Unable to load the game

[growmedia]

Hi
I've purchased the game but I cannot open it, and I don't know why

This is my log...

Code: Select all

0.002 2018-04-09 21:34:00; Factorio 0.16.36 (build 36253, win64, steam)
   0.002 Operating system: Windows Vista Service Pack 1
   0.002 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.002 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.002 Write data path: C:/Users/gorka/AppData/Roaming/Factorio [44032/476837MB]
   0.002 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.056 System info: [CPU:        Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz, 4 cores, RAM: 5727/16339 MB, page: 6402/32337 MB, virtual: 188/8388607 MB, extended virtual: 0 MB]
   0.057 Display options: [FullScreen: 1] [VSync: 0] [UIScale: system (100.0%)] [MultiSampling: OFF] [Screen: 255] [Lang: es-ES]
   0.058 Available display adapters: 2
   0.058  [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 1060 6GB {0x05, [0,0], 1920x1080, 32bit, 60Hz}
   0.058  [1]: \\.\DISPLAY2 - NVIDIA GeForce GTX 1060 6GB {0x01, [-1920,0], 1920x1080, 32bit, 60Hz}
   0.058 Create display on adapter 0. Size 1280x720 at position [310, 162].
   0.260 Initialised Direct3D:[0] NVIDIA GeForce GTX 1060 6GB; driver: nvd3dumx.dll 23.21.13.9135
   0.268   Video memory size (dedicated video/dedicated system/shared system/available): 6036/0/7913/1646 MB
   0.315 DSound: Starting _dsound_update thread
   0.315 DSound: Enter _dsound_update; tid=10184
   0.315 Device reset internal.

I search in google and I don't find anything. Can you help me please?

Thanks

UPDATE:
I downloaded the ZIP game from here: https://www.factorio.com/download and I replaced the EXE file and it works... I don't understand it...

This is the new log:

