[15.23] Crash on start at 39%

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MacFactorio
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[15.23] Crash on start at 39%

Post by MacFactorio »

When starting the game and performing clipping 39%, I get an Unexpected Error.

0.000 2017-06-24 12:27:24; Factorio 0.15.23 (build 30400, mac, steam)
0.000 Operating system: Mac OS X 10.12.5
0.000 Program arguments: "/Users/xxx/Library/Application Support/Steam/steamapps/common/Factorio/factorio.app"
0.000 Read data path: /Users/xxx/Library/Application Support/Steam/steamapps/common/Factorio/factorio.app/Contents/data
0.000 Write data path: /Users/xxx/Library/Application Support/factorio
0.000 Binaries path: /Users/xxx/Library/Application Support/Steam/steamapps/common
0.013 System info: [CPU: Intel(R) Core(TM) i7 CPU M 620 @ 2.67GHz, 4 cores, RAM: 8192MB]
0.022 Display options: [FullScreen: 0] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
0.022 Available display adapters: 1
0.022 [0]: resolution 1680x1050px at [0,0]
0.022 Create display on adapter 0. Size 1280x720 at position [190, 147].
0.205 Initialised OpenGL:[0] NVIDIA GeForce GT 330M OpenGL Engine; driver: 2.1 NVIDIA-10.2.36 310.90.10.05b54
0.296 Graphics settings preset: medium
0.296 Graphics options: [Graphics quality: normal] [Video memory usage: high] [Light scale: 25%] [DXT: false]
0.608 Loading mod core 0.0.0 (data.lua)
0.617 Loading mod base 0.15.23 (data.lua)
0.755 Loading mod base 0.15.23 (data-updates.lua)
0.811 Checksum for core: 3550962641
0.811 Checksum of base: 1793295924
1.377 Info PlayerData.cpp:58: Local player-data.json available, timestamp 1498323311
1.377 Info PlayerData.cpp:65: Cloud player-data.json unavailable
1.655 Loaded shader file /Users/xxx/Library/Application Support/Steam/steamapps/common/Factorio/factorio.app/Contents/data/core/graphics/shaders/game.glsl
1.657 Loaded shader file /Users/xxx/Library/Application Support/Steam/steamapps/common/Factorio/factorio.app/Contents/data/core/graphics/shaders/zoom-to-world.glsl
1.660 Crop bitmaps.
12.136 Initial atlas bitmap size is 8192
12.155 Created atlas bitmap 8192x8187
12.156 Created atlas bitmap 8192x1652
12.156 Created atlas bitmap 8192x2101
12.156 Created atlas bitmap 8192x1443
12.157 Created atlas bitmap 4096x3652
12.157 Created atlas bitmap 4096x1568
12.157 Created atlas bitmap 4096x1860
Factorio crashed. Generating symbolized stacktrace, please wait ...
#0 0x0000000100963472 in Logger::logStacktrace(StackTraceInfo*) (in factorio) (Logger.cpp:421)
#1 0x00000001009535bd in CrashHandler::writeStackTrace() (in factorio) (CrashHandler.cpp:105)
#2 0x000000010095354e in CrashHandler::SignalHandler(int) (in factorio) (CrashHandler.cpp:237)
#3 0x00007fffb2836b3a in 0x00007fffb2836b3a
#4 0x00000001027cff18 in 0x00000001027cff18 (in factorio)
#5 0x00007fffb26bb420 in 0x00007fffb26bb420
#6 0x00007fffaaaebc05 in 0x00007fffaaaebc05
#7 0x0000000111c35d5e in 0x0000000111c35d5e
#8 0x0000000111c364ba in 0x0000000111c364ba
#9 0x00007fffa1c484f1 in 0x00007fffa1c484f1
#10 0x00007fffa1c2a126 in 0x00007fffa1c2a126
#11 0x00000001027b98d0 in 0x00000001027b98d0 (in factorio)
#12 0x00007fff9a861d7b in 0x00007fff9a861d7b
#13 0x0000000100dd8f89 in flip_display (in factorio) (osxgl.m:1732)
#14 0x00000001003d250c in LoadingSplashScreen::render(bool) (in factorio) (LoadingSplashScreen.cpp:72)
#15 0x0000000100398299 in AtlasSystem::loadSprites(bool) (in factorio) (AtlasSystem.cpp:432)
#16 0x000000010039a66f in AtlasSystem::tryLoadSpritesWithFallbackToMinimalMode(bool) (in factorio) (AtlasSystem.cpp:0)
#17 0x0000000100388a63 in AtlasSystem::build() (in factorio) (AtlasSystem.cpp:982)
#18 0x0000000100385124 in GlobalContext::init(bool, bool, bool) (in factorio) (GlobalContext.cpp:456)
#19 0x00000001006f4472 in MainLoop::run(boost::filesystem::path const&, boost::filesystem::path const&, bool, bool, bool, std::__1::function<void ()>, boost::filesystem::path const&, MainLoop::HeavyMode) (in factorio) (MainLoop.cpp:223)
#20 0x00000001006eede8 in _al_mangled_main (in factorio) (Main.cpp:1008)
#21 0x0000000100dd51d7 in +[AllegroAppDelegate app_main:] (in factorio) (osx_app_delegate.m:230)
#22 0x00007fff9e4bab3d in 0x00007fff9e4bab3d
#23 0x00007fffb284093b in 0x00007fffb284093b
#24 0x00007fffb2840887 in 0x00007fffb2840887
#25 0x00007fffb284008d in 0x00007fffb284008d
15.419 Error Util.cpp:80: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
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Rseding91
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Re: [15.23] Crash on start at 39%

