[0.13.0] Can't log into mod portal with Steam version

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tuplex
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[0.13.0] Can't log into mod portal with Steam version

Post by tuplex »

When I try to log in to the mod portal, I get this message:
Insufficient membership. Login requires a membership which owns the game. Please buy the game on our website or via retailers (Steam, GOG).
Trying to log into https://mods.factorio.com also gives me an "insufficient membership" error.

My log file is as follows:

Code: Select all

   0.000 2016-06-27 16:06:43; Factorio 0.13.0 (Build 22782, win64, steam)
   0.000 Operating system: Windows 10 
   0.000 Program arguments: "E:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.000 Read data path: E:/SteamLibrary/steamapps/common/Factorio/data
   0.000 Write data path: C:/Users/erict_000/AppData/Roaming/Factorio
   0.000 Binaries path: E:/SteamLibrary/steamapps/common/Factorio/bin
   0.010 Graphics options: [FullScreen: true] [VSync: false] [UIScale: 100%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: high] [Light scale: 100%] [Screen: 255] [DXT: false]
   0.011 Available display adapters: 1
   0.011  [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 980 {0x80005, [0,0], 2560x1440, 32bit, 144Hz}
   0.011 Create display on adapter 0. Size 1280x720 at position [630, 342].
   0.090 Initialised Direct3D:[0] NVIDIA GeForce GTX 980; driver: nvd3dumx.dll 10.18.13.6519
   0.092     Video memory size (dedicated video/dedicated system/shared system/available): 4008/0/8163/4082 MB
   0.117 Desktop composition is active.
   0.169 Loading mod core 0.0.0 (data.lua)
   0.172 Loading mod base 0.13.0 (data.lua)
   0.240 Checksum for core: 1399339455
   0.240 Checksum for mod base: 2039900801
   0.584 Initial atlas bitmap size is 16384
   0.585 Created atlas bitmap 16384x6367
   0.778 Created atlas bitmap 4096x1104
   5.491 Sprites loaded
   5.491 Convert atlas 4096x1104 to: trilinear-filtering 
   5.734 Loading sounds...
   6.733 Custom inputs active: 0
   6.759 Factorio initialised
  16.101 Info HttpSharedState.cpp:42: Downloading https://auth.factorio.com/api-login
  16.645 Info HttpSharedState.cpp:90: Status code: 403
  16.645 Info AuthServerConnector.cpp:40: Error in communication with auth server: code(403) message({
  "message": "Insufficient membership",
  "status": 403
})
  16.645 Info AuthServerConnector.cpp:77: Auth server membership error (Insufficient membership)
  26.850 Steam API shutdown.
  26.852 Goodbye

Nexela
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Re: [0.13.0] Can't log into mod portal with Steam version

Post by Nexela »

Is your factorio account linked to steam? Should be in here somewhere https://www.factorio.com/settings

artillerydude

Re: [0.13.0] Can't log into mod portal with Steam version

Post by artillerydude »

I am seeing the same issue. I can confirm my steam account is linked:

"Link your Steam account
This Factorio account is linked with your steam account."

tuplex
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Re: [0.13.0] Can't log into mod portal with Steam version

Post by tuplex »

Nexela wrote:Is your factorio account linked to steam? Should be in here somewhere https://www.factorio.com/settings
Yes, my Steam account is linked.

kinloch
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Re: [0.13.0] Can't log into mod portal with Steam version

Post by kinloch »

By the looks of several other threads I have seen, this issue might not be an isolated one.
I have the same problem and additionally the multiplayer wont let me connect for the same reason.
Here are two other threads that seem to have the same problem, or at least a very similar one.
viewtopic.php?f=49&t=27152
viewtopic.php?f=49&t=27122

Loewchen
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Re: [0.13.0] Can't log into mod portal with Steam version

Post by Loewchen »

kinloch wrote:By the looks of several other threads I have seen, this issue might not be an isolated one.
I have the same problem and additionally the multiplayer wont let me connect for the same reason.
Here are two other threads that seem to have the same problem, or at least a very similar one.
viewtopic.php?f=49&t=27152
viewtopic.php?f=49&t=27122
Yes, this does not seem to be isolated cases. I don't think additional information is needed lets just wait for the devs to fix it.

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Jon8RFC
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Re: [0.13.0] Can't log into mod portal with Steam version

Post by Jon8RFC »

Seems like the server and/or database for mods.factorio.com is having problems itself, which may be related. I received something like "could not connect" in-game, using Steam, and saw the new interface and everything, without any errors about the account. It seemed, at the time, like the server was down.

After poking around a bit, I see that there are dropped packets, very slow responses, and eventually I received "An error occurred in the application and your page could not be served. Please try again in a few moments. If you are the application owner check your logs for details." so I'm guessing there's a database problem. I'm not a dba, but I saw this issue at work when the database would get bloated, requiring some scripting to keep it in check, and/or it wouldn't ever close open connections...if that's any help.

EDIT: A little more info...various parts of the page will do a 503 time out after 30 seconds. Too many lingering open connections?
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Re: [0.13.0] Can't log into mod portal with Steam version

Post by nuclearmilk »

I'm also seeing this issue... Glad I'm not the only one :D

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Smarty
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Re: [0.13.0] Can't log into mod portal with Steam version

Post by Smarty »

the devs are working on it see this post viewtopic.php?f=49&t=27286

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