Game freezes every 13 seconds

Anything that prevents you play the game properly. Do you have issues with paying for the game, downloading it or properly running it on your computer? Let us know here.
bombsqddude
Burner Inserter
Burner Inserter
Posts: 12
Joined: Tue May 28, 2019 2:23 pm
Contact:

Game freezes every 13 seconds

Post by bombsqddude » Tue May 28, 2019 7:06 pm

I just purchased the game yesterday from Steam. I'm running Windows 10 (1903) 64bit, 16 gb Memory, i7 Intel cpu, (2) GTX980ti, installed on an SSD. When playing the game it freezes every 13 seconds for about 2 seconds. I have uninstalled and reinstalled the software. I'm current running 10 Ping, 160 dn, 9 up for internet. I'm at a loss...

Please and Thank you

der-dave.com
Inserter
Inserter
Posts: 23
Joined: Sat May 07, 2016 3:57 pm
Contact:

Re: Game freezes every 13 seconds

Post by der-dave.com » Tue May 28, 2019 8:20 pm

Is this happen only in singleplayer or only multiplayer?

Koub
Global Moderator
Global Moderator
Posts: 4691
Joined: Fri May 30, 2014 8:54 am
Contact:

Re: Game freezes every 13 seconds

Post by Koub » Tue May 28, 2019 8:22 pm

Could you please post your logfile, in addition to a screenshot of the debug info you get with F5 ?
Meanwhile, moving this to Technical Help.
Koub - Please consider English is not my native language.

posila
Factorio Staff
Factorio Staff
Posts: 3498
Joined: Thu Jun 11, 2015 1:35 pm
Contact:

Re: Game freezes every 13 seconds

Post by posila » Tue May 28, 2019 8:28 pm

Hello, can you try to opt-into experimental version 0.17? When the game is not running, open Factorio properties in Steam Library, navigate to Betas tab and opt into "0.17.x - Latest 0.17 experimental" beta branch.

bombsqddude
Burner Inserter
Burner Inserter
Posts: 12
Joined: Tue May 28, 2019 2:23 pm
Contact:

Re: Game freezes every 13 seconds

Post by bombsqddude » Tue May 28, 2019 8:47 pm

Were are the log files?
Single and Multiplayer Yes to both

bombsqddude
Burner Inserter
Burner Inserter
Posts: 12
Joined: Tue May 28, 2019 2:23 pm
Contact:

Re: Game freezes every 13 seconds

Post by bombsqddude » Tue May 28, 2019 8:53 pm

0.17.x - Latest 0.17 experimental" beta branch

Still happens..

Koub
Global Moderator
Global Moderator
Posts: 4691
Joined: Fri May 30, 2014 8:54 am
Contact:

Re: Game freezes every 13 seconds

Post by Koub » Tue May 28, 2019 9:14 pm

bombsqddude wrote:
Tue May 28, 2019 8:47 pm
Were are the log files?
Single and Multiplayer Yes to both
You'll find what is needed to troubleshoot in this topic : viewtopic.php?f=7&t=68653
especially the part right under
A performance bug report must include:
Hopefully, we'll be able to identify what's wrong with these informations.
Koub - Please consider English is not my native language.

bombsqddude
Burner Inserter
Burner Inserter
Posts: 12
Joined: Tue May 28, 2019 2:23 pm
Contact:

Re: Game freezes every 13 seconds

Post by bombsqddude » Wed May 29, 2019 1:11 am

Factorio seems to kill my GPU Clock Speed to 135MHz and Load to 0% when it freezes.

Just Finished playing Rainbow 6 Siege without any issues.

bombsqddude
Burner Inserter
Burner Inserter
Posts: 12
Joined: Tue May 28, 2019 2:23 pm
Contact:

Re: Game freezes every 13 seconds

Post by bombsqddude » Thu May 30, 2019 12:48 pm

Here are the files.
Attachments
_autosave3.zip
(3.28 MiB) Downloaded 4 times
factorio-current.log
(5.39 KiB) Downloaded 9 times
F4 Debug.PNG
F4 Debug.PNG (2.45 MiB) Viewed 338 times
FPS_UPS.PNG
FPS_UPS.PNG (3.54 MiB) Viewed 338 times


Koub
Global Moderator
Global Moderator
Posts: 4691
Joined: Fri May 30, 2014 8:54 am
Contact:

