Game not responding

[rudra228]

I just bought Factorio, but I couldn't get it to work. It doesn't show any errors on the log file, and it always gets stuck on 69% of loading. When I use the force-opengl on launch options it loads to 100%, but it stops responding as soon as I try to click on anything.

Code: Select all

   0.001 2016-12-08 06:07:10; Factorio 0.14.21 (build 25327, win64, steam)
   0.001 Operating system: Windows 10 (version 1607) 
   0.001 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" "--force-opengl" 
   0.001 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.001 Write data path: C:/Users/rafae/AppData/Roaming/Factorio
   0.001 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.016 System info: [CPU: Intel(R) Core(TM) i3-4170 CPU @ 3.70GHz, 4 cores, RAM: 16307MB]
   0.017 Display options: [FullScreen: 0] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
   0.019 Available display adapters: 2
   0.019  [0]: \\.\DISPLAY1 - AMD Radeon (TM) R7 360 Series {0x80005, [0,0], 1366x768, 32bit, 60Hz}
   0.020  [1]: \\.\DISPLAY2 - AMD Radeon (TM) R7 360 Series {0x8080001, [1366,0], 1440x900, 32bit, 60Hz}
   0.020 Create display on adapter 0. Size 1280x720 at position [33, 6].
   0.325 Initialised OpenGL:[0] AMD Radeon (TM) R7 360 Series; driver: 4.5.13456 Compatibility Profile Context 21.19.164.1
   0.364 DSound: Starting _dsound_update thread
   0.364 DSound: Enter _dsound_update; tid=5812
   0.364 Desktop composition is active.
   0.365 Graphics options: [Graphics quality: normal] [Video memory usage: low] [Light scale: 25%] [DXT: false]
   0.431 Loading mod core 0.0.0 (data.lua)
   0.438 Loading mod base 0.14.21 (data.lua)
   0.562 Checksum for core: 1291735968
   0.562 Checksum for mod base: 786624017
   1.002 Info PlayerData.cpp:57: Local player-data.json unavailable
   1.002 Info PlayerData.cpp:62: Cloud player-data.json unavailable
   1.119 Initial atlas bitmap size is 8192
   1.132 Created atlas bitmap 8192x8189
   1.145 Created atlas bitmap 8192x8192
   1.146 Created atlas bitmap 8192x2547
   7.382 Sprites loaded
   7.383 Loading sounds...
   8.712 Custom inputs active: 0
   8.750 Factorio initialised

[posila]

Hi, do you happen to live in Brazil?

viewtopic.php?f=7&t=35809

Thank you very much for reaching out Factorio staff!
I think we nailed down the problem to an external process hanging the game.

It seems like G-Buster Browser Defense, gbpsv.exe, was holding the game hostage. This software is required to be installed by some big banks in Brazil, so that would explain two other Portuguese Windows 7 users with a similar issue. In fact, viewtopic.php?t=34998 seems to be running G-Buster on his screenshot. (You might have to run Task Manager as an Administrator to see it, if you have it installed)

This process is one of those "hard-to-kill" ones, so I had to use a tool to kill it (I used https://www.processblocker.com/, personally).

It's a piece of software that is supposed to constantly protected your computer, like an anti-virus, but it causes so much headache: 100% CPU hogging, holding other programs hostage... If you google gbpsv.exe, the top results are "how to remove gbpsv.exe".

My problems hasn't returned since then. I hope this helps others.