[STEAM] Redeem key on website

[MisterX]

Hello all,

First off I want to congratulate you with this great game you have made! I really enjoy playing it!
I have bought the game on this website, and can play by downloading it.

However I really would like to have it on Steam as well, because it can sync my saved games between desktop and laptop.
If I go to my profile page I can link my Factorio account to my Steam account (which I did), but I can not find the steam key anywhere.

Please let me know where I can find the steam key.

Thanks in advance!

[Koub]

Log on the website, and click on your user name in the upper right corner. Scroll a little, you should get a way to do so.

[MisterX]

I have done that, but I see no redeem button or whatsoever.

[Koub]

Haven't you received a email on the email account you used to register on the website ?

[MisterX]

Thank you for your quick response. I have not received an email.

A friend of mine also sees a "Send Key" button on his profile page which triggers the email with the steam key to be sent.
As can be seen in the attached screenshot, I do not have this button and hence did not receive the email.

[Koub]

Hi,

Sorry but I have used up all my ideas . I think you should write to support@factorio.com and expose your problem. Should get a quick solution.

[MisterX]

I have indeed contacted support. Just to follow up:

They have fixed the problem for me, I now see the button to request a steam key at the bottom of my profile page.
Probably there was an error on the website not displaying my steam code because I already had access to the game on steam using Steam Family Share.
However, the whole point of buying a game that you have already shared access to, is to play together. It now seems this bug is fixed!

Thanks for your support and the great work of the Factorio developers!