio won't let me log in to add any mods or do multiplayer

tried both my Factorio account and my Steam account (both linked)
changed both passwords so I was 100% they were right
changed versions between 17.73 (17.x in steam) and 17.69 (last stable)
tried restarting my computer

Keeps telling me my username/password is wrong

Code: Select all

  0.001 2019-10-24 19:48:12; Factorio 0.17.73 (build 47508, win64, steam)
   0.001 Operating system: Windows 10 (version 1903) 
   0.001 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.001 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.001 Write data path: C:/Users/Ethan/AppData/Roaming/Factorio [527988/926979MB]
   0.001 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.020 System info: [CPU: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 8 cores, RAM: 2652/8140 MB, page: 3662/16844 MB, virtual: 4321/134217727 MB, extended virtual: 0 MB]
   0.021 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: lmw] [Lang: en]
   0.026 Available displays: 1
   0.026  [0]: \\.\DISPLAY1 - NVIDIA GeForce GT 1030 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
   0.079 [Direct3D11] Display: 0, Output: 0, DisplayAdapter: 0, RenderingAdapter: 0; d3dcompiler_47.dll
   0.698 Initialised Direct3D[0]: NVIDIA GeForce GT 1030; id: 10de-1d01; driver: nvldumdx.dll 26.21.14.3630
   0.698   D3D Feature Level: 11.1, DXGI 1.5+, SwapChain: 3,flip-discard,-,-,-,none
   0.698   [Local Video Memory] Budget: 1684MB, CurrentUsage: 2MB, Reservation: 0/892MB
   0.698   [Non-Local Vid.Mem.] Budget: 3663MB, CurrentUsage: 0MB, Reservation: 0/1933MB
   0.698   Tiled resources: Tier 2
   0.698   Unified Memory Architecture: No
   0.698   BGR 565 Supported: Yes
   0.698   MaximumFrameLatency: 3, GPUThreadPriority: 0
   0.698 Graphics settings preset: high
   0.698   Dedicated video memory size 1982 MB
   0.746 Desktop composition is active.
   0.747 Graphics options: [Graphics quality: high] [Video memory usage: high] [Light scale: 25%] [DXT: high-quality] [Color: 32bit]
   0.747                   [Max threads (load/render): 32/8] [Max texture size: 0] [Tex.Stream.: 1] [Rotation quality: low] [Other: STDC]
   0.768 DSound: Starting _dsound_update thread
   0.768 DSound: Enter _dsound_update; tid=11052
   1.178 Loading mod core 0.0.0 (data.lua)
   1.372 Loading mod base 0.17.73 (data.lua)
   2.200 Loading mod base 0.17.73 (data-updates.lua)
   2.349 Checksum for core: 3106065888
   2.349 Checksum of base: 2619108422
   3.328 Prototype list checksum: 957156384
   3.368 Loading sounds...
   8.167 Info PlayerData.cpp:70: Local player-data.json unavailable
   8.167 Info PlayerData.cpp:73: Cloud player-data.json available, timestamp 1571960682
   8.625 Initial atlas bitmap size is 16384
   8.661 Created atlas bitmap 16384x16384 [none]
   8.663 Created atlas bitmap 16384x4616 [none]
   8.664 Created atlas bitmap 8192x3892 [decal]
   8.666 Created atlas bitmap 16384x4864 [low-object, linear-minification]
   8.668 Created atlas bitmap 8192x3744 [mipmap, linear-minification, linear-magnification, linear-mip-level]
   8.669 Created atlas bitmap 16384x7168 [terrain, mipmap, linear-minification, linear-mip-level]
   8.670 Created atlas bitmap 4096x1600 [smoke, mipmap, linear-minification, linear-magnification]
   8.671 Created atlas bitmap 4096x1744 [icon, not-compressed, mipmap, linear-minification, linear-magnification, linear-mip-level]
   8.671 Created atlas bitmap 2048x192 [icon-background, not-compressed, mipmap, linear-minification, linear-magnification, linear-mip-level, ]
   8.671 Created atlas bitmap 8192x1632 [alpha-mask]
   8.674 Created atlas bitmap 16384x11388 [shadow, linear-magnification, alpha-mask]
