[posila] Startup Crash - Mac OSX -> Help :)

[Andy]

Hey,

I bought the game on steam. After pressing 'run' a window opens for about a second before popping up with an error box reading:
"Unexpected Error occured. If you're running the latest version of the game..."

- I do have the latest version of the game installed

Computer Specs
- MacBook Air (13-inch, Early 2015)
- 1.6 GHz Intel Core i5
- 4 GB 1600 MHz DDR3
- Intel HD Graphics 6000 1536 MB
- No attached mouse or anything (I usually use one but didn't have it plugged in when I ran the game)
- So 4gb RAM and 1536MB VRAM

Log File
-------------------------------------------------------
0.000 2016-10-06 21:05:12; Factorio 0.13.20 (build 24011, mac, steam)
0.000 Operating system: Mac OS X 10.11.0
0.000 Program arguments: "/Users/name/Library/Application Support/Steam/steamapps/common/Factorio/factorio.app"
0.000 Read data path: /Users/name/Library/Application Support/Steam/steamapps/common/Factorio/factorio.app/Contents/data
0.000 Write data path: /Users/name/Library/Application Support/factorio
0.000 Binaries path: /Users/name/Library/Application Support/Steam/steamapps/common
0.030 Graphics options: [FullScreen: false] [VSync: false] [UIScale: 100%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: high] [Light scale: 25%] [Screen: 255] [DXT: false]
0.030 Available display adapters: 1
0.030 [0]: resolution 1440x900px at [0,0]
0.030 Create display on adapter 0. Size 1280x720 at position [70, 72].
0.148 Initialised OpenGL:[0] Intel(R) HD Graphics 6000; driver: 2.1 INTEL-10.8.77
0.171 Error CrashHandler.cpp:210: Received SIGSEGV
Factorio crashed. Generating symbolized stacktrace, please wait ...
#0 0x1005bbbb2 in Logger::logStacktrace(StackTraceInfo*) (in factorio) (Logger.cpp:382)
#1 0x1005b3e49 in CrashHandler::writeStackTrace() (in factorio) (CrashHandler.cpp:106)
#2 0x1005b3dde in CrashHandler::SignalHandler(int) (in factorio) (CrashHandler.cpp:215)
#3 0x7fff98dbb52a in 0x7fff98dbb52a
#4 0x7fff6819e482 in 0x7fff6819e482
#5 0x100a2e9e8 in _al_osx_hid_scan (in factorio) (hidman.m:412)
#6 0x100a35d54 in osx_init_mouse (in factorio) (qzmouse.m:228)
#7 0x1009e95d6 in al_install_mouse (in factorio) (mousenu.c:57)
#8 0x1002ab678 in Display::Display(short, short) (in factorio) (Display.cpp:172)
#9 0x1002811a8 in GlobalContext::loadAllegro() (in factorio) (GlobalContext.cpp:602)
#10 0x10027ea78 in GlobalContext::init(bool, bool) (in factorio) (GlobalContext.cpp:307)
#11 0x100434f36 in MainLoop::run(boost::filesystem::path const&, boost::filesystem::path const&, bool, bool, bool, std::__1::function<void ()>, boost::filesystem::path const&, MainLoop::HeavyMode) (in factorio) (MainLoop.cpp:137)
#12 0x100432f6b in _al_mangled_main (in factorio) (Main.cpp:743)
#13 0x100a300f7 in +[AllegroAppDelegate app_main:] (in factorio) (osx_app_delegate.m:229)
#14 0x7fff8cbe9084 in 0x7fff8cbe9084
#15 0x7fff8c6659b1 in 0x7fff8c6659b1
#16 0x7fff8c66592e in 0x7fff8c66592e
#17 0x7fff8c663385 in 0x7fff8c663385
3.169 Error Util.cpp:77: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
-------------------------------------------------------

I also tried turning down the video memory settings, graphics and max-texture-size to no avail.
- Proof that the arg was recognised (using video mem as an example)
0.000 Program arguments: "/Users/name/Library/Application Support/Steam/steamapps/common/Factorio/factorio.app" "--video-memory-usage=low"
0.030 Graphics options: [FullScreen: false] [VSync: false] [UIScale: 100%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: low] [Light scale: 25%] [Screen: 255] [DXT: false]

Let me know if you can help, really wanna play your game!!
Andy,

[kovarex]

Can you try in the recent (experimental version) 0.14.13?