Post by Rseding91 »

Thanks for the report. How much VRAM does your graphics card have? The log file shows that you're trying to run the "high" graphics quality option which requires a minimum of 2 GB of VRAM. If your card doesn't have that you'll need to turn the detail down to "normal" or "medium" depending on how much it has.
If you want to get ahold of me I'm almost always on Discord.
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tduff
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Re: [15.23] Crash on start at 39%

Post by tduff »

Hi, I'm getting the same problem as OP. I tried the and played through the demo before I bought the full version of the game and it ran fine, no issues. Downloaded the full version and the game hangs at 39% on the first run, won't respond to command-Q have to force quit it. Best I can tell log file is the same except I'm not running the steam version and a different CPU, but importantly I'm running the same graphics card, 512MB of video memory. Here is the log file.

Code: Select all

   0.000 2017-10-23 00:43:14; Factorio 0.15.37 (build 30927, mac, alpha)
   0.000 Operating system: Mac OS X 10.12.6
   0.000 Program arguments: "/Applications/factorio.app" 
   0.000 Read data path: /Applications/factorio.app/Contents/data
   0.000 Write data path: /Users/xxx/Library/Application Support/factorio
   0.000 Binaries path: /
   0.009 System info: [CPU: Intel(R) Core(TM) i5 CPU       M 540  @ 2.53GHz, 4 cores, RAM: 8192MB]
   0.012 Display options: [FullScreen: 0] [VSync: 1] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255] [Lang: en]
   0.013 Available display adapters: 1
   0.013  [0]: resolution 1920x1200px at [0,0]
   0.013 Create display on adapter 0. Size 1280x720 at position [310, 222].
   0.110 Initialised OpenGL:[0] NVIDIA GeForce GT 330M OpenGL Engine; driver: 2.1 NVIDIA-10.2.37 310.90.10.05b54
   0.189 Graphics settings preset: medium
   0.189 Graphics options: [Graphics quality: normal] [Video memory usage: high] [Light scale: 25%] [DXT: false] [Shader: 1]
   0.387 Loading mod core 0.0.0 (data.lua)
   0.396 Loading mod base 0.15.37 (data.lua)
   0.541 Loading mod base 0.15.37 (data-updates.lua)
   0.612 Checksum for core: 2904504744
   0.612 Checksum of base: 1503927233
   1.063 Info PlayerData.cpp:60: Local player-data.json unavailable
   1.063 Info PlayerData.cpp:65: Cloud player-data.json unavailable
   1.244 Loaded shader file /Applications/factorio.app/Contents/data/core/graphics/shaders/game.glsl
   1.246 Loaded shader file /Applications/factorio.app/Contents/data/core/graphics/shaders/zoom-to-world.glsl
   1.248 Crop bitmaps.
  12.756 Initial atlas bitmap size is 8192
  12.771 Created atlas bitmap 8192x8191
  12.772 Created atlas bitmap 8192x1635
  12.772 Created atlas bitmap 8192x2034
  12.772 Created atlas bitmap 8192x1443
  12.772 Created atlas bitmap 4096x3644
  12.773 Created atlas bitmap 4096x1568
  12.773 Created atlas bitmap 4096x1868
Factorio crashed. Generating symbolized stacktrace, please wait ...
#0  0x000000010098ab22 in Logger::logStacktrace(StackTraceInfo*) (in factorio) (Logger.cpp:438)
#1  0x000000010097aabf in CrashHandler::writeStackTrace(CrashHandler::CrashReason) (in factorio) (CrashHandler.cpp:122)
#2  0x000000010097aa50 in CrashHandler::SignalHandler(int) (in factorio) (CrashHandler.cpp:389)
#3  0x00007fffd3005b3a in 0x00007fffd3005b3a
#4  0x00000006bbc0587e in 0x00000006bbc0587e
#5  0x00007fffd2e8a420 in 0x00007fffd2e8a420
#6  0x00007fffcb2adc05 in 0x00007fffcb2adc05
#7  0x000000010b518d5e in 0x000000010b518d5e
#8  0x000000010b5194ba in 0x000000010b5194ba
#9  0x00007fffc23fd4f1 in 0x00007fffc23fd4f1
#10 0x00007fffc23df126 in 0x00007fffc23df126
#11 0x00007fffbb012d7b in 0x00007fffbb012d7b
#12 0x0000000100e0d659 in flip_display (in factorio) (osxgl.m:1732)
#13 0x00000001003df64c in LoadingSplashScreen::render(bool) (in factorio) (LoadingSplashScreen.cpp:72)
#14 0x00000001003a4459 in AtlasSystem::loadSprites(bool) (in factorio) (AtlasSystem.cpp:437)
#15 0x00000001003a69ff in AtlasSystem::tryLoadSpritesWithFallbackToMinimalMode(bool) (in factorio) (AtlasSystem.cpp:0)
#16 0x0000000100394e33 in AtlasSystem::build() (in factorio) (AtlasSystem.cpp:991)
#17 0x000000010039162c in GlobalContext::init(bool, bool, bool) (in factorio) (GlobalContext.cpp:457)
#18 0x0000000100711ee2 in MainLoop::run(boost::filesystem::path const&, boost::filesystem::path const&, bool, bool, bool, std::__1::function<void ()>, boost::filesystem::path const&, MainLoop::HeavyMode) (in factorio) (MainLoop.cpp:223)
#19 0x000000010070c117 in _al_mangled_main (in factorio) (Main.cpp:1021)
#20 0x0000000100e098a7 in +[AllegroAppDelegate app_main:] (in factorio) (osx_app_delegate.m:230)
#21 0x00007fffbec6c8ad in 0x00007fffbec6c8ad
#22 0x00007fffd300f93b in 0x00007fffd300f93b
#23 0x00007fffd300f887 in 0x00007fffd300f887
#24 0x00007fffd300f08d in 0x00007fffd300f08d
  22.160 Error Util.cpp:80: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
After the first time I run it, the second and all subsequent attempts to start the game hang at 40% with a different log file until I delete the folder in Application Support when it goes back to original. Here is the "40%" log file:

