Crash on load

Things that has been reported already before.
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anonokitty
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Crash on load

Post by anonokitty »

Hello, recently started getting a crash on launch that I have been unable to resolve. I don't even get to the main menu, just straight up crash>dump file on load.

Here's what I've tried so far:
verifying files through steam
uninstall/reinstall
copy saves direct from my desktop (that works fine, this issue is on my laptop)
uninstall/turn off steam sync/remove all mods/search and destroy for factorio files and folders/reinstall

Have also verified all updates for Windows and Radeon drivers. Log file below, would appreciate any assistance!

Code: Select all

0.000 2024-05-22 14:18:26; Factorio 1.1.107 (build 62234, win64, steam)
   0.000 Operating system: Windows 11 (build 22631) 
   0.000 Initializing Steam API.
   0.001 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.001 Config path: C:/Users/purrk/AppData/Roaming/Factorio/config/config.ini
   0.001 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.001 Write data path: C:/Users/purrk/AppData/Roaming/Factorio [1430923/1906842MB]
   0.001 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.024 System info: [CPU: AMD Ryzen 7 7735HS with Radeon Graphics, 16 cores, RAM: 5630/15608 MB, page: 10399/41500 MB, virtual: 4341/134217727 MB, extended virtual: 0 MB]
   0.040 Memory info:
   0.040  [0]: Samsung M425R1GB4BB0-CQKOL 8192 MB 4800 MHz 1.1 v
   0.040  [1]: Samsung M425R1GB4BB0-CQKOL 8192 MB 4800 MHz 1.1 v
   0.041 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: lmw] [Lang: en]
   0.093 Video driver: windows
   0.093 Available displays: 1
   0.093  [0]: \\.\DISPLAY1 - AMD Radeon(TM) Graphics {0x80005, [0,0], 1920x1200, 32bit, 165Hz}
Factorio crashed. Generating symbolized stacktrace, please wait ...
C:\Users\build\AppData\Local\Temp\factorio-build-M81HuB\src\Graphics\SDLWindow.cpp (283): SDLWindow::initializeGraphicsInterface
C:\Users\build\AppData\Local\Temp\factorio-build-M81HuB\src\Graphics\SDLWindow.cpp (229): SDLWindow::SDLWindow
C:\Users\build\AppData\Local\Temp\factorio-build-M81HuB\src\GlobalContext.cpp (981): GlobalContext::loadGraphics
C:\Users\build\AppData\Local\Temp\factorio-build-M81HuB\src\GlobalContext.cpp (479): GlobalContext::init
C:\Users\build\AppData\Local\Temp\factorio-build-M81HuB\src\MainLoop.cpp (299): MainLoop::run
C:\Users\build\AppData\Local\Temp\factorio-build-M81HuB\src\Main.cpp (1277): wmain
D:\a\_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl (288): __scrt_common_main_seh
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD1EAE257D)
00007FFD1EAE257D (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD2024AA48)
00007FFD2024AA48 (ntdll): (filename not available): RtlUserThreadStart
Stack trace logging done
   4.702 Error SDLWindow.cpp:283: Failed to get SDL_DXGIGetOutputInfo. SDL_Error: 
   4.702 Error CrashHandler.cpp:641: Received 22
Logger::writeStacktrace skipped.
   4.746 Info CrashHandler.cpp:315: Executable CRC: 2403157845
   4.746 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe
   4.746 C:\Windows\SYSTEM32\ntdll.dll
   4.746 C:\Windows\System32\KERNEL32.DLL
   4.746 C:\Windows\System32\KERNELBASE.dll
   4.746 C:\Windows\System32\WLDAP32.dll
   4.746 C:\Windows\System32\ucrtbase.dll
   4.746 C:\Windows\System32\GDI32.dll
   4.746 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\steam_api64.dll
   4.746 C:\Windows\SYSTEM32\DNSAPI.dll
   4.746 C:\Windows\System32\win32u.dll
   4.746 C:\Windows\System32\ADVAPI32.dll
   4.746 C:\Windows\System32\gdi32full.dll
   4.746 C:\Windows\System32\msvcrt.dll
   4.746 C:\Windows\System32\msvcp_win.dll
   4.746 C:\Windows\System32\sechost.dll
   4.746 C:\Windows\System32\USER32.dll
   4.746 C:\Windows\System32\bcrypt.dll
   4.746 C:\Windows\System32\RPCRT4.dll
   4.747 C:\Windows\System32\ole32.dll
   4.747 C:\Windows\System32\SHELL32.dll
   4.747 C:\Windows\System32\combase.dll
   4.747 C:\Windows\System32\PSAPI.DLL
   4.747 C:\Windows\System32\SHLWAPI.dll
