Restoring my old account

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DaBoiT
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Restoring my old account

Post by DaBoiT »

Dear Support-team,

I have already contacted you per E-mail, however, I do not know if you are still active there. My problem is the following:
About six years ago, my grandpa bought me this game. Today I came across the . exe file and wanted to install the game again. The problem is that I have to log in to update and I do not know the email nor the password. Now I am stuck at version 0. 12. 29 and would like to update the game. Is that still somehow possible to link the game to my new account which I created today?
I would appreciate an answer.

Greetings,
DaBoiT

Loewchen
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Re: Restoring my old account

Post by Loewchen »

Which e-mail address did you contact?
Do you at least have your old factorio.com account name?

DaBoiT
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Re: Restoring my old account

Post by DaBoiT »

Hello

I contacted support@factorio.com and already got in touch with them yesterday, unfortunately i remember neither one. My best guess would be Matt1312

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Klonan
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Re: Restoring my old account

Post by Klonan »

DaBoiT wrote:
Sat Mar 27, 2021 2:28 pm
I have already contacted you per E-mail, however, I do not know if you are still active there.
Sorry, we don't have 24/7 coverage of the support emails on the weekend,
Our customer support and care division will get to you as soon as possible and we have escalated your ticket to our chief technical support officer and head customer excellence manager

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NotRexButCaesar
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Re: Restoring my old account

Post by NotRexButCaesar »

Klonan wrote:
Sun Mar 28, 2021 9:42 pm
DaBoiT wrote:
Sat Mar 27, 2021 2:28 pm
I have already contacted you per E-mail, however, I do not know if you are still active there.
Sorry, we don't have 24/7 coverage of the support emails on the weekend,
Our customer support and care division will get to you as soon as possible and we have escalated your ticket to our chief technical support officer and head customer excellence manager
Are those real positions or was that a joke?
Sarcasm and insults are generally neither helpful nor appreciated.
You never know what type of day someone else is having.

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eradicator
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Re: Restoring my old account

Post by eradicator »

NotRexButCaesar wrote:
Tue Mar 30, 2021 7:49 pm
Klonan wrote:
Sun Mar 28, 2021 9:42 pm
Our customer support and care division will get to you as soon as possible and we have escalated your ticket to our chief technical support officer and head customer excellence manager
Are those real positions or was that a joke?
My bet: He's talking about himself, himself and himself. :mrgreen:
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