Code: Select all

   0.000 2017-10-23 01:07:01; Factorio 0.15.37 (build 30927, mac, alpha)
   0.000 Operating system: Mac OS X 10.12.6
   0.000 Program arguments: "/Applications/factorio.app" 
   0.000 Read data path: /Applications/factorio.app/Contents/data
   0.000 Write data path: /Users/xxx/Library/Application Support/factorio
   0.000 Binaries path: /
   0.009 System info: [CPU: Intel(R) Core(TM) i5 CPU       M 540  @ 2.53GHz, 4 cores, RAM: 8192MB]
   0.015 Display options: [FullScreen: 0] [VSync: 1] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255] [Lang: en]
   0.015 Available display adapters: 1
   0.015  [0]: resolution 1920x1200px at [0,0]
   0.015 Create display on adapter 0. Size 1280x720 at position [310, 222].
   0.083 Initialised OpenGL:[0] NVIDIA GeForce GT 330M OpenGL Engine; driver: 2.1 NVIDIA-10.2.37 310.90.10.05b54
   0.162 Graphics settings preset: medium
   0.162 Graphics options: [Graphics quality: normal] [Video memory usage: high] [Light scale: 25%] [DXT: false] [Shader: 1]
   0.402 Loading mod core 0.0.0 (data.lua)
   0.426 Loading mod base 0.15.37 (data.lua)
   0.579 Loading mod base 0.15.37 (data-updates.lua)
   0.633 Checksum for core: 2904504744
   0.633 Checksum of base: 1503927233
   1.145 Info PlayerData.cpp:60: Local player-data.json unavailable
   1.145 Info PlayerData.cpp:65: Cloud player-data.json unavailable
   1.404 Loaded shader file /Applications/factorio.app/Contents/data/core/graphics/shaders/game.glsl
   1.406 Loaded shader file /Applications/factorio.app/Contents/data/core/graphics/shaders/zoom-to-world.glsl
   1.431 Initial atlas bitmap size is 8192
   1.447 Created atlas bitmap 8192x8191
   1.447 Created atlas bitmap 8192x1635
   1.447 Created atlas bitmap 8192x2034
   1.448 Created atlas bitmap 8192x1443
   1.448 Created atlas bitmap 4096x3644
   1.448 Created atlas bitmap 4096x1568
   1.449 Created atlas bitmap 4096x1868
Factorio crashed. Generating symbolized stacktrace, please wait ...
#0  0x000000010098ab22 in Logger::logStacktrace(StackTraceInfo*) (in factorio) (Logger.cpp:438)
#1  0x000000010097aabf in CrashHandler::writeStackTrace(CrashHandler::CrashReason) (in factorio) (CrashHandler.cpp:122)
#2  0x000000010097aa50 in CrashHandler::SignalHandler(int) (in factorio) (CrashHandler.cpp:389)
#3  0x00007fffd3005b3a in 0x00007fffd3005b3a
#4  0x0000000109f4c070 in 0x0000000109f4c070
#5  0x00007fffd2e8a420 in 0x00007fffd2e8a420
#6  0x00007fffcb2adc05 in 0x00007fffcb2adc05
#7  0x0000000109f7ad5e in 0x0000000109f7ad5e
#8  0x0000000109f7aa8b in 0x0000000109f7aa8b
#9  0x00007fffc252c965 in 0x00007fffc252c965
#10 0x00007fffc24fc303 in 0x00007fffc24fc303
#11 0x00007fffc23feb1c in 0x00007fffc23feb1c
#12 0x0000000100dd43ad in ogl_destroy_bitmap (in factorio) (ogl_bitmap.c:711)
#13 0x0000000100d7250d in al_destroy_bitmap (in factorio) (bitmap.c:234)
