Factorio Forums

Initially, I had no problem connecting and downloading mods via the in-game connection to the mod portal.
Then, in order to change the in-game display of my username, I logged into the factorio.com website and changed my username and password.
Username was not updated in game, so I logged out of Factorio from the in-game: Settings -> Other page.
Now, I can no longer access the mod portal nor log in from within the game.

Going to the "Install" tab of the in-game mod portal immediately gives the following error:

"Failed to reach auth server. Code: 520. Error: schannel: failed to receive handshake, SSL/TLS connection failed."

Going to Settings -> Other -> then selecting Log In, produces the same error.

I am able to login and download mods from the mod portal WEB SITE with no problems using my new username and password.

I have uninstalled, renamed the appdata/roaming/factorio folder, and reinstalled a few times, rebooted, and still get the error.

I'm running version 7.79.1 of CUrl, but I don't think this is the problem since I had no issues at all just moments before updating my Factorio username and password.

Relevant log lines (log attached):

26.202 Factorio initialised
26.206 Steam Storage Quota: 4591/4768
32.213 Info AuthServerConnector.cpp:372: Performing TLS check.
32.214 Info HttpSharedState.cpp:54: Downloading https://auth.factorio.com/tls-check/success
32.325 Error HttpSharedState.cpp:138: CURL failed: code:35, 23; Send failure: Connection was reset
32.325 Info HttpSharedState.cpp:147: Downloading https://auth.factorio.com/tls-check/success
32.325 Info HttpSharedState.cpp:148: Status code: 0
32.325 Info AuthServerConnector.cpp:384: TLS check failed.
32.325 Info HttpSharedState.cpp:54: Downloading https://auth.factorio.com/tls-check/failure
32.325 Info HttpSharedState.cpp:54: Downloading https://auth.factorio.com/api-steam-login?api_version=4
32.419 Error HttpSharedState.cpp:138: CURL failed: code:35, 23; Send failure: Connection was reset
32.419 Error HttpSharedState.cpp:138: CURL failed: code:35, 23; Send failure: Connection was reset 32.419 Info HttpSharedState.cpp:147: Downloading https://auth.factorio.com/tls-check/failure

32.419 Info HttpSharedState.cpp:148: Status code: 0
32.419 Info HttpSharedState.cpp:147: Downloading https://auth.factorio.com/api-steam-login?api_version=4
32.419 Info HttpSharedState.cpp:148: Status code: 0
32.419 Info AuthServerConnector.cpp:18: Failed to reach auth server: code(520) message(Send failure: Connection was reset)
32.419 Error AppManagerStates.cpp Failed to reach auth server. Code: 520. Error: Send failure: Connection was reset.

This started yesterday after updating my factorio.com username and password. About 12 hours has gone by and I'm still having the same issue.

Hello,
I had same problem, after trying everything I could I noticed I had a problem with Steam Cloud syncronization.
Going offline and back online in the Steam clienty solved the issue.
Hope this works for you.
I have win 7 tho not 10

I'm grateful for the suggestion but going offline then back online in the Steam client unfortunately didn't solve the issue. I was really hoping it would.

I'm still having the problem. It definitely seems network or firewall-related but I get the same issue even when I completely disable my antivirus/firewall suite.

Update: It doesn't appear to be an issue with my account on Factorio.com nor my ISP. I'm able to connect fine on my laptop (Win11).

I still get the problem on my PC (Win10), even when I turn off my Antivirus/firewall suite.

Does anyone have some suggestions I can use to pinpoint the problem?

Did you solve this problem?

I'm having the same issue, did you solve this?