[Andy]

Just realised this should have gone in tech help.. sorry

I just tried [0.14.13]... Basically here's what happened:

1. Steam declares the game running
2. Black window for half a second
3. Window disappears, no error reports no crash reports ect.
4. Steam shows that the game is no longer running

Hopefully that makes sense, let me know if a video or something would help.

New Log File
--------------------------
0.000 2016-10-06 21:44:11; Factorio 0.14.13 (build 25020, mac, steam)
0.000 Operating system: Mac OS X 10.11.0
0.000 Program arguments: "/Users/name/Library/Application Support/Steam/steamapps/common/Factorio/factorio.app"
0.000 Read data path: /Users/name/Library/Application Support/Steam/steamapps/common/Factorio/factorio.app/Contents/data
0.000 Write data path: /Users/name/Library/Application Support/factorio
0.000 Binaries path: /Users/name/Library/Application Support/Steam/steamapps/common
0.017 System info: [CPU: Intel(R) Core(TM) i5-5250U CPU @ 1.60GHz, 4 cores, RAM: 4096MB]
0.037 Display options: [FullScreen: false] [VSync: false] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
0.037 Available display adapters: 1
0.037 [0]: resolution 1440x900px at [0,0]
0.037 Create display on adapter 0. Size 1280x720 at position [70, 72].
0.156 Initialised OpenGL:[0] Intel(R) HD Graphics 6000; driver: 2.1 INTEL-10.8.77
-------------------------

Thanks for the quick reply,
Andy

[posila]

Dammit ... I tried to fix the crash you had in 0.13.20, and apparently I fixed it so well, it crashes without logging any error.
The original error is related to initialization of some mouse-like hardware. We never figured out which exact hardware causes it ... it might be just specific version of touchpad.

Can you open /Applications/Utilities/Console.app and search for errors generated by Factorio?

[Andy]

Hahahaha that sucks.

All of these entries appeared consistently upon running the game.
6/10/2016 10:30:14.020 PM launchservicesd[78]: SecTaskLoadEntitlements failed error=22
6/10/2016 10:30:14.030 PM launchservicesd[78]: SecTaskLoadEntitlements failed error=22
6/10/2016 10:30:14.032 PM launchservicesd[78]: SecTaskLoadEntitlements failed error=22
6/10/2016 10:30:14.041 PM appleeventsd[51]: SecTaskLoadEntitlements failed error=22
6/10/2016 10:30:14.075 PM factorio[86386]: CPSGetCurrentProcess(): This call is deprecated and should not be called anymore.
6/10/2016 10:30:14.075 PM factorio[86386]: set_foreground_operation_state(): This call is deprecated and should not be called anymore.
6/10/2016 10:30:14.076 PM launchservicesd[78]: SecTaskLoadEntitlements failed error=22

In the meantime I'll see if I can disable my trackpad and run the game.
Let me know what else I can do to help,
Andy

[Andy]

As an FYI I tried ticking the "ignore trackpad" setting in System Preferences and the game still crashed.
I don't think this actually disables the trackpad completely..

[posila]

Thank you for the report and for providing additional information.
I fixed potential crash in the mouse initialization code. The fix will be in 0.14.14 (which will be released either tomorrow or next week)

Previous bug report: 32515

[Andy]

Thanks heaps, crossing my fingers it comes out tomorrow haha

[Andy]

Ok I gotta ask, any chance this update comes out today?
Really wanna play...

[posila]

No release today. I am sorry

[Andy]

[posila]

0.14.14 was finally released! In case you still want to play

[Andy]

Woo! Haha, just before my exams.. Looks like I'm in trouble .
Cheers posila

[posila]

Well ... in that case, good luck with your exams