[Pending] crash, riva tuner statistics

[lollibast]

Hi,
steam user, so newest version.
i started the game alright but on the start menu screen system froze. Have played before so i'm not sure what the problem is. Seems to have smth to do with riva tuner statistics. Happened a second time when i was trying to load a save game. Log content:

0.002 2016-05-23 18:19:52; Factorio 0.12.33 (Build 18092, win64, steam)
0.002 Operating system: Windows 10
0.002 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe"
0.002 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
0.002 Write data path: C:/Users/sebastian/AppData/Roaming/Factorio
0.002 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
0.013 Graphics options: [FullScreen: true] [VSync: true] [UIScale: 175%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: high] [Light scale: 20%] [Screen: 255]
0.014 Available display adapters: 1
0.014 [0]: \\.\DISPLAY1 - AMD Radeon HD 7900 Series {0x80005, [0,0], 2560x1440, 32bit, 60Hz}
0.014 Create display on adapter 0. Size 1280x720 at position [630, 342].
0.315 Initialised OpenGL:[0] AMD Radeon HD 7900 Series; driver: 4.5.13431 Compatibility Profile Context 16.150.2211.0
0.365 Desktop composition is active.
0.503 Loading mod core 0.0.0 (data.lua)
0.510 Loading mod base 0.12.33 (data.lua)
0.591 Checksum for core: 3711505753
0.591 Checksum for mod base: 2829195351
0.931 Initial atlas bitmap size is 16384
0.933 Created atlas bitmap 16384x5509
10.203 Sprites loaded
10.206 Loading sounds...
11.561 Factorio initialised
11.561 RivaTuner Statistics Server hook detected (rtsshooks64.dll)
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-uzl5nu\libraries\stackwalker\stackwalker.cpp (923): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-uzl5nu\src\util\logger.cpp (306): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-uzl5nu\src\util\logger.cpp (360): Logger::logStacktrace
c:\cygwin64\tmp\factorio-uzl5nu\src\util\crashhandler.cpp (84): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-uzl5nu\src\util\crashhandler.cpp (174): CrashHandler::SignalHandler
f:\dd\vctools\crt\crtw32\misc\winxfltr.c (372): _XcptFilter
f:\dd\vctools\crt\crtw32\startup\threadex.c (378): _callthreadstartex$filt$0
f:\dd\vctools\crt\crtw32\misc\amd64\chandler.c (162): __C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9175C633D)
00007FF9175C633D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF917543C00)
00007FF917543C00 (ntdll): (filename not available): RtlWalkFrameChain
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF9175C544A)
00007FF9175C544A (ntdll): (filename not available): KiUserExceptionDispatcher
16.416 Error Util.cpp:78: Unexpected error occurred. You can help us to solve the problem by posting the contents of the log file on the Factorio forums.

[daniel34]

Older versions of the RivaTuner software breaks DirectX 9 on Windows 10 and can lead to crashes.
Make sure you have the current version (RivaTuner Statistics Server 6.4.0 and above).

EDIT: Apparently your system uses OpenGL, I don't know if RivaTuner is at fault there.
If it still crashes with RTSS 6.4.0 or newer then try to set launch options in Factorio properties in Steam to

Code: Select all

--force-d3d

[Klonan]

Thanks for the report,

Can you try updating the 3rd party program, or following daniels advice, and seeing if it still crashes?

[lollibast]

updating to 6.4 didnt help but adding that entry to properties in steam did it. i have only tried it once so I will keep looking and report back if anything weird happens. what i did notice was that whenever it crashed, on screen display was not showing. now it does show and there is no crash.
thank you!

update: crashed again. upon startup there was no on screen display from riva tuner and then, after waiting a few seonds on the main screen it crashed:

