Issue with Startupt

Anything that prevents you from playing the game properly. Do you have issues playing for the game, downloading it or successfully running it on your computer? Let us know here.
ForevoyantOculos
Burner Inserter
Burner Inserter
Posts: 7
Joined: Wed Jun 01, 2016 10:00 pm
Contact:

Issue with Startupt

Post by ForevoyantOculos »

I am unable to run the Factorio full game. The demo started just fine. I am using a laptop with Windows 7. When the game loads to 84% a message pops up saying error, Sprite outside of"_base_/graphics/icons/boilers.ping" (at 29, 29, size 3x3 of 31x32). I have tried uninstalling and reinstalling several times, I have even tried to reinstall to a new location, neither of these worked. I did not notice anything in the forums that helped either, but I like this game and would like to be able to play it. I have downloaded this game off of steam, not sure if that helps at all. Thank you for reading this, and I hope I can soon play.
User avatar
DaveMcW
Smart Inserter
Smart Inserter
Posts: 3749
Joined: Tue May 13, 2014 11:06 am
Contact:

Re: Issue with Startupt

Post by DaveMcW »

Steam -> Library -> Factorio -> Properties -> Local Files -> Verify Integrity of Game Cache
ForevoyantOculos
Burner Inserter
Burner Inserter
Posts: 7
Joined: Wed Jun 01, 2016 10:00 pm
Contact:

Re: Issue with Startupt

Post by ForevoyantOculos »

Thank you for that lightning fast reply, I received feedback way before I had expected, unfortunately I have already tried doing this, and it hasn't made a difference yet. However, since you mentioned it I tried it again, still I receive the same error.
Loewchen
Global Moderator
Global Moderator
Posts: 10258
Joined: Wed Jan 07, 2015 5:53 pm
Contact:

Re: Issue with Startupt

Post by Loewchen »

ForevoyantOculos wrote:a message pops up saying error, Sprite outside of"_base_/graphics/icons/boilers.ping" .
just to be on the same page, the error message is about "_base_/graphics/icons/boiler.png" and not what you wrote right?

Please attach the log-file, you find it here: Steam > Library > Factorio > Properties > Local Files > Browse local files > factorio-current.log
ForevoyantOculos
Burner Inserter
Burner Inserter
Posts: 7
Joined: Wed Jun 01, 2016 10:00 pm
Contact:

Re: Issue with Startupt

Post by ForevoyantOculos »

Yes it is .png I apologize for the typo. Also after going to browse local files, there are 3 folders bin, data, doc-html, and then there is a file named config-path.cfg. I did not see anything with the name factorio-current.log. Thank you for the continued assistance though.
Loewchen
Global Moderator
Global Moderator
Posts: 10258
Joined: Wed Jan 07, 2015 5:53 pm
Contact:

Re: Issue with Startupt

Post by Loewchen »

more importantly is it boiler or boilers?

Try win+R > %appdata%\factorio for the folder with the log-file.
ForevoyantOculos
Burner Inserter
Burner Inserter
Posts: 7
Joined: Wed Jun 01, 2016 10:00 pm
Contact:

Re: Issue with Startupt

Post by ForevoyantOculos »

Once again sorry for the typo, it is boiler, I double checked to make sure the rest of what I typed is correct. And I attempted looking for win+R > %appdata%\factorio for the folder with the log-file. However I did not see it, this would also be under here: Steam > Library > Factorio > Properties > Local Files > Browse local files, correct?
User avatar
aRatNamedSammy
Fast Inserter
Fast Inserter
Posts: 216
Joined: Tue Jul 08, 2014 4:26 pm
Contact:

Re: Issue with Startupt

Post by aRatNamedSammy »

C:\Users\ (your user name here) \AppData\Roaming\Factorio
in this directory
Teeth for Two (so sorry my bad english)
ForevoyantOculos
Burner Inserter
Burner Inserter
Posts: 7
Joined: Wed Jun 01, 2016 10:00 pm
Contact:

Re: Issue with Startupt

Post by ForevoyantOculos »

The mentioned directory is nonexistent. I downloaded this off of Steam, and when going to "C:\Users\ (your user name here)" there is no folder named AppData.
User avatar
DaveMcW
Smart Inserter
Smart Inserter
Posts: 3749
Joined: Tue May 13, 2014 11:06 am
Contact:

Re: Issue with Startupt

Post by DaveMcW »

It's there, but hidden.

