bug: Game will not start

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dopapotamus
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bug: Game will not start

Post by dopapotamus » Wed Oct 02, 2019 1:46 am

0.059 2019-10-01 21:33:36; Factorio 0.17.69 (build 47194, win64, steam)
0.059 Operating system: Windows 10 (version 1607)
0.060 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe"
0.060 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
0.060 Write data path: C:/Users/norman/AppData/Roaming/Factorio [774750/936425MB]
0.060 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
0.078 System info: [CPU: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz, 4 cores, RAM: 3569/8106 MB, page: 3442/9386 MB, virtual: 200/134217727 MB, extended virtual: 0 MB]
0.189 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: lmw] [Lang: en]
0.219 Available displays: 1
0.220 [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 5500 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
0.308 [Direct3D11] Display: 0, Output: 0, DisplayAdapter: 0, RenderingAdapter: 0; d3dcompiler_47.dll
0.625 Initialised Direct3D[0]: NVIDIA GeForce 840M ; id: 10de-1341; driver: nvd3dumx.dll 10.18.13.5354
0.625 D3D Feature Level: 11.0, DXGI 1.5+, SwapChain: 3,flip-discard,-,-,-,none
0.625 [Local Video Memory] Budget: 1697MB, CurrentUsage: 0MB, Reservation: 0/898MB
0.625 [Non-Local Vid.Mem.] Budget: 3647MB, CurrentUsage: 0MB, Reservation: 0/1925MB
0.625 Tiled resources: Tier 1
0.625 Unified Memory Architecture: No
0.626 BGR 565 Supported: Yes
0.626 MaximumFrameLatency: 3, GPUThreadPriority: 0
0.626 Graphics settings preset: high
0.626 Dedicated video memory size 1996 MB
0.681 Desktop composition is active.
0.681 Graphics options: [Graphics quality: high] [Video memory usage: high] [Light scale: 25%] [DXT: high-quality] [Color: 32bit]
0.681 [Max threads (load/render): 32/4] [Max texture size: 0] [Tex.Stream.: 1] [Rotation quality: low] [Other: STDC]
0.698 DSound: Starting _dsound_update thread
0.699 DSound: Enter _dsound_update; tid=8196
0.868 Error CrashHandler.cpp:603: Received SIGSEGV
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-build-yogpxy\libraries\stackwalker\stackwalker.cpp (924): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-build-yogpxy\src\util\logger.cpp (537): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-build-yogpxy\src\util\logger.cpp (544): Logger::logStacktrace
c:\cygwin64\tmp\factorio-build-yogpxy\src\util\crashhandler.cpp (184): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-build-yogpxy\src\util\crashhandler.cpp (612): CrashHandler::SignalHandler
minkernel\crts\ucrt\src\appcrt\misc\exception_filter.cpp (219): _seh_filter_exe
f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl (304): `__scrt_common_main_seh'::`1'::filt$0
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF637414E98)
00007FF637414E98 (Factorio): (filename not available): __C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD4811992D)
00007FFD4811992D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD480B86D3)
00007FFD480B86D3 (ntdll): (filename not available): RtlImageNtHeaderEx
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD48118A4A)
00007FFD48118A4A (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD0D24D431)
00007FFD0D24D431 (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD0D210C0A)