0.002 2016-05-24 20:59:22; Factorio 0.12.33 (Build 18092, win64, steam)
0.002 Operating system: Windows 10
0.002 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" "--force-d3d"
0.002 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
0.002 Write data path: C:/Users/sebastian/AppData/Roaming/Factorio
0.002 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
0.013 Graphics options: [FullScreen: true] [VSync: true] [UIScale: 175%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: high] [Light scale: 20%] [Screen: 255]
0.014 Available display adapters: 1
0.014 [0]: \\.\DISPLAY1 - AMD Radeon HD 7900 Series {0x80005, [0,0], 3840x2160, 32bit, 64Hz}
0.015 Create display on adapter 0. Size 1280x720 at position [1270, 702].
0.084 Initialised Direct3D:[0] AMD Radeon HD 7900 Series; driver: aticfx64.dll 8.17.10.1452
0.122 Desktop composition is active.
0.176 Loading mod core 0.0.0 (data.lua)
0.178 Loading mod base 0.12.33 (data.lua)
0.238 Checksum for core: 3711505753
0.238 Checksum for mod base: 2829195351
0.553 Initial atlas bitmap size is 16384
0.554 Created atlas bitmap 16384x5509
9.005 Sprites loaded
9.068 Loading sounds...
10.301 Factorio initialised
10.301 RivaTuner Statistics Server hook detected (rtsshooks64.dll)
15.061 Error CrashHandler.cpp:105: Exception Code: c0000094, Address: 0000000180012D8E
15.061 Error CrashHandler.cpp:115: Exception Context:
rax=0000000000000000, rbx=0000009919120090, rcx=0000000000000209,
rdx=0000000000000000, rsi=0000000000000000, rdi=000000995ba763d4,
rip=0000000180012d8e, rsp=000000995ba76190, rbp=0000000000000000,
r8=0000000000000000, r9=0000000000000000, r10=0000000000000000,
r11=0000000000000000, r12=0000009919120090, r13=0000000000000000,
r14=000000995ba76278, r15=000000995ba763d0
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-uzl5nu\libraries\stackwalker\stackwalker.cpp (923): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-uzl5nu\src\util\logger.cpp (306): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-uzl5nu\src\util\logger.cpp (360): Logger::logStacktrace
c:\cygwin64\tmp\factorio-uzl5nu\src\util\crashhandler.cpp (84): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-uzl5nu\src\util\crashhandler.cpp (125): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFA4AA802CE)
00007FFA4AA802CE (KERNELBASE): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFA4D5B8992)
00007FFA4D5B8992 (ntdll): (filename not available): memset
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFA4D5A3F66)
00007FFA4D5A3F66 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFA4D5B633D)
00007FFA4D5B633D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFA4D533C00)
00007FFA4D533C00 (ntdll): (filename not available): RtlWalkFrameChain
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFA4D5B544A)
00007FFA4D5B544A (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 0000000180012D8E)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000180012D8E)
0000000180012D8E (RTSSHooks64): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 0000000180012E5F)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000180012E5F)
0000000180012E5F (RTSSHooks64): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 0000000180013ECF)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000180013ECF)
0000000180013ECF (RTSSHooks64): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 000000018000CD0D)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000000018000CD0D)
000000018000CD0D (RTSSHooks64): (filename not available): (function-name not available)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000180016710)
0000000180016710 (RTSSHooks64): (filename not available): UninstallRTSSHook
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000180016596)
0000000180016596 (RTSSHooks64): (filename not available): UninstallRTSSHook
c:\cygwin64\tmp\factorio-uzl5nu\libraries\allegro\src\win\d3d_disp.cpp (2114): d3d_flip_display
c:\cygwin64\tmp\factorio-uzl5nu\libraries\allegro\src\display.c (197): al_flip_display
c:\cygwin64\tmp\factorio-uzl5nu\src\mainloop.cpp (491): MainLoop::tickStep
c:\cygwin64\tmp\factorio-uzl5nu\src\mainloop.cpp (582): MainLoop::run
c:\cygwin64\tmp\factorio-uzl5nu\src\main.cpp (490): wmain
f:\dd\vctools\crt\crtw32\startup\crt0.c (255): __tmainCRTStartup
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFA4B382D92)
00007FFA4B382D92 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFA4D529F64)
00007FFA4D529F64 (ntdll): (filename not available): RtlUserThreadStart
16.293 Error Util.cpp:78: Unexpected error occurred. You can help us to solve the problem by posting the contents of the log file on the Factorio forums.

[Klonan]

I've tried using RivaTuner Statistics (version 6.4.1), with force d3d, but the game doesn't crash,
but im using a nvidia card

Can you try updating your video card drivers and seeing if the issue persists?

