[posila] [0.17.1] Game fails to start on Windows 10 (Intel HD Graphics 4600)

[tpatm]

Hi
Since 0.17 the game doesn't start anymore, tried an updated 0.16 version and both downloadable variants, always with the same result.
Also tried different config.ini settings (like described in "solving common graphic issues") and using different user accounts (up to local admin) to rule out our crappy group policies.

factorio-current.log always looks like this:

Code: Select all

   0.042 2019-02-27 07:01:40; Factorio 0.17.1 (build 43001, win64, alpha)
   0.042 Operating system: Windows 10 (version 1803) 
   0.043 Program arguments: "C:\Users\***\Factorio0.17\bin\x64\factorio.exe" 
   0.043 Read data path: C:/Users/***/Factorio0.17/data
   0.043 Write data path: C:/Users/***/Factorio0.17 [94543/242937MB]
   0.043 Binaries path: C:/Users/***/Factorio0.17/bin
   0.071 System info: [CPU: Intel(R) Core(TM) i5-4210M CPU @ 2.60GHz, 4 cores, RAM: 3580/8105 MB, page: 4241/16297 MB, virtual: 4267/134217727 MB, extended virtual: 0 MB]
   0.072 Display options: [FullScreen: 0] [VSync: 1] [UIScale: automatic (100.0%)] [MultiSampling: OFF] [Screen: 255] [Lang: de]
   0.103 Available displays: 1
   0.103  [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 4600 {0x05, [0,0], 1600x900, 32bit, 60Hz}

(and of course last stable worked fine)

[posila]

Thanks for the report. That's entire log or did you posted just few first lines?

[tpatm]

No, thats all, that‘s why I wrote the graphics card in the subject, seems to stop there

[posila]

Based on paths, it's clean 0.17 download, correct? I am just wondering if deleting config.ini would help.

[tpatm]

Of course my first try was without config.ini, doesn't change much (but the display options):

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   0.042 2019-02-27 08:58:04; Factorio 0.17.1 (build 43001, win64, alpha)
   0.043 Operating system: Windows 10 (version 1803) 
   0.043 Program arguments: "C:\Users\***\Factorio0.17\bin\x64\factorio.exe" 
   0.044 Read data path: C:/Users/***/Factorio0.17/data
   0.044 Write data path: C:/Users/***/Factorio0.17 [94522/242937MB]
   0.044 Binaries path: C:/Users/***/Factorio0.17/bin
   0.063 System info: [CPU: Intel(R) Core(TM) i5-4210M CPU @ 2.60GHz, 4 cores, RAM: 3876/8105 MB, page: 4140/16297 MB, virtual: 4267/134217727 MB, extended virtual: 0 MB]
   0.063 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [MultiSampling: OFF] [Screen: 255] [Lang: en]
   0.091 Available displays: 1
   0.092  [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 4600 {0x05, [0,0], 1600x900, 32bit, 60Hz}

[dimm]

If the problem is still relevant, try running the game with the option --force-opengl

[tpatm]

I did already, it’s part of the "solving common graphic issues" part.

[tpatm]

I digged a bit deeper into different system logs and it seems our companys DLP software doesn't like version 0.17.x even when started with full local rights on the machine. Unfortunately I cant view the DLP logs and our IT isn't very likely to help with games

So this is not a bug in the end but there seems to be a difference to 0.16.x versions how the executable is recognized by my system ...

[posila]

Thanks for letting us know.
I've added some extra logging around the area the original log ends, but forgot to ask you for a new log. To enabled it you'd need to launch the game with --debug-graphics commad line parameter in Factorio 0.17.5 or newer.

Can you restrict the rights the game is being launched with? It should need anything special and ZIP version should read and write to its own folder. Maybe try to enable Windows compatibility mode on the executable - maybe that would change something that trick the DLP software to let it run?

[tpatm]

No luck tricking the anti-trick software
I even tried to copy everything to an USB device from another pc and then run it from the stick ...

Code: Select all

   0.186 2019-03-20 16:08:45; Factorio 0.17.15 (build 43864, win64, alpha)
   0.187 Operating system: Windows 7  <running in compatibility mode on Windows 10 (version 1803)>
   0.187 Program arguments: "factorio.exe" "--debug-graphics" 
   0.188 Read data path: C:/Users/***/Downloads/Factorio_0.17.15/data
   0.188 Write data path: C:/Users/***/Downloads/Factorio_0.17.15 [94487/242937MB]
   0.188 Binaries path: C:/Users/***/Downloads/Factorio_0.17.15/bin
   0.245 System info: [CPU: Intel(R) Core(TM) i5-4210M CPU @ 2.60GHz, 4 cores, RAM: 4234/8105 MB, page: 4417/16297 MB, virtual: 4292/134217727 MB, extended virtual: 0 MB]
   0.253 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: 00] [Lang: en]
   0.285 Graphics backend type: 2
   0.285 Available displays: 1
   0.286  [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 4600 {0x05, [0,0], 1600x900, 32bit, 60Hz}
   0.312 Create window: displayIndex=0, width=1536, height=836, flags=000030a5

[posila]

Thanks. Unfortunatelly it ends at a point of creating application window, so something in SDL probably triggers it.

Could you please follow steps I described in following post viewtopic.php?t=51375#p299745, if the antivirus program causes silent crash, it would crate dump with stacktrace so I could see what exactly crashes. Don't bother with dump_on_terminate.bat, traces generated by that were never usefull.

[tpatm]

Of course.
I used --debug-graphics here too to be consistent

factorio.exe_190321_154545.zip

(396.69 KiB) Downloaded 118 times

[posila]

Thank you! It is crashing inside of dgapi64.dll in a thread created by Factorio but stack seems to be corrupted, so I can't see what function does Factorio call at the moment of the crash. As far as I can tell the DLL is part of the antivirus.

[tpatm]

Yes this is as far as I was aware. Digital Guardian is our DLP Software and I can’t inspect any logs or events from that to see why it doesn’t like me playing factorio

[posila]

This batch file launches ProcDump so that it creates full dump instead of minidump when Factorio crashes. I might be able to recover stacktrace from fulldump. Also if you could send me the DLL through private message, it might be helpful, but don't do that if it is agains you company rules.
And finally, chance we will be able to find a workaround is quite slim, but it is an interesting issue, so I am willing to put some more time into it, if you are.

[tpatm]

Link to Dump:
https://drive.google.com/file/d/1gpzfr4 ... hg1nf02TuE

Sorry can't provide the DLL, it's locked from manipulation on my laptop.

[posila]

Hey, I am sorry for the super late reply.
I've looked over the crash dump again and added possible workaround for the crash to 0.17.50, can you please try the latest version and see if it still crashed with Digital Guard?

[tpatm]

Wow finaly I can play factorio again

works fine now, no system events triggered as far as I can see

[posila]

Excelent! Thank you for the fast confirmation and your cooperation.

[tpatm]

Thanks for the fix