I paid for the game credit card was charged but I never received confirmation Ora code to download. I have checked junk mail. Please help!

I have checked the junk mail and no email there either. Factorio is using GoCare to take my money for their game, so you would think they would care about what kind of service their customers are receiving....or not receiving!

I have sent three emails and still no reply. Nice how they charged the credit card right away though.

It has been over 2 hours since I paid for the game and I still haven't received an activation code. Checked my credit card and my account has been charged for the game. Please advise when I will get the code. Thanks!