00007FFD0D210C0A (nvwgf2umx): (filename not available): OpenAdapter12
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD4175119E)
00007FFD4175119E (d3d11): (filename not available): D3D11CoreCreateDevice
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD43474105)
00007FFD43474105 (dxgi): (filename not available): ApplyCompatResolutionQuirking
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD4346357A)
00007FFD4346357A (dxgi): (filename not available): DXGIReportAdapterConfiguration
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD0FC6B7A3)
00007FFD0FC6B7A3 (gameoverlayrenderer64): (filename not available): OverlayHookD3D3
c:\cygwin64\tmp\factorio-build-yogpxy\src\graphics\dx11\graphicsinterfacedx11.cpp (1753): GraphicsInterfaceDX11::swapBuffers
c:\cygwin64\tmp\factorio-build-yogpxy\src\graphics\sdlwindow.cpp (296): SDLWindow::swap
c:\cygwin64\tmp\factorio-build-yogpxy\src\graphics\loadingsplashscreen.cpp (111): LoadingSplashScreen::render
c:\cygwin64\tmp\factorio-build-yogpxy\src\graphics\loadingsplashscreen.cpp (44): LoadingSplashScreen::LoadingSplashScreen
c:\cygwin64\tmp\factorio-build-yogpxy\src\globalcontext.cpp (480): GlobalContext::init
c:\cygwin64\tmp\factorio-build-yogpxy\src\mainloop.cpp (270): MainLoop::run
c:\cygwin64\tmp\factorio-build-yogpxy\src\main.cpp (1362): wmain
f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl (288): __scrt_common_main_seh
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD45608364)
00007FFD45608364 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD480D5E91)
00007FFD480D5E91 (ntdll): (filename not available): RtlUserThreadStart
Stack trace logging done
92.023 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe
92.023 C:\WINDOWS\SYSTEM32\ntdll.dll
92.023 C:\WINDOWS\System32\KERNEL32.DLL
92.023 C:\WINDOWS\System32\KERNELBASE.dll
92.023 C:\WINDOWS\System32\WLDAP32.dll
92.023 C:\WINDOWS\System32\ucrtbase.dll
92.023 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\steam_api64.dll
92.023 C:\WINDOWS\System32\GDI32.dll
92.023 C:\WINDOWS\System32\gdi32full.dll
92.023 C:\WINDOWS\System32\USER32.dll
92.023 C:\WINDOWS\System32\win32u.dll
92.023 C:\WINDOWS\System32\ole32.dll
92.023 C:\WINDOWS\System32\combase.dll
92.023 C:\WINDOWS\System32\RPCRT4.dll
92.023 C:\WINDOWS\System32\bcryptPrimitives.dll
92.023 C:\WINDOWS\System32\sechost.dll
92.023 C:\WINDOWS\System32\PSAPI.DLL
92.023 C:\WINDOWS\SYSTEM32\WINMM.dll
92.023 C:\WINDOWS\System32\SHELL32.dll
92.023 C:\WINDOWS\System32\msvcrt.dll
92.023 C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.321_none_72fe05dd211a5fae\gdiplus.dll
92.023 C:\WINDOWS\SYSTEM32\WINMMBASE.dll
92.023 C:\WINDOWS\System32\cfgmgr32.dll
92.023 C:\WINDOWS\System32\windows.storage.dll
92.023 C:\WINDOWS\System32\powrprof.dll
92.023 C:\WINDOWS\System32\advapi32.dll
92.023 C:\WINDOWS\System32\shlwapi.dll
92.023 C:\WINDOWS\System32\kernel.appcore.dll
92.023 C:\WINDOWS\System32\shcore.dll
92.023 C:\WINDOWS\System32\profapi.dll
92.023 C:\WINDOWS\System32\IMM32.dll
92.024 C:\WINDOWS\System32\OLEAUT32.dll
92.024 C:\WINDOWS\System32\msvcp_win.dll
92.024 C:\WINDOWS\System32\WS2_32.dll
92.024 C:\WINDOWS\System32\CRYPT32.dll
92.024 C:\WINDOWS\System32\MSASN1.dll
92.024 C:\WINDOWS\System32\WINTRUST.dll
92.024 C:\WINDOWS\System32\imagehlp.dll
92.024 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
92.024 C:\WINDOWS\SYSTEM32\DSOUND.dll
92.024 C:\WINDOWS\SYSTEM32\VERSION.dll
