Game wont launch (Steam)

[milky5]

I just bought the game and it wont launch at all. It pops up saying preparing to launch then nothing happens.
I would put the log here but i dont know how to do that sorry!

[Articulating]

Try opening task manager and closing all of the processes related to steam and then reopen it and try again. For reference you can find out how to get the log file here but since factorio is not actually launching in this case it would not be of use.

[milky5]

Try opening task manager and closing all of the processes related to steam and then reopen it and try again. For reference you can find out how to get the log file here but since factorio is not actually launching in this case it would not be of use.

Still no luck! I also uninstalled factorio and reinstalled it and the same thing is still happening.

[Klonan]

Try opening task manager and closing all of the processes related to steam and then reopen it and try again. For reference you can find out how to get the log file here but since factorio is not actually launching in this case it would not be of use.

Still no luck! I also uninstalled factorio and reinstalled it and the same thing is still happening.

Can you try restarting your PC and updating steam if you can

If none of this helps can you attach a factorio.log file
https://wiki.factorio.com/Log_File

[posila]

I assume Windows is your operating system of choice.

The symptoms you described are known to be caused by some versions of uncommon antivirus software, which prevents factorio.exe to be exectured for uknown reason.
Or by old version of Logitech Quickcam or Razer Synapse injects its DLL into Factorio which causes crash, but also overwrites Factorio's crash handler so it crashes silently.
Or it could be something entirely else.

Try to look for the log. Hit Win + R on the keyboard and type %APPDATA% then click OK or press Enter. File explorer window should open up, in it search for Factorio folder. If you find it, it should contain file factorio-current.log.

It would be also helpful if you could find and post Report.wer here. You can use AppCrashView (http://www.nirsoft.net/utils/app_crash_view.html) or find the file directly:

It should be located in one of the folders starting with AppCrash_Factorio.exe_ in %localappdata%\Microsoft\Windows\WER\ReportArchive\
(for example C:\Users\<user_name>\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Factorio.exe_4c56fc92865f3fd3dc298cb35e6637026807e7d_5249c762_cab_412ac45a)
Sometimes it might be under "All Users" (C:\Users\All Users\Microsoft\Windows\WER\ReportArchive)

[milky5]

I assume Windows is your operating system of choice.

The symptoms you described are known to be caused by some versions of uncommon antivirus software, which prevents factorio.exe to be exectured for uknown reason.
Or by old version of Logitech Quickcam or Razer Synapse injects its DLL into Factorio which causes crash, but also overwrites Factorio's crash handler so it crashes silently.
Or it could be something entirely else.

Try to look for the log. Hit Win + R on the keyboard and type %APPDATA% then click OK or press Enter. File explorer window should open up, in it search for Factorio folder. If you find it, it should contain file factorio-current.log.

It would be also helpful if you could find and post Report.wer here. You can use AppCrashView (http://www.nirsoft.net/utils/app_crash_view.html) or find the file directly:

It should be located in one of the folders starting with AppCrash_Factorio.exe_ in %localappdata%\Microsoft\Windows\WER\ReportArchive\
(for example C:\Users\<user_name>\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Factorio.exe_4c56fc92865f3fd3dc298cb35e6637026807e7d_5249c762_cab_412ac45a)
Sometimes it might be under "All Users" (C:\Users\All Users\Microsoft\Windows\WER\ReportArchive)

Ok so i deleted all the antivirus i had and tried again but still nothing.
The factorio folder only has folders: Bin, Data, doc-html and config-path.cfg.
Here is what AppCrashView says:

Code: Select all

Version=1
EventType=APPCRASH
EventTime=131289145282889791
ReportType=2
Consent=1
UploadTime=131289145283119804
ReportIdentifier=71199300-dabb-11e6-ae95-60a44caec101
IntegratorReportIdentifier=711992ff-dabb-11e6-ae95-60a44caec101
Response.BucketId=424521413
Response.BucketTable=28
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Factorio.exe
Sig[1].Name=Application Version
Sig[1].Value=0.14.21.25327
Sig[2].Name=Application Timestamp
Sig[2].Value=58373b91
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18247
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=521eaf24
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000003c627
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=3081
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=02e5
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=02e5332bf943d202e62bb884254112b9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=02e5
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=02e5332bf943d202e62bb884254112b9
UI[2]=F:\Program Files (x86)\steamapps\common\Factorio\bin\x64\Factorio.exe
UI[3]=Factorio has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=F:\Program Files (x86)\steamapps\common\Factorio\bin\x64\Factorio.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=F:\Program Files (x86)\steamapps\common\Factorio\bin\x64\steam_api64.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\system32\SHELL32.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\system32\GDI32.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\system32\LPK.dll
LoadedModule[14]=C:\Windows\system32\USP10.dll
LoadedModule[15]=C:\Windows\system32\WLDAP32.dll
LoadedModule[16]=C:\Windows\system32\COMDLG32.dll
LoadedModule[17]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_a4d3b9377117c3df\COMCTL32.dll
LoadedModule[18]=C:\Windows\system32\ole32.dll
LoadedModule[19]=C:\Windows\system32\WINMM.dll
LoadedModule[20]=C:\Windows\system32\PSAPI.DLL
LoadedModule[21]=C:\Windows\system32\OPENGL32.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=424521413/nBucketTable=28/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Factorio
AppPath=F:\Program Files (x86)\steamapps\common\Factorio\bin\x64\Factorio.exe

[milky5]

Any more ideas or should i just get a refund from steam?

[posila]

Hi, I apologize for late response.

The factorio folder only has folders: Bin, Data, doc-html and config-path.cfg.

That is Factorio folder in Steam, not in AppData, but I think the game crashes even before it creates the folder in AppData, so never mind.

Here is what AppCrashView says:

It seems some of your system DLLs might be corrupted. Try to open Windows command line as administrator and run command

Code: Select all

sfc /scannow

https://support.microsoft.com/en-us/hel ... stem-files