paid for game, never received code

RAVSBLACKOUT · Post by **RAVSBLACKOUT** » Sat Jan 31, 2015 9:56 pm

It has been over 2 hours since I paid for the game and I still haven't received an activation code. Checked my credit card and my account has been charged for the game. Please advise when I will get the code. Thanks!

FishSandwich · Post by **FishSandwich** » Sat Jan 31, 2015 9:59 pm

It should be instant, try mailing support@factorio.com with details.

RAVSBLACKOUT · Post by **RAVSBLACKOUT** » Sat Jan 31, 2015 11:05 pm

I have sent three emails and still no reply. Nice how they charged the credit card right away though.

iklarazu · Post by **iklarazu** » Sat Jan 31, 2015 11:10 pm

Check your junk mail.

To be fair, they haven't charged your card at all. It's not handled by themselves.

ares0027 · Post by **ares0027** » Sat Jan 31, 2015 11:37 pm

i dont remember receiving a code either tbh, it is on my account and i can download it. it is drm free.

RAVSBLACKOUT · Post by **RAVSBLACKOUT** » Sat Jan 31, 2015 11:47 pm

I have checked the junk mail and no email there either. Factorio is using GoCare to take my money for their game, so you would think they would care about what kind of service their customers are receiving....or not receiving!

FishSandwich · Post by **FishSandwich** » Sun Feb 01, 2015 12:14 am

Well, I've moved this to technical help in the hope a dev will see it, but they'll likely see your email(s) before they see this so you'll just have to be patient.

ares0027 · Post by **ares0027** » Sun Feb 01, 2015 12:22 am

RAVSBLACKOUT wrote:I have checked the junk mail and no email there either. Factorio is using GoCare to take my money for their game, so you would think they would care about what kind of service their customers are receiving....or not receiving!

dont worry, they are not some kind of **** ***es (wink wink

RimWorld) worst case scenario: you will have to wait for a few days and they simply give a(nother) (new) code.

p.s. i still dont know why you would need a code (except for upgrading your package). i have never seen a code, and never used one. when i login, i can go to downloads page and download the installer without using any codes

FishSandwich · Post by **FishSandwich** » Sun Feb 01, 2015 1:13 am

ares0027 wrote:p.s. i still dont know why you would need a code (except for upgrading your package). i have never seen a code, and never used one. when i login, i can go to downloads page and download the installer without using any codes

The code is needed to upgrade your account from the basic free account, to a full account, and give you access to the downloads. You've likely seen the code(it gets sent to everyone) and just don't remember.

RAVSBLACKOUT · Post by **RAVSBLACKOUT** » Sun Feb 01, 2015 1:47 pm

I paid for the game credit card was charged but I never received confirmation Ora code to download. I have checked junk mail. Please help!

FishSandwich · Post by **FishSandwich** » Sun Feb 01, 2015 1:51 pm

Merged topics, because there is no need to post twice about the same problem.

Post by **cube** » Mon Feb 02, 2015 5:04 pm

RAVSBLACKOUT wrote:I have sent three emails and still no reply. Nice how they charged the credit card right away though.

So what is the status on this? We've checked the support mail and there is nothing containing "blackout" or "ravsblackout". PM me the address you used.

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