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Authentication error on the auth server: Your account doesn't own the game. Please buy it to log in. (STEAM)
Posted: Wed Feb 26, 2020 10:05 am
by Tellutle
I can't login into my factorio account because this keeps popping up.
- Screenshot (148).png (2.66 MiB) Viewed 3792 times
So i don't really know what to do now. Please help me
Re: Authentication error on the auth server: Your account doesn't own the game. Please buy it to log in. (STEAM)
Posted: Wed Feb 26, 2020 2:38 pm
by Loewchen
Where did you purchase the game from?
Re: Authentication error on the auth server: Your account doesn't own the game. Please buy it to log in. (STEAM)
Posted: Fri Feb 28, 2020 5:35 am
by Tellutle
steam
Re: Authentication error on the auth server: Your account doesn't own the game. Please buy it to log in. (STEAM)
Posted: Fri Feb 28, 2020 12:06 pm
by Loewchen
Did you manually generate your factorio.com account?
Re: Authentication error on the auth server: Your account doesn't own the game. Please buy it to log in. (STEAM)
Posted: Sat Feb 29, 2020 4:00 pm
by dragonest2
im have this too and im starting to get mad
Re: Authentication error on the auth server: Your account doesn't own the game. Please buy it to log in. (STEAM)
Posted: Sat Feb 29, 2020 4:16 pm
by Loewchen
dragonest2 wrote: Sat Feb 29, 2020 4:00 pm
im have this too and im starting to get mad
Then answer the same questions.
Re: Authentication error on the auth server: Your account doesn't own the game. Please buy it to log in. (STEAM)
Posted: Sat Feb 29, 2020 4:29 pm
by dragonest2
idk what that is and i made the account ingame
Re: Authentication error on the auth server: Your account doesn't own the game. Please buy it to log in. (STEAM)
Posted: Sat Feb 29, 2020 4:50 pm
by Loewchen
If you purchased the game YOURSELF in Steam, write an email describing the issue and including:
- your steam ID64
- the purchase confirmation email from steam
- your factorio.com account name
to
support@factorio.com
If you did NOT purchase the game yourself and instead got it gifted to you or bought a key, contact who ever provided you with the gift/key.
Re: Authentication error on the auth server: Your account doesn't own the game. Please buy it to log in. (STEAM)
Posted: Sat Feb 29, 2020 4:52 pm
by dragonest2
well thats going to be hard to find if i have it bought the game about 2 or 3 years ago (dont have that email from steam so what do i do now)
Re: Authentication error on the auth server: Your account doesn't own the game. Please buy it to log in. (STEAM)
Posted: Sat Feb 29, 2020 5:05 pm
by Loewchen
dragonest2 wrote: Sat Feb 29, 2020 4:52 pm
well thats going to be hard to find if i have it bought the game about 2 or 3 years ago (dont have that email from steam so what do i do now)
Contact support with ID and account name and explain the situation.
Re: Authentication error on the auth server: Your account doesn't own the game. Please buy it to log in. (STEAM)
Posted: Sat Feb 29, 2020 5:13 pm
by dragonest2
ok thx