[0.15.x] Game won't launch on 0.15.x (doesn't even create window or log)

jdude700 · Post by **jdude700** » Tue Apr 25, 2017 12:44 am

With the 0.15.x update the game will no longer launch on steam. click play it goes to launching then nothing.

If i revert back to 0.14.x the game launches completely fine.

I have completely reinstalled the game. tried different 15.x versions verified game integrity. restarted my computer completely multiple times. disabled all anti virus. restarted steam completely and killed all tasks in task manager.

Not sure what else to give.

jdude700 · Post by **jdude700** » Tue Apr 25, 2017 12:56 am

This is the log. wasnt showing anything when i launch it but found the log file and this is what its saying.

Code: Select all

 0.001 2017-04-25 10:46:34; Factorio 0.14.23 (build 25374, win64, steam)
   0.001 Operating system: Windows 10 (version 1607) 
   0.001 Program arguments: "L:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.002 Read data path: L:/SteamLibrary/steamapps/common/Factorio/data
   0.002 Write data path: C:/Users/Josh/AppData/Roaming/Factorio
   0.002 Binaries path: L:/SteamLibrary/steamapps/common/Factorio/bin
   0.085 System info: [CPU:        Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 8 cores, RAM: 16351MB]
   0.086 Display options: [FullScreen: 0] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
   0.087 Available display adapters: 3
   0.087  [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 980 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
   0.087  [1]: \\.\DISPLAY2 - NVIDIA GeForce GTX 980 {0x01, [-1920,0], 1920x1080, 32bit, 59Hz}
   0.087  [2]: \\.\DISPLAY3 - NVIDIA GeForce GTX 980 {0x01, [1920,0], 1920x1080, 32bit, 59Hz}
   0.088 Create display on adapter 0. Size 1280x720 at position [310, 162].
   0.150 Initialised Direct3D:[0] NVIDIA GeForce GTX 980; driver: nvd3dumx.dll 21.21.13.7653
   0.154     Video memory size (dedicated video/dedicated system/shared system/available): 4060/0/8175/4092 MB
   0.199 DSound: Starting _dsound_update thread
   0.199 DSound: Enter _dsound_update; tid=781352
   0.200 Device reset internal.
   0.206 Desktop composition is active.
   0.206 Graphics options: [Graphics quality: normal] [Video memory usage: all] [Light scale: 25%] [DXT: false]
   0.284 Loading mod core 0.0.0 (data.lua)
   0.298 Loading mod base 0.14.23 (data.lua)
   0.636 Checksum for core: 1291735968
   0.636 Checksum for mod base: 786624017
   3.575 Info PlayerData.cpp:55: Local player-data.json available, timestamp 1493079491
   3.575 Info PlayerData.cpp:60: Cloud player-data.json available, timestamp 1481074926
   3.868 Initial atlas bitmap size is 16384
   3.871 Created atlas bitmap 16384x8536
   4.125 Created atlas bitmap 4096x968
   4.134 Created atlas bitmap 4096x3652
  10.220 Sprites loaded
  10.220 Convert atlas 4096x968 to: trilinear-filtering 
  10.235 Convert atlas 4096x3652 to: mipmap 
  10.532 Loading sounds...
  12.050 Custom inputs active: 0
  12.095 Factorio initialised
  12.109 Game is running on selected version branch on Steam.
  23.127 DSound: Stopping voice
  23.127 DSound: Joining thread
  23.129 DSound: Exit _dsound_update; tid=781352
  23.129 DSound: Waiting for voice to stop ... signaled
  23.129 DSound: Joined thread
  23.129 DSound: Destroying thread
  23.129 DSound: Thread destroyed
  23.129 DSound: Releasing buffer
  23.129 DSound: Voice stopped
  23.129 DSound: Deallocating voice
  23.129 DSound: Deallocated voice
  23.166 Steam API shutdown.
  23.172 Goodbye

MagikHands · Post by **MagikHands** » Tue Apr 25, 2017 1:43 am

I'm having the same issue.
Clearing out the logs revealed that none are generated when trying to launch 0.15.x

System Specs:
Windows 10 Pro 64-bit
NVIDIA GeForce GTX 1070
20 GB RAM
Intel(R) Core(TM) i7-2600K

Let me know if i can help out at all.

jermslio · Post by **jermslio** » Tue Apr 25, 2017 2:12 am

Issue: Launching from Steam does not launch/open the game window. Factorio remains 'running' for a few seconds in steam then exits. Launching on 0.14 works fine.

Resolution (Temp): Disabled Trend Micro Maximum Security, game launched fine straight away. Obviously the full solution is to find a fix where anti-virus can be enabled.