[lollibast]

updated to AMD 16.5.3 graphics driver and have had no problems so far, will continue to monitor the issue

[lollibast]

it happened again, i think im gonna switch that riva thingy off for good

0.003 2016-06-02 18:49:00; Factorio 0.12.33 (Build 18092, win64, steam)
0.003 Operating system: Windows 10
0.003 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" "--force-d3d"
0.003 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
0.003 Write data path: C:/Users/sebastian/AppData/Roaming/Factorio
0.003 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
0.028 Graphics options: [FullScreen: true] [VSync: true] [UIScale: 175%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: high] [Light scale: 20%] [Screen: 255]
0.030 Available display adapters: 1
0.030 [0]: \\.\DISPLAY1 - AMD Radeon HD 7900 Series {0x80005, [0,0], 3840x2160, 32bit, 64Hz}
0.030 Create display on adapter 0. Size 1280x720 at position [1270, 702].
0.087 Initialised Direct3D:[0] AMD Radeon HD 7900 Series; driver: aticfx64.dll 8.17.10.1460
0.125 Desktop composition is active.
0.182 Loading mod core 0.0.0 (data.lua)
0.184 Loading mod base 0.12.33 (data.lua)
0.237 Checksum for core: 3711505753
0.237 Checksum for mod base: 2829195351
0.547 Initial atlas bitmap size is 16384
0.548 Created atlas bitmap 16384x5509
9.982 Sprites loaded
10.054 Loading sounds...
11.456 Factorio initialised
11.456 RivaTuner Statistics Server hook detected (rtsshooks64.dll)
15.085 Error CrashHandler.cpp:105: Exception Code: c0000094, Address: 0000000180012D8E
15.085 Error CrashHandler.cpp:115: Exception Context:
rax=0000000000000000, rbx=0000002231e70090, rcx=0000000000000209,
rdx=0000000000000000, rsi=0000000000000000, rdi=0000002265ca61e4,
rip=0000000180012d8e, rsp=0000002265ca5fa0, rbp=0000000000000000,
r8=0000000000000000, r9=0000000000000000, r10=0000000000000000,
r11=0000000000000000, r12=0000002231e70090, r13=0000000000000000,
r14=0000002265ca6088, r15=0000002265ca61e0
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-uzl5nu\libraries\stackwalker\stackwalker.cpp (923): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-uzl5nu\src\util\logger.cpp (306): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-uzl5nu\src\util\logger.cpp (360): Logger::logStacktrace
c:\cygwin64\tmp\factorio-uzl5nu\src\util\crashhandler.cpp (84): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-uzl5nu\src\util\crashhandler.cpp (125): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFF33B602CE)
00007FFF33B602CE (KERNELBASE): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFF36748992)
00007FFF36748992 (ntdll): (filename not available): memset
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFF36733F66)
00007FFF36733F66 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFF3674633D)
00007FFF3674633D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFF366C3C00)
00007FFF366C3C00 (ntdll): (filename not available): RtlWalkFrameChain
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFF3674544A)
00007FFF3674544A (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 0000000180012D8E)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000180012D8E)
0000000180012D8E (RTSSHooks64): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 0000000180012E5F)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000180012E5F)
0000000180012E5F (RTSSHooks64): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 0000000180013ECF)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000180013ECF)
0000000180013ECF (RTSSHooks64): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 000000018000CD0D)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 000000018000CD0D)
000000018000CD0D (RTSSHooks64): (filename not available): (function-name not available)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000180016710)
0000000180016710 (RTSSHooks64): (filename not available): UninstallRTSSHook
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0000000180016596)
0000000180016596 (RTSSHooks64): (filename not available): UninstallRTSSHook
c:\cygwin64\tmp\factorio-uzl5nu\libraries\allegro\src\win\d3d_disp.cpp (2114): d3d_flip_display
c:\cygwin64\tmp\factorio-uzl5nu\libraries\allegro\src\display.c (197): al_flip_display
c:\cygwin64\tmp\factorio-uzl5nu\src\mainloop.cpp (491): MainLoop::tickStep
c:\cygwin64\tmp\factorio-uzl5nu\src\mainloop.cpp (582): MainLoop::run
c:\cygwin64\tmp\factorio-uzl5nu\src\main.cpp (490): wmain
f:\dd\vctools\crt\crtw32\startup\crt0.c (255): __tmainCRTStartup
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFF348F2D92)
00007FFF348F2D92 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFF366B9F64)
00007FFF366B9F64 (ntdll): (filename not available): RtlUserThreadStart
16.407 Error Util.cpp:78: Unexpected error occurred. You can help us to solve the problem by posting the contents of the log file on the Factorio forums.