Factorio doesn't like my external soundcard

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Byproduct
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Factorio doesn't like my external soundcard

Post by Byproduct »

I have an external soundcard (Focusrite Saffire 6 USB) on this PC, and Factorio doesn't like it. When I try to start the game, either the game window just disappears immediately with no message, or alternatively, it boots up, gives a message "unable to initialize sound" and plays without sound.

This seems a bit odd, because the card appears as a normal sound device in Windows, generally doesn't act out with other games/programs, I can play audio from multiple programs at the same time etc. There are no device settings in Factorio so I can't do anything about it.

It's not a big deal for me, because I can just unplug the card and use integrated audio instead. However someone else could be confused if the game just refuses to launch and they have no idea why.

Loewchen
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Re: Factorio doesn't like my external soundcard

Post by Loewchen »

Post the log after a session with the issue.

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Re: Factorio doesn't like my external soundcard

Post by Byproduct »

Loewchen wrote:
Tue Jul 14, 2020 8:23 pm
Post the log after a session with the issue.
Here's what the log file says (when the game starts up and gives the "unable to initialize sound" error)

0.251 DSound: CreateSoundBuffer failed: DSERR_BADFORMAT
0.251 al_attach_mixer_to_voice failed

0.251 DSound: Deallocating voice
0.251 DSound: Deallocated voice

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Re: Factorio doesn't like my external soundcard

Post by Byproduct »

Log file attached
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factorio-current.log
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Re: Factorio doesn't like my external soundcard

Post by Byproduct »

This seems to be in the technical help section now. I don't think there's anything to be done from the user perspective since there are no audio device options available and the card works with every other application I've used. I tried posting this as a bug report but it got moved by someone.

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Re: Factorio doesn't like my external soundcard

Post by Loewchen »

Googling around a bit, this seems to be a reoccurring issue with this device and other software using DirectSound, forcing two channel in the management software seems to fix it in some instances. Fist I'd check for a driver update.

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Re: Factorio doesn't like my external soundcard

Post by Byproduct »

I haven't had issues with any other software, but it could be just a coincidence. Anyway, using this setting (attachment) seems to work! ^_^
this.png
this.png (4.59 KiB) Viewed 57 times

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