   4.747 C:\Windows\System32\IMM32.dll
   4.747 C:\Windows\SYSTEM32\WINMM.dll
   4.747 C:\Windows\System32\OLEAUT32.dll
   4.747 C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.22621.3527_none_57f93980ce19a444\gdiplus.dll
   4.747 C:\Windows\System32\SETUPAPI.dll
   4.747 C:\Windows\System32\WS2_32.dll
   4.747 C:\Windows\System32\CRYPT32.dll
   4.747 C:\Windows\SYSTEM32\IPHLPAPI.DLL
   4.747 C:\Windows\System32\WINTRUST.dll
   4.747 C:\Windows\System32\imagehlp.dll
   4.747 C:\Windows\SYSTEM32\VERSION.dll
   4.747 C:\Windows\SYSTEM32\DSOUND.dll
   4.747 C:\Windows\SYSTEM32\powrprof.dll
   4.747 C:\Windows\SYSTEM32\ResampleDmo.DLL
   4.747 C:\Windows\SYSTEM32\winmmbase.dll
   4.747 C:\Windows\SYSTEM32\msdmo.dll
   4.747 C:\Windows\System32\NSI.dll
   4.747 C:\Windows\SYSTEM32\UMPDC.dll
   4.747 C:\Windows\SYSTEM32\MSASN1.dll
   4.747 C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
   4.747 C:\Windows\SYSTEM32\CFGMGR32.dll
   4.747 C:\Windows\SYSTEM32\windows.storage.dll
   4.747 C:\Windows\SYSTEM32\wintypes.dll
   4.747 C:\Windows\System32\SHCORE.dll
   4.747 C:\Windows\SYSTEM32\profapi.dll
   4.747 C:\Windows\SYSTEM32\kernel.appcore.dll
   4.747 C:\Program Files (x86)\Steam\steamclient64.dll
   4.747 C:\Windows\SYSTEM32\MSWSOCK.dll
   4.747 C:\Windows\SYSTEM32\Secur32.dll
   4.747 C:\Program Files (x86)\Steam\tier0_s64.dll
   4.747 C:\Program Files (x86)\Steam\vstdlib_s64.dll
   4.747 C:\Windows\SYSTEM32\SSPICLI.DLL
   4.747 C:\Windows\SYSTEM32\CRYPTBASE.DLL
   4.747 C:\Windows\System32\bcryptPrimitives.dll
   4.747 C:\Windows\System32\clbcatq.dll
   4.748 C:\Windows\SYSTEM32\amsi.dll
   4.748 C:\Windows\SYSTEM32\USERENV.dll
   4.748 C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24040.4-0\MpOav.dll
   4.748 C:\Windows\system32\uxtheme.dll
   4.748 C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22621.3527_none_270e469b73872a76\comctl32.dll
   4.748 C:\Windows\SYSTEM32\WindowsCodecs.dll
   4.748 C:\Windows\SYSTEM32\mscms.dll
   4.748 C:\Windows\SYSTEM32\icm32.dll
   4.748 C:\Windows\SYSTEM32\hid.dll
   4.748 C:\Windows\SYSTEM32\DEVOBJ.dll
   4.748 C:\Windows\System32\dinput8.dll
   4.748 C:\Windows\SYSTEM32\inputhost.dll
   4.748 C:\Windows\SYSTEM32\CoreMessaging.dll
   4.748 C:\Windows\SYSTEM32\XInput1_4.dll
   4.748 C:\Windows\SYSTEM32\dxgi.dll
   4.748 C:\Windows\SYSTEM32\d3d11.dll
   4.748 C:\Windows\SYSTEM32\d3d9.dll
   4.748 C:\Windows\SYSTEM32\dwmapi.dll
   4.748 C:\Windows\SYSTEM32\dxcore.dll
   4.748 C:\Windows\SYSTEM32\d3dcompiler_47.dll
   4.748 C:\Windows\SYSTEM32\CRYPTSP.dll
   4.748 C:\Windows\System32\MSCTF.dll
   4.748 C:\Windows\SYSTEM32\textinputframework.dll
   4.748 C:\Windows\SYSTEM32\CoreUIComponents.dll
   4.748 C:\Windows\SYSTEM32\directxdatabasehelper.dll
   4.748 C:\ProgramData\purrk\Discord\app-1.0.9147\modules\discord_hook-1\discord_hook\721798c15c8b34\DiscordHook64.dll
   4.748 C:\Windows\SYSTEM32\ntmarta.dll
   4.749 Error Util.cpp:100: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
  13.718 Error CrashHandler.cpp:266: Heap validation: success.
  13.719 Creating crash dump.
  13.911 CrashDump success

Loewchen
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Re: Crash on load

Post by Loewchen »

See 109955.

anonokitty
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Re: Crash on load

Post by anonokitty »

Appreciate the response, I will dig in to that more later, at a graduation.

Can confirm most recent graphics drivers from AMD.

anonokitty
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Re: Crash on load

Post by anonokitty »

Ope, that did it. Thank you and be well all!

Loewchen
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Re: Crash on load

Post by Loewchen »

anonokitty wrote:
Thu May 23, 2024 1:30 am
Ope, that did it. Thank you and be well all!
What action actually fixed the issue for you?

anonokitty
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Re: Crash on load

Post by anonokitty »

Selecting hybrid mode per the quotes thread above. I had thought it was already in hybrid mode, but I guess not.

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