[0.18.36] black screen, then unresponsive

Anything that prevents you play the game properly. Do you have issues with paying for the game, downloading it or properly running it on your computer? Let us know here.
Post Reply
RickJS
Inserter
Inserter
Posts: 43
Joined: Tue Jan 15, 2019 2:29 am
Contact:

[0.18.36] black screen, then unresponsive

Post by RickJS »

The screen goes black for two seconds. Then the game comes back, except it is unresponsive to user input, except the mouse pointer moves.

factorio-current.log: https://pastebin.com/vFXVX6hx
2 files:
mod-list.json
player-data.json

RickJS
Inserter
Inserter
Posts: 43
Joined: Tue Jan 15, 2019 2:29 am
Contact:

Re: [0.18.36] black screen, then unresponsive

Post by RickJS »

This happens repeatedly. Sometimes while a saved game is loading. Sometimes the game will run for an hour or two. I haven't noticed any particular action that triggers it. Frequently I am not doing anything in-game when it happens.

Rseding91
Factorio Staff
Factorio Staff
Posts: 10995
Joined: Wed Jun 11, 2014 5:23 am
Contact:

Re: [0.18.36] black screen, then unresponsive

Post by Rseding91 »

When that happens can you check event viewer and see if it says anything about the graphics driver dying and restarting?
If you want to get ahold of me I'm almost always on Discord.

RickJS
Inserter
Inserter
Posts: 43
Joined: Tue Jan 15, 2019 2:29 am
Contact:

Re: [0.18.36] black screen, then unresponsive

Post by RickJS »

I will do that, the next time it happens while I am at the keyboard. I presume you mean the system log? I do have a message, but I'm not sure it at the right time, since game crashed while I was away overnight:
The server Microsoft.SkypeApp_15.61.100.0_x86__kzf8qxf38zg5c!App.AppXtwmqn4em5r5dpafgj4t4yyxgjfe0hr50.mca did not register with DCOM within the required timeout.

I had it die while it was paused (in the game menu) overnight.

When it dies and the game is running, it really is dead. Nothing is moving.

I'm going to try killing the Skype background processes and see if that helps.

RickJS
Inserter
Inserter
Posts: 43
Joined: Tue Jan 15, 2019 2:29 am
Contact:

Re: [0.18.36] black screen, then unresponsive

Post by RickJS »

I finally caught the crash while I was at the keyboard. The only things in the system log at the time of the crash are warnings, not errors:

DistributedCOM EventID 10016: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user RJS-MSI-GE75\rick SID (S-1-5-21-1220133586-351720168-2939128387-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Display EventID 4101: Display driver igfx stopped responding and has successfully recovered.

The Application log only has information entries:

Windows error reporting EventID 1001:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffca0603018010
P3: fffff8016cc799b0
P4: 0
P5: 39c
P6: 10_0_18363
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20200727-1910.dmp
\\?\C:\WINDOWS\TEMP\WER-18847421-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERACD6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERACE6.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERACE7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAD08.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_813c1d32593877b0db114d9bc934c8eab5d761_00000000_cab_50a7affd-f72d-42a0-90a6-5cf6d5c234d6

Analysis symbol:
Rechecking for solution: 0
Report Id: 50a7affd-f72d-42a0-90a6-5cf6d5c234d6
Report Status: 2049
Hashed bucket:

Rseding91
Factorio Staff
Factorio Staff
Posts: 10995
Joined: Wed Jun 11, 2014 5:23 am
Contact:

Re: [0.18.36] black screen, then unresponsive

Post by Rseding91 »

RickJS wrote:
Tue Jul 28, 2020 2:23 am
I finally caught the crash while I was at the keyboard. The only things in the system log at the time of the crash are warnings, not errors:

...

Display EventID 4101: Display driver igfx stopped responding and has successfully recovered.

...
That's your display driver crashing. Due to bad drivers, bad hardware, or both. There's nothing Factorio can do about that. You'll have to figure out the reason it's crashing and get it fixed on your end.
If you want to get ahold of me I'm almost always on Discord.

RickJS
Inserter
Inserter
Posts: 43
Joined: Tue Jan 15, 2019 2:29 am
Contact:

Re: [0.18.36] black screen, then unresponsive

Post by RickJS »

OK, got it.

lamp18
Manual Inserter
Manual Inserter
Posts: 2
Joined: Mon Feb 11, 2019 2:57 am
Contact:

Re: [0.18.36] black screen, then unresponsive

Post by lamp18 »

Funny thing it happened to me too today ... but forcing Opengl i was able to play o.o
So probably is a bad driver or something ...

RickJS
Inserter
Inserter
Posts: 43
Joined: Tue Jan 15, 2019 2:29 am
Contact:

Re: [0.18.36] black screen, then unresponsive

Post by RickJS »

I had to go to OpenGL to get it to run at all. After applying various updates to drivers and Windows, the intermittent crashes stopped.

Post Reply

Return to “Technical Help”

Who is online

Users browsing this forum: No registered users