92.024 C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
92.024 C:\Program Files (x86)\Steam\steamclient64.dll
92.024 C:\WINDOWS\System32\SETUPAPI.dll
92.024 C:\Program Files (x86)\Steam\tier0_s64.dll
92.024 C:\Program Files (x86)\Steam\vstdlib_s64.dll
92.024 C:\WINDOWS\SYSTEM32\MSWSOCK.dll
92.024 C:\WINDOWS\SYSTEM32\Secur32.dll
92.024 C:\WINDOWS\SYSTEM32\SSPICLI.DLL
92.024 C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
92.024 C:\WINDOWS\system32\uxtheme.dll
92.024 C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3\comctl32.dll
92.024 C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
92.024 C:\WINDOWS\SYSTEM32\dxgi.dll
92.024 C:\WINDOWS\SYSTEM32\d3d11.dll
92.024 C:\WINDOWS\SYSTEM32\d3d9.dll
92.024 C:\WINDOWS\SYSTEM32\dwmapi.dll
92.024 C:\WINDOWS\SYSTEM32\d3dcompiler_47.dll
92.024 C:\WINDOWS\SYSTEM32\CRYPTSP.dll
92.024 C:\WINDOWS\System32\MSCTF.dll
92.024 C:\Program Files\Acer\Acer Power Management\SysHook.dll
92.024 C:\WINDOWS\System32\COMDLG32.dll
92.024 C:\WINDOWS\SYSTEM32\MSIMG32.dll
92.024 C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
92.024 C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.14393.447_none_0d5aa7fbb6d35646\COMCTL32.dll
92.024 C:\WINDOWS\SYSTEM32\OLEACC.dll
92.025 C:\WINDOWS\SYSTEM32\bcrypt.dll
92.025 C:\WINDOWS\System32\clbcatq.dll
92.025 C:\WINDOWS\system32\explorerframe.dll
92.025 C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
92.025 C:\WINDOWS\SYSTEM32\igd10iumd64.dll
92.025 C:\WINDOWS\SYSTEM32\ncrypt.dll
92.025 C:\WINDOWS\SYSTEM32\NTASN1.dll
92.025 C:\WINDOWS\SYSTEM32\igdusc64.dll
92.025 C:\WINDOWS\SYSTEM32\dcomp.dll
92.025 C:\WINDOWS\System32\MMDevApi.dll
92.025 C:\WINDOWS\System32\DEVOBJ.dll
92.025 C:\WINDOWS\System32\PROPSYS.dll
92.025 C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
92.025 C:\WINDOWS\SYSTEM32\wintypes.dll
92.025 C:\WINDOWS\SYSTEM32\avrt.dll
92.025 Error Util.cpp:97: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
103.762 Error CrashHandler.cpp:245: Heap validation: success.
103.855 Creating crash dump.
106.228 CrashDump success
Last edited by dopapotamus on Wed Oct 02, 2019 1:48 am, edited 1 time in total.

dopapotamus
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Re: Game will not start

Post by dopapotamus » Wed Oct 02, 2019 1:47 am

all i do is try to start the game it reads 0% and crashes eventually

gabberworld
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Re: bug: Game will not start

Post by gabberworld » Wed Oct 02, 2019 6:35 am

for me it looks like your game opens at in Intel(R) HD Graphics 5500 and not in NVIDIA GeForce 840M

common mistake if there 2 video cards at same notebook

maybe helps maybe not

posila
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Re: bug: Game will not start

Post by posila » Wed Oct 02, 2019 7:02 am

Hello, please try to update your graphics driver: https://www.nvidia.com/Download/driverR ... 2009/en-us
The driver you have is over 4 years old and apparently crashes.
Also version of Windows 10 version 1607 is out of its support cycle and you might experience some compatibility issues. You should update your Windows at least to version 1803.

dopapotamus
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Re: bug: Game will not start

Post by dopapotamus » Thu Oct 31, 2019 8:17 pm

i forgot to mention that it worked thank you!

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