My account was deleted ?

[Dahbaron]

So I tried to load up factorio to play it today and was stopped for the first time since I bought the game by a log in screen. It wouldn't accept my username and password, so I figured I may have just forgotten the correct password. But when I went to the site to reset my password I got a message telling me my email doesn't exist. The email that I had my upgrade code sent to, didn't exist in your files. I had to recreate my account just to post this. So I can't download any updates because the site thinks my account doesn't exist.

[tombot18]

Same for me, password reset just says my email address isn't found.

I've checked with a friend and he's experiencing the same problem.

[Boogieman14]

I believe forum and download area accounts are still separate accounts, so if you hadn't registered for a forum account before, it makes sense that you'd have to create a new account for that.

However, there does seem to be a problem with the download area login. I'm getting a 'wrong username or password' error as well, and I'm absolutely sure the password was correct and still working correctly earlier this week.

[Oxyd]

There is a problem, yes. We're working on it.

[silver_26]

yes same here... failed loging / password.
even on main page, email not in data base...
whats going on.... ?

[Oxyd]

We've restored our database from yesterday's backup, so you should be able to log in now.

[tombot18]

Thanks for the quick fix!