Code: Select all

  
0.002 2018-04-09 22:06:16; Factorio 0.16.36 (build 36253, win64, alpha)
   0.002 Operating system: Windows Vista Service Pack 1
   0.002 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\factorio.exe" 
   0.003 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.003 Write data path: C:/Users/gorka/AppData/Roaming/Factorio [42227/476837MB]
   0.003 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.033 System info: [CPU:        Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz, 4 cores, RAM: 6937/16339 MB, page: 7710/32337 MB, virtual: 111/8388607 MB, extended virtual: 0 MB]
   0.033 Display options: [FullScreen: 1] [VSync: 0] [UIScale: system (100.0%)] [MultiSampling: OFF] [Screen: 255] [Lang: en]
   0.034 Available display adapters: 2
   0.034  [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 1060 6GB {0x05, [0,0], 1920x1080, 32bit, 60Hz}
   0.034  [1]: \\.\DISPLAY2 - NVIDIA GeForce GTX 1060 6GB {0x01, [-1920,0], 1920x1080, 32bit, 60Hz}
   0.035 Create display on adapter 0. Size 1280x720 at position [310, 162].
   0.237 Initialised Direct3D:[0] NVIDIA GeForce GTX 1060 6GB; driver: nvd3dumx.dll 23.21.13.9135
   0.240   Video memory size (dedicated video/dedicated system/shared system/available): 6036/0/7913/1646 MB
   0.291 DSound: Starting _dsound_update thread
   0.291 DSound: Enter _dsound_update; tid=14448
   0.292 Device reset internal.
   0.307 Graphics settings preset: extreme
   0.308 Graphics options: [Graphics quality: high] [Video memory usage: all] [Light scale: 25%] [DXT: false] [Shader: 1]
   0.308                   [Parallel sprite loading: 1] [Max texture size: 0/8192] [Bmp cache: 0] [Sprite slicing: 1] [Low quality rotation: 0]
   0.475 Error GlobalModSettings.cpp:107: Failed to migrate mod settings file: Error when opening C:\Users\gorka\AppData\Roaming\Factorio\mods\mod-settings.json for reading: No such file or directory
   0.478 Loading mod core 0.0.0 (data.lua)
   0.554 Loading mod base 0.16.36 (data.lua)
   1.226 Loading mod base 0.16.36 (data-updates.lua)
   1.643 Checksum for core: 1316978547
   1.643 Checksum of base: 4140083139
   2.798 Loading sounds...
   3.697 Info PlayerData.cpp:67: Local player-data.json unavailable
   3.697 Info PlayerData.cpp:72: Cloud player-data.json unavailable
   4.144 Loaded shader file C:/Program Files (x86)/Steam/steamapps/common/Factorio/data/core/graphics/shaders/game.cso
   4.145 Loaded shader file C:/Program Files (x86)/Steam/steamapps/common/Factorio/data/core/graphics/shaders/zoom-to-world.cso
   4.147 Loaded shader file C:/Program Files (x86)/Steam/steamapps/common/Factorio/data/core/graphics/shaders/alpha-mask.cso
   4.149 Crop bitmaps.
  19.707 Initial atlas bitmap size is 16384
  19.766 Created atlas bitmap 16384x16383 [none]
  20.402 Created atlas bitmap 16384x4290 [none]
  20.537 Created atlas bitmap 16384x6916 [shadow]
  20.752 Created atlas bitmap 16384x2104 [decal]
  20.813 Created atlas bitmap 8192x5572 [mipmap]
  20.898 Created atlas bitmap 8192x800 [mipmap, smoke]
  20.913 Created atlas bitmap 8192x8172 [linear-minification, mipmap, terrain]
  21.038 Created atlas bitmap 8192x1360 [linear-minification, mipmap, terrain]
  21.057 Created atlas bitmap 8192x2092 [no-crop, trilinear-filtering, icon, light]
  21.092 Created atlas bitmap 8192x924 [alpha-mask]
  34.193 Sprites loaded
  34.193 Convert atlas 8192x5572 to: mipmap 
  34.367 Convert atlas 8192x800 to: mipmap 
  34.390 Convert atlas 8192x8172 to: min-linear 
  34.619 Convert atlas 8192x1360 to: min-linear 
  34.656 Convert atlas 8192x2092 to: trilinear-filtering 
  34.715 Convert atlas 8192x924 to: alpha-mask
  35.371 Custom inputs active: 0
  35.416 Factorio initialised
  35.416 RivaTuner Statistics Server hook detected (rtsshooks64.dll)
  43.704 DSound: Stopping voice
  43.704 DSound: Joining thread
  43.706 DSound: Exit _dsound_update; tid=14448
  43.706 DSound: Waiting for voice to stop ... signaled
  43.706 DSound: Joined thread
  43.706 DSound: Destroying thread
  43.706 DSound: Thread destroyed
  43.706 DSound: Releasing buffer
  43.706 DSound: Voice stopped
  43.706 DSound: Deallocating voice
  43.706 DSound: Deallocated voice
  43.803 Goodbye

[Zavian]

That makes me think it might be a problem with your steam install. Is it up to date? If you open steam and click Help->About Steam when was it built? (Mine was built in April 2018).

[growmedia]

No, my steam is built in April 2018, the same as yours.

But the two factorio.exe have different sizes.

The first one (steam) has 19,5 MB (20.472.832 bytes)
and the seconed one (downloaded from factorio) has 19,6 MB (20.561.408 bytes)

And both versions are 0.16.36.36253

Why the steam version has less size?

[Zavian]

The .zip version and the steam version have some minor differences. The steam version integrates with steam, whilst the .zip version doesn't. The .zip version includes a built in updater, which the steam version doesn't have. (Btw, I'm not sure whether anything will break if you try to use the built-in updater, given your current hybrid setup). There may be other differences between the versions as well.

[growmedia]

Ok... So, there's some way to find the cause of why factorio stops its loading at the "Device reset internal"?

Thanks in advance!

[posila]

Hello. What exactly happens? It just hangs on black screen? (I assume even factorio logo is not shown yet at that point). Or does it show some message about application not responding or application crashed?

Try to disable RivaTuner Statistics Server. Do you use also some other overlay software besides RTSS?

Offtopic: Do you really use Windows Vista or is it just compatibility mode?

[growmedia]

OMG! I disabled RivaTuner and it works!

Thanks @posila for the answer!

And everybody for the help!