Troubleshooting: My issue directly relates to Trend Micro Maximum Security v11.1. It seems that Factorio 0.15.x must have changed something that calls a process impacted by anti-virus, I'll try to determine whether this is a firewall issue or a file issue but disabling my anti-virus worked for this (obviously not ideal).

rhekis · Post by **rhekis** » Tue Apr 25, 2017 2:25 am

I had the same issue Trend Micro Maximum Security v11.1.1045.
Disabling the AV protection was not sufficient, I had to quit the AV application successfully. Or add factorio.exe as a known whitelist executable (not ideal for long term).
I tried disabling all other settings a few at a time which did not seem to help. I am not seeing any blocking even logged within the av application itself either. A scan of the /steamapps/common/factorio directory comes up clean also.

With the av scanner enabled I see the following in the windows application log:

Faulting application name: Factorio.exe, version: 0.15.1.29050, time stamp: 0x58fe5094
Faulting module name: ntdll.dll, version: 6.1.7601.23714, time stamp: 0x58bf89e8
Exception code: 0xc0000005
Fault offset: 0x0000000000048f24
Faulting process id: 0x1320
Faulting application start time: 0x01d2bd6a7ab51bf4
Faulting application path: F:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b887677b-295d-11e7-9f98-14dae9096ffa

Fault bucket 488522709, type 28
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Factorio.exe
P2: 0.15.1.29050
P3: 58fe5094
P4: ntdll.dll
P5: 6.1.7601.23714
P6: 58bf89e8
P7: c0000005
P8: 0000000000048f24
P9:
P10:

Attached files:
C:\Users\phil\AppData\Local\Temp\WER8611.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\phil\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Factorio.exe_93255b73bb88dd94fa9f54038bf9fcfd33e98ea_08468ac2

Analysis symbol:
Rechecking for solution: 0
Report Id: b887677b-295d-11e7-9f98-14dae9096ffa
Report Status: 0

Running windows 7 x 64, 16 GB Ram, all non-optional windows updates applied.

Let me know if I can give any more info. Thank you!
EDIT: support case opened with trend micro. Asked them to help me provide you with log files.

jdude700 · Post by **jdude700** » Tue Apr 25, 2017 2:29 am

Dont have any anti virus even installed. and windows defender is completely disabled.

rhekis · Post by **rhekis** » Tue Apr 25, 2017 3:03 am

jdude700 wrote:Dont have any anti virus even installed. and windows defender is completely disabled.

What OS?

jdude700 · Post by **jdude700** » Tue Apr 25, 2017 3:09 am

Windows 10 64bit
i7-3770k
16gb ddr3 ram
SSD
gtx980

MagikHands · Post by **MagikHands** » Tue Apr 25, 2017 3:48 am

Have you tried using the stand-alone install experimental version from their website?
I ended up getting it working using that and disabling my anti-virus.
Still wouldn't work in Steam for me though.

axelsword · Post by **axelsword** » Tue Apr 25, 2017 9:04 am

Thank you! Once I disabled trend micro maximum security, game launched.
Also, windows SmartScreen prevented the "Setup_Factorio_x64_0.15.1.exe" from launching, claiming that it was a trojan.

I added factorio exe to trend micro exceptions list.
e:\steam\steamapps\common\Factorio\bin\x64\factorio.exe
(or whatever your steam installation location happens to be)
Now I can enjoy factorio 0.15!

jdude700 · Post by **jdude700** » Tue Apr 25, 2017 9:28 am

MagikHands wrote:Have you tried using the stand-alone install experimental version from their website?
I ended up getting it working using that and disabling my anti-virus.
Still wouldn't work in Steam for me though.

tried that completely fresh install onto a new hard drive from the website and does the exact same thing just has the loading icon for half a second then nothing tried a bunch of compatability mode as well.

Jfunk1994 · Post by **Jfunk1994** » Tue Apr 25, 2017 10:24 am

I don't know if this will work for everyone, but it worked for me. I was having a similar problem where the game wouldn't launch and when it did crash it wouldn't generate a log either. The game launches and runs fine in 0.14.23 but doesn't work in 15.x. After having reinstalled the game, deleting configs, verifying and the whole nine yards, I noticed I had some apps that were hooking into the program when I viewed the windows event viewer crash log. What ended up working was I disabled or closed any apps that have an in game ui or hook, so things like the Steam in-game UI and Razer Synapse in my case. When I closed those two things the game would launch and run fine, and after it launched I could restart Synapse without any issues.

