Help With "Unknown Error" Crash

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Gump
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Help With "Unknown Error" Crash

Post by Gump »

The Game Loads up fine....however after about 30sec-a min i get this "Unknown Error" and this is the Log file to go with it. Please help asap.

0.014 2016-07-15 15:08:32; Factorio 0.12.35 (Build 18124, win64, steam)
0.015 Operating system: Windows 7 Service Pack 1
0.015 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe"
0.016 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
0.016 Write data path: C:/Users/Alan/AppData/Roaming/Factorio
0.016 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
0.090 Disabled FMA3 (auto)
0.091 Graphics options: [FullScreen: false] [VSync: true] [UIScale: 100%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: high] [Light scale: 20%] [Screen: 255]
0.095 Available display adapters: 1
0.096 [0]: \\.\DISPLAY1 - AMD Radeon HD 6520G {0x80005, [0,0], 1366x768, 32bit, 60Hz}
0.097 Create display on adapter 0. Size 1266x668 at position [40, 32].
0.670 Initialised OpenGL:[0] AMD Radeon HD 6520G; driver: 4.4.13283 Compatibility Profile Context 14.501.1003.0
0.880 Desktop composition is active.
0.995 Loading mod core 0.0.0 (data.lua)
1.004 Loading mod base 0.12.35 (data.lua)
1.193 Checksum for core: 3711505753
1.193 Checksum for mod base: 2829195351
2.169 Initial atlas bitmap size is 16384
2.173 Created atlas bitmap 16384x5509
35.435 Sprites loaded
35.435 Loading sounds...
40.059 Factorio initialised
65.204 Error CrashHandler.cpp:105: Exception Code: c0000005, Address: 000000006A9261D8
65.205 Error CrashHandler.cpp:115: Exception Context:
rax=0000000000000000, rbx=000007fed18d5790, rcx=0000000000000001,
rdx=0000000028339e98, rsi=0000000000000001, rdi=0000000028339fc8,
rip=000000006a9261d8, rsp=000000002a7dfa78, rbp=000000002a7dfc40,
r8=000000002a36e5a0, r9=000000002a36e5c0, r10=000000000d9d4780,
r11=000000002a7df842, r12=0000000000000000, r13=000000000000277c,
r14=000007fed18615a8, r15=0000000000000000
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-4o6qmj\libraries\stackwalker\stackwalker.cpp (923): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-4o6qmj\src\util\logger.cpp (306): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-4o6qmj\src\util\logger.cpp (360): Logger::logStacktrace
c:\cygwin64\tmp\factorio-4o6qmj\src\util\crashhandler.cpp (84): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-4o6qmj\src\util\crashhandler.cpp (125): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000076F2BC00)
0000000076F2BC00 (kernel32): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000000007712FF88)
000000007712FF88 (ntdll): (filename not available): EtwEventSetInformation
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00000000770C78C8)
00000000770C78C8 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00000000770D7E8D)
00000000770D7E8D (ntdll): (filename not available): RtlDecodePointer
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00000000770C84CF)
00000000770C84CF (ntdll): (filename not available): RtlUnwindEx
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00000000770FBAC8)
00000000770FBAC8 (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000000006A9261D8)
000000006A9261D8 (atio6axx): (filename not available): DrvPresentBuffers
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 000007FED1739823)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000007FED1739823)
000007FED1739823 (ltc_game64-114279): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 000007FED173F480)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000007FED173F480)
000007FED173F480 (ltc_game64-114279): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 000007FED1738776)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000007FED1738776)
000007FED1738776 (ltc_game64-114279): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 000007FED172A087)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000007FED172A087)
000007FED172A087 (ltc_game64-114279): (filename not available): (function-name not available)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000076EA59BD)
0000000076EA59BD (kernel32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00000000770DA2E1)
00000000770DA2E1 (ntdll): (filename not available): RtlUserThreadStart
69.646 Error Util.cpp:78: Unexpected error occurred. You can help us to solve the problem by posting the contents of the log file on the Factorio forums.
daniel34
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Re: Help With "Unknown Error" Crash

Post by daniel34 »

You can try setting the launch options in Steam to --force-d3d by right-clicking on the game in your library, then select properties, then set launch options.
Please also tell us if that worked.
quick links: log file | graphical issues | wiki
Gump
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Re: Help With "Unknown Error" Crash

Post by Gump »

so far it worked...i will post again if it crashes again...thank you for the help.
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