   8.675 Created atlas bitmap 8192x2352 [shadow, mipmap, linear-magnification, alpha-mask]
   8.716 Created virtual atlas pages 4096x4096x5
   8.765 Texture processor created (2048). GPU accelerated compression Supported: yes, Enabled: yes/yes. Test passed. YCoCgDXT PSNR: 35.83, BC3 PSNR: 33.82
  47.224 Parallel Sprite Loader initialized (threads: 5)
  59.308 Sprites loaded
  59.344 Generated mipmaps (4) for atlas [3] of size 16384x4864   
  59.355 Generated mipmaps (3) for atlas [4] of size 8192x3744   
  59.377 Generated mipmaps (3) for atlas [5] of size 16384x7168   
  59.389 Generated mipmaps (3) for atlas [6] of size 4096x1600   
  59.400 Generated mipmaps (5) for atlas [7] of size 4096x1744   
  59.412 Generated mipmaps (3) for atlas [11] of size 8192x2352   
  59.412 Custom mipmaps uploaded.
  59.528 Generated mipmaps for virtual atlas of size 8192x12288
  61.240 Factorio initialised
  75.922 Info HttpSharedState.cpp:54: Downloading https://auth.factorio.com/api-login?api_version=2
  76.063 Info HttpSharedState.cpp:145: Downloading https://auth.factorio.com/api-login?api_version=2
  76.063 Info HttpSharedState.cpp:146: Status code: 401
  76.063 Info AuthServerConnector.cpp:42: Error in communication with auth server: code(401) message({"message":"Username and password don't match","status":401}
)
  76.063 Info AuthServerConnector.cpp:70: Auth server authorization error (Username and password don't match)
  89.708 Info HttpSharedState.cpp:54: Downloading https://auth.factorio.com/api-login?api_version=2
  89.735 Info HttpSharedState.cpp:145: Downloading https://auth.factorio.com/api-login?api_version=2
  89.735 Info HttpSharedState.cpp:146: Status code: 401
  89.735 Info AuthServerConnector.cpp:42: Error in communication with auth server: code(401) message({"message":"Username and password don't match","status":401}
)
  89.735 Info AuthServerConnector.cpp:70: Auth server authorization error (Username and password don't match)
 116.356 Info HttpSharedState.cpp:54: Downloading https://auth.factorio.com/api-login?api_version=2
 116.378 Info HttpSharedState.cpp:145: Downloading https://auth.factorio.com/api-login?api_version=2
 116.378 Info HttpSharedState.cpp:146: Status code: 401
 116.378 Info AuthServerConnector.cpp:42: Error in communication with auth server: code(401) message({"message":"Username and password don't match","status":401}
)
 116.378 Info AuthServerConnector.cpp:70: Auth server authorization error (Username and password don't match)
 120.630 Quitting: user-quit.
 120.795 DSound: Stopping voice
 120.795 DSound: Joining thread
 120.801 DSound: Exit _dsound_update; tid=11052
 120.801 DSound: Waiting for voice to stop ... signaled
 120.801 DSound: Joined thread
 120.801 DSound: Destroying thread
 120.801 DSound: Thread destroyed
 120.801 DSound: Releasing buffer
 120.801 DSound: Voice stopped
 120.801 DSound: Deallocating voice
 120.801 DSound: Deallocated voice
 120.888 Steam API shutdown.
 120.894 Goodbye
Loewchen
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Posts: 10201
Joined: Wed Jan 07, 2015 5:53 pm
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Re: Unable to log in

Post by Loewchen »

Can you log in on www.factorio.com/login?
skyeye24
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Posts: 7
Joined: Fri Sep 16, 2016 8:27 pm
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Re: Unable to log in

Post by skyeye24 »

Loewchen wrote: Fri Oct 25, 2019 12:08 am Can you log in on www.factorio.com/login?
Didn't realize there was a third login. Reset my password for that account and it works now. Thanks

Might help others to tell them that there are different logins for the forums and the main website
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