For comparison, I have:
i7-4790k
nVidia 970gtx
Windows 7
Steam version of Factorio

jdude700 · Post by **jdude700** » Tue Apr 25, 2017 11:14 am

Jfunk1994 wrote:I don't know if this will work for everyone, but it worked for me. I was having a similar problem where the game wouldn't launch and when it did crash it wouldn't generate a log either. The game launches and runs fine in 0.14.23 but doesn't work in 15.x. After having reinstalled the game, deleting configs, verifying and the whole nine yards, I noticed I had some apps that were hooking into the program when I viewed the windows event viewer crash log. What ended up working was I disabled or closed any apps that have an in game ui or hook, so things like the Steam in-game UI and Razer Synapse in my case. When I closed those two things the game would launch and run fine, and after it launched I could restart Synapse without any issues.

For comparison, I have:
i7-4790k
nVidia 970gtx
Windows 7
Steam version of Factorio

This is it. Razer Synapse is casuing the game to not launch. disabled it and re-enabled all the others and it works now.

Post by **daniel34** » Tue Apr 25, 2017 11:33 am

jdude700 wrote:
Jfunk1994 wrote:I noticed I had some apps that were hooking into the program when I viewed the windows event viewer crash log. What ended up working was I disabled or closed any apps that have an in game ui or hook, so things like the Steam in-game UI and Razer Synapse in my case. When I closed those two things the game would launch and run fine, and after it launched I could restart Synapse without any issues.
This is it. Razer Synapse is casuing the game to not launch. disabled it and re-enabled all the others and it works now.

Razer Synapse also was the issue here: viewtopic.php?f=49&t=44516 (this also contains a minidump)
There is some kind of incompability between it and Factorio 0.15, at least the Steam version.

user3748 · Post by **user3748** » Tue Apr 25, 2017 4:46 pm

Hello, I also run Razer Synapse 2.0 on my computer and get the same exact crash.

However leaving Razer Synapse on and going to steam -> factorio[0.15.x] -> properties -> update
and disabling or enabling the steam cloud synch fixes the problem for a random amount of time until the game crashes directly on startup again with this message.

Windows crash error

But after receiving the crash message and enabling or disabling the steam cloud synch the game starts just fine with Razer Synapse 2.0 running all the time.

Maybe it's still related to the steam cloud somehow. I don't know. I hope this helps in any way fixing this bug.

That's what the log is saying:

factorio-currnet.log

Code: Select all

   0.004 2017-04-25 18:39:53; Factorio 0.15.1 (build 29050, win64, steam)
   0.004 Operating system: Windows 7 Service Pack 1
   0.004 Program arguments: "F:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.004 Read data path: F:/SteamLibrary/steamapps/common/Factorio/data
   0.004 Write data path: C:/Users/user3748/AppData/Roaming/Factorio
   0.004 Binaries path: F:/SteamLibrary/steamapps/common/Factorio/bin
   0.014 System info: [CPU: AMD FX(tm)-8350 Eight-Core Processor           , 8 cores, RAM: 16351MB]
   0.014 Display options: [FullScreen: 0] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
   0.016 Available display adapters: 2
   0.016  [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 770 {0x01, [1920,0], 1920x1080, 32bit, 60Hz}
   0.016  [1]: \\.\DISPLAY2 - NVIDIA GeForce GTX 770 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
   0.016 Create display on adapter 1. Size 1280x720 at position [310, 162].
   0.066 Initialised Direct3D:[0] NVIDIA GeForce GTX 770; driver: nvd3dumx.dll 21.21.13.7306
   0.075     Video memory size (dedicated video/dedicated system/shared system/available): 1989/0/7919/1714 MB
   0.132 DSound: Starting _dsound_update thread
   0.133 DSound: Enter _dsound_update; tid=5204
   0.133 Device reset internal.
   0.137 Desktop composition is active.
   0.138 Graphics options: [Graphics quality: high] [Video memory usage: all] [Light scale: 100%] [DXT: false]
   0.238 Loading mod core 0.0.0 (data.lua)
   0.249 Loading mod base 0.15.1 (data.lua)
   0.384 Loading mod base 0.15.1 (data-updates.lua)
   0.460 Checksum for core: 530912544
   0.460 Checksum of base: 2731413614
   0.631 Info PlayerData.cpp:55: Local player-data.json available, timestamp 1493138388
   0.631 Info PlayerData.cpp:62: Cloud player-data.json unavailable
   0.748 Loaded shader file F:/SteamLibrary/steamapps/common/Factorio/data/core/graphics/shaders/game.cso
   0.749 Loaded shader file F:/SteamLibrary/steamapps/common/Factorio/data/core/graphics/shaders/zoom-to-world.cso
   0.768 Initial atlas bitmap size is 16384
   0.791 Created atlas bitmap 16384x16371
   1.766 Created atlas bitmap 16384x8937
   2.139 Created atlas bitmap 4096x3980
   2.166 Created atlas bitmap 4096x3648
  18.523 Sprites loaded
  18.523 Convert atlas 4096x3980 to: trilinear-filtering 
  18.633 Convert atlas 4096x3648 to: mipmap 
  19.981 Loading sounds...
  22.474 Custom inputs active: 0
  22.522 Factorio initialised
  24.424 DSound: Stopping voice
  24.424 DSound: Joining thread
  24.429 DSound: Exit _dsound_update; tid=5204
  24.429 DSound: Waiting for voice to stop ... signaled
  24.429 DSound: Joined thread
  24.429 DSound: Destroying thread
  24.429 DSound: Thread destroyed
  24.429 DSound: Releasing buffer
  24.429 DSound: Voice stopped
  24.429 DSound: Deallocating voice
  24.429 DSound: Deallocated voice
  24.495 Steam API shutdown.
  24.498 Goodbye