Re: Game freezes every 13 seconds

Post by Koub » Fri May 31, 2019 8:57 pm

Well I have tested the save you provided, and as you might expect, it works flawlessly on my computer. So the issue is on yours.
Unfortunately, I haven't been able to guess what the issue is, but I'm pretty bad at that for Factorio, so chances are somebody better at that than me will be able to pinpoint it :).
The only thing that draws y attention is the maximum number on game update. It's the manifestation of what you reported.
Koub - Please consider English is not my native language.

bombsqddude
Burner Inserter
Burner Inserter
Posts: 12
Joined: Tue May 28, 2019 2:23 pm
Contact:

Re: Game freezes every 13 seconds

Post by bombsqddude » Fri May 31, 2019 9:00 pm

Thank you for looking at it..
:)

nuhll
Filter Inserter
Filter Inserter
Posts: 797
Joined: Mon Apr 04, 2016 9:48 pm
Contact:

Re: Game freezes every 13 seconds

Post by nuhll » Sat Jun 01, 2019 1:56 pm

Try enabling/disabling v sync to see if that helps.

bombsqddude
Burner Inserter
Burner Inserter
Posts: 12
Joined: Tue May 28, 2019 2:23 pm
Contact:

Re: Game freezes every 13 seconds

Post by bombsqddude » Sun Jun 02, 2019 1:23 am

Have turned off.

Full Screen
Wait for VSync
Show Smoke
Show Decoratives

With these off I still have the issue

Rseding91
Factorio Staff
Factorio Staff
Posts: 9210
Joined: Wed Jun 11, 2014 5:23 am
Contact:

Re: Game freezes every 13 seconds

Post by Rseding91 » Sun Jun 02, 2019 7:35 am

Did you ever get a chance to test if it still happens with just one of your graphics cards by physically removing the other?
If you want to get ahold of me I'm almost always on Discord.

bombsqddude
Burner Inserter
Burner Inserter
Posts: 12
Joined: Tue May 28, 2019 2:23 pm
Contact:

Re: Game freezes every 13 seconds

Post by bombsqddude » Sun Jun 02, 2019 8:57 pm

Yes I did and same results with either card (still freezing).

posila
Factorio Staff
Factorio Staff
Posts: 3498
Joined: Thu Jun 11, 2015 1:35 pm
Contact:

Re: Game freezes every 13 seconds

Post by posila » Thu Jun 06, 2019 10:26 pm

Hey, Rseding told me he was communicating with you on Discord and he thinks there is some problem with your computer. Klonan forwarded me perf-stats from you, but it didn't help to put more light on the problem, just confirmed the game update is hanging.

I finally figured out how move forward with diagnosis - please download and install CPU profiler Very Sleepy. It's free and very light weight (just 4 MB download). Run it, then launch Factorio and reproduce the issue.
  • When the game starts freezing, Alt+Tab to Very Sleepy, click Refresh so it updates list of running processes and then find and select factorio.exe in the list (you may want to sort the list by name, to find it better).
  • Check "Profile for set time(s)". You can leave it at 100 sec, the game should freeze few times during that interval, or you can increase it a little bit, but it shouldn't need to be much longer.
  • Then click on Profile All
  • As it starts capturing for given time interval (it'll show dialog with progress bar), Alt+Tab back to the game to make sure freezes are still happening. You can try to play or let it just run "afk"
  • After 2 minutes Alt+Tab back to Very Sleepy, it should be finished with capture; Use "Save as" in File menu to save it to the file and post it here or email it to us, please.
It should help to narrow down what is freezing in the game update.

nuhll
Filter Inserter
Filter Inserter
Posts: 797
Joined: Mon Apr 04, 2016 9:48 pm
Contact:

Re: Game freezes every 13 seconds

Post by nuhll » Fri Jun 07, 2019 8:48 am

just for the lulz, if youi run speccy while getting freezes, you dont see high temperatures at GPU or CPU?

bombsqddude
Burner Inserter
Burner Inserter
Posts: 12
Joined: Tue May 28, 2019 2:23 pm
Contact:

Re: Game freezes every 13 seconds

Post by bombsqddude » Sat Jun 08, 2019 8:52 pm

Here is the Very Sleepy File
Attachments
Very sleepy.zip
(10.29 KiB) Downloaded 3 times

bombsqddude
Burner Inserter
Burner Inserter
Posts: 12
Joined: Tue May 28, 2019 2:23 pm
Contact:

Re: Game freezes every 13 seconds

Post by bombsqddude » Sat Jun 08, 2019 8:56 pm

The GPU and CPU Temps

CPU never goes above 32c (Water Cooled CPU)
GPU1 never goes above 31c
GPU2 never goes above 27c

Info provided by CAMS

Post Reply

Return to “Technical Help”

Who is online

Users browsing this forum: No registered users