#14 0x00000001003edc12 in Sprite::~Sprite() (in factorio) (Sprite.cpp:320)
#15 0x00000001003a45db in AtlasSystem::loadSprites(bool) (in factorio) (AtlasSystem.cpp:447)
#16 0x00000001003a69ff in AtlasSystem::tryLoadSpritesWithFallbackToMinimalMode(bool) (in factorio) (AtlasSystem.cpp:0)
#17 0x0000000100394e33 in AtlasSystem::build() (in factorio) (AtlasSystem.cpp:991)
#18 0x000000010039162c in GlobalContext::init(bool, bool, bool) (in factorio) (GlobalContext.cpp:457)
#19 0x0000000100711ee2 in MainLoop::run(boost::filesystem::path const&, boost::filesystem::path const&, bool, bool, bool, std::__1::function<void ()>, boost::filesystem::path const&, MainLoop::HeavyMode) (in factorio) (MainLoop.cpp:223)
#20 0x000000010070c117 in _al_mangled_main (in factorio) (Main.cpp:1021)
#21 0x0000000100e098a7 in +[AllegroAppDelegate app_main:] (in factorio) (osx_app_delegate.m:230)
#22 0x00007fffbec6c8ad in 0x00007fffbec6c8ad
#23 0x00007fffd300f93b in 0x00007fffd300f93b
#24 0x00007fffd300f887 in 0x00007fffd300f887
#25 0x00007fffd300f08d in 0x00007fffd300f08d
  11.397 Error Util.cpp:80: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
The log file shows that you're trying to run the "high" graphics quality option which requires a minimum of 2 GB of VRAM. If your card doesn't have that you'll need to turn the detail down to "normal" or "medium" depending on how much it has.
It looks like on mine and OP's log file graphics settings are in fact set to medium. Also I'm not sure how we are supposed to change the graphics settings if the game fails to get past the loading screen. Was this comment maybe meant to be in response to a different issue?
0.162 Graphics settings preset: medium
0.162 Graphics options: [Graphics quality: normal] [Video memory usage: high] [Light scale: 25%] [DXT: false] [Shader: 1]
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daniel34
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Re: [15.23] Crash on start at 39%

Post by daniel34 »

tduff wrote:It looks like on mine and OP's log file graphics settings are in fact set to medium. Also I'm not sure how we are supposed to change the graphics settings if the game fails to get past the loading screen. Was this comment maybe meant to be in response to a different issue?
0.162 Graphics settings preset: medium
0.162 Graphics options: [Graphics quality: normal] [Video memory usage: high] [Light scale: 25%] [DXT: false] [Shader: 1]
You can change the graphics settings in the Application Support\factorio\config\config.ini file.
Try solutions 1, 3 and 4 from here: viewtopic.php?f=3&t=9300
quick links: log file | graphical issues | wiki
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tduff
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Re: [15.23] Crash on start at 39%

Post by tduff »

Thanks, it looks like #1 was the one that did it.
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