Edit: After i disabled my antivirus Software which was causing the issue. Factorio 0.15.2 is now starting properly. Razer Synapse 2.0 was not the problem in my case.

Sincerly,

user3748

Radagastdogcat · Post by **Radagastdogcat** » Tue Apr 25, 2017 8:04 pm

I had a similar problem. The program would load to 30%, pause and then spit out a crash report. First thing this morning I didn't have this problem but I looked at my Mod list to see they were updated. After that I had the problem. Removing the mod folder solved this problem.

Post by **Loewchen** » Tue Apr 25, 2017 8:25 pm

Radagastdogcat wrote:I had a similar problem. The program would load to 30%, pause and then spit out a crash report. First thing this morning I didn't have this problem but I looked at my Mod list to see they were updated. After that I had the problem. Removing the mod folder solved this problem.

There is no crash in this log.

Post by **daniel34** » Tue Apr 25, 2017 8:50 pm

Radagastdogcat wrote:I had a similar problem. The program would load to 30%, pause and then spit out a crash report. First thing this morning I didn't have this problem but I looked at my Mod list to see they were updated. After that I had the problem. Removing the mod folder solved this problem.

It was most certainly not the bug from this thread, but from viewtopic.php?f=30&t=44672
A missing base mod will crash the game at 30%, this also explains why removing the mods folder fixed it.

Post by **posila** » Thu Apr 27, 2017 6:42 pm

Hi, I have made this thread sticky so other people who have similar issues (antivirus blocking Factorio, or third party software causing crash) can easily find information about what might be a problem.
It seems to me the game crashes even before our code starts running (or really soon after) since no factorio logs are created, so I doubt we can fix it from our side. I can understand an antivirus mistakes something in almost 20MB executable with malware, but incompatibility with Razer software is strange. One of our devs is using Razer keyboard and hasn't had any issues ... could it be just some outdated version of Razer Synapse?
In past we had also some incompatibility issue with very old version of Logitech QuickCam software.

Similar reports:
viewtopic.php?f=7&t=45195
viewtopic.php?f=7&t=44581
viewtopic.php?f=7&t=44543

Jfunk1994 · Post by **Jfunk1994** » Fri Apr 28, 2017 2:39 pm

posila wrote:Hi, I have made this thread sticky so other people who have similar issues (antivirus blocking Factorio, or third party software causing crash) can easily find information about what might be a problem.
It seems to me the game crashes even before our code starts running (or really soon after) since no factorio logs are created, so I doubt we can fix it from our side. I can understand an antivirus mistakes something in almost 20MB executable with malware, but incompatibility with Razer software is strange. One of our devs is using Razer keyboard and hasn't had any issues ... could it be just some outdated version of Razer Synapse?
In past we had also some incompatibility issue with very old version of Logitech QuickCam software.

In my case I was able to kill the process of just the Razer in-game configurator and have Factorio boot with no problems (RazerIngameEngine.exe), I even renamed the install folder for the ingame engine so Synapse can't boot it. It could be an old version of Synapse, but I think it might just be that only certain peripherals use the ingame engine, peripherals such as the Naga. Under the main tab of Synapse, so keyboard or mouse, there are some sub categories, one of which would be addon, and one of the options under that category is a setting to enable the use of the ingame configurator. It binds to a key shortcut (I think mine was set to alt+` or something) and it hooks to programs similarly to something like Overwolf or Nvidia share or that sidebar the Quickcam software would use. Pressing the key shortcut opens a small window where you can change the keybinds of your mouse. It could be that it hooking to Factorio is causing a crash, or maybe it could be a rendering issue, but closing RazerIngameEngine.exe was sufficient to allow me to boot.

The closest thing I have to a crash log would be the windows generated .wer file. It has a list of the things that were loaded when the program crashed, so maybe that would a little helpful.

Windows Generated Crashlog

Factorio Forums

[0.15.x] Game won't launch on 0.15.x (doesn't even create window or log)

[0.15.x] Game won't launch on 0.15.x (doesn't even create window or log)

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