You find it by typing %appdata%\Factorio in file manager.
Loewchen
Global Moderator
Global Moderator
Posts: 10258
Joined: Wed Jan 07, 2015 5:53 pm
Contact:

Re: Issue with Startupt

Post by Loewchen »

ForevoyantOculos wrote:The mentioned directory is nonexistent. I downloaded this off of Steam, and when going to "C:\Users\ (your user name here)" there is no folder named AppData.
That might be caused by factorio never being started successfully.
Let try something else, add the file
boiler.png
boiler.png (2.53 KiB) Viewed 3678 times
to the following folder (yes you want to overwrite) and tell me what new error message appears when you start the game now: \Steam\steamapps\common\Factorio\data\base\graphics\icons
ForevoyantOculos
Burner Inserter
Burner Inserter
Posts: 7
Joined: Wed Jun 01, 2016 10:00 pm
Contact:

Re: Issue with Startupt

Post by ForevoyantOculos »

Thank you, my apologies for not having been able to find it the first time. And here is what was inside of the specified notepad.


0.004 2016-06-01 20:15:24; Factorio 0.12.33 (Build 18092, win32, steam)
0.004 Operating system: Windows 7 Service Pack 1
0.004 Program arguments: "F:\Steam\steamapps\common\Factorio\bin\Win32\Factorio.exe"
0.004 Read data path: F:/Steam/steamapps/common/Factorio/data
0.005 Write data path: C:/Users/jen/AppData/Roaming/Factorio
0.005 Binaries path: F:/Steam/steamapps/common/Factorio/bin
0.171 Graphics options: [FullScreen: false] [VSync: true] [UIScale: 100%] [MultiSampling: OFF] [Graphics quality: very-low] [Video memory usage: medium] [Light scale: 20%] [Screen: 255]
0.178 Available display adapters: 1
0.179 [0]: \\.\DISPLAY1 - Intel(R) Graphics Media Accelerator 3150 {0x05, [0,0], 1024x600, 32bit, 60Hz}
0.180 Create display on adapter 0. Size 924x500 at position [40, 32].
0.490 D3DPRESENT_PARAMETERS: fmt=0x16{0x17}; w=924,h=500,Hz=0; ads=0;pi=1;ms=0;swap=1;flags=1
0.490 CreateDevice(HAL, HARDWARE_VERTEXPROCESSING) failed: D3DERR_INVALIDCALL[-2005530516]
0.700 Initialised Direct3D:[0] Intel(R) Graphics Media Accelerator 3150; driver: igdumdx32.dll 8.14.10.2117
0.700 Non-power-of-two texture sizes are NOT SUPPORTED!
2.185 Loading mod core 0.0.0 (data.lua)
2.227 Loading mod base 0.12.33 (data.lua)
3.975 Checksum for core: 3711505753
3.975 Checksum for mod base: 2829195351
12.537 Initial atlas bitmap size is 2048
12.628 Created atlas bitmap 2048x985
124.984 Error Util.cpp:58: Sprite outside of "__base__/graphics/icons/boiler.png" (at 29, 29, size 3x3 of 31x32).
User avatar
DaveMcW
Smart Inserter
Smart Inserter
Posts: 3749
Joined: Tue May 13, 2014 11:06 am
Contact:

Re: Issue with Startupt

Post by DaveMcW »

Great, in the same folder you should see a file crop-cache.dat. Try deleting it.
ForevoyantOculos
Burner Inserter
Burner Inserter
Posts: 7
Joined: Wed Jun 01, 2016 10:00 pm
Contact:

Re: Issue with Startupt

Post by ForevoyantOculos »

Crop-cache has been deleted. I have tried to start up the game once more and it successfully loads. Thank you all very much. This has been some of the overall best support I've received. Thank you for your fast and efficient responses. I really appreciate, and I apologize for my misunderstandings and other things that may have slowed the process.
Post Reply

Return to “Technical Help”