Factorio Forums

Went to play Factorio for the first time on my new computer, and it failed to start. Checked the game log and saw an error message that seemed audio related. I switched my computer's audio device from using my audio interface that I use for music production, to the default audio drivers in my CPU tower and the game launched successfully. I do not have to do this for any other games or applications, though - I can just play with using my speakers / headphones plugged into my audio interface with no problem.

I will add that I used to play Factorio on an older Windows 7 computer, but with the same audio interface. Haven't played in about two years though, so I can't say whether it's the newer version of Factorio that has a compatibility problem with my equipment, or something about my new computer that isn't playing nice.



Logs:

0.000 2020-04-14 00:04:40; Factorio 0.17.79 (build 47865, win64, steam)
0.000 Operating system: Windows 10 (version 1903)
0.001 Program arguments: "F:\Games\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe"
0.001 Read data path: F:/Games/Steam/SteamApps/common/Factorio/data
0.001 Write data path: C:/Users/<NAME REDACTED>/AppData/Roaming/Factorio [1767430/1952932MB]
0.001 Binaries path: F:/Games/Steam/SteamApps/common/Factorio/bin
0.021 System info: [CPU: AMD Ryzen 9 3900X 12-Core Processor, 24 cores, RAM: 6681/131000 MB, page: 9072/150456 MB, virtual: 4355/134217727 MB, extended virtual: 0 MB]
0.021 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: lmw] [Lang: en]
0.028 Available displays: 3
0.028 [0]: \\.\DISPLAY1 - NVIDIA GeForce RTX 2070 {0x05, [0,0], 3840x2160, 32bit, 60Hz}
0.029 [1]: \\.\DISPLAY2 - NVIDIA GeForce RTX 2070 {0x01, [3840,1080], 1920x1080, 32bit, 60Hz}
0.029 [2]: \\.\DISPLAY3 - NVIDIA GeForce RTX 2070 {0x01, [-1920,1080], 1920x1080, 32bit, 60Hz}
0.068 [Direct3D11] Display: 0, Output: 0, DisplayAdapter: 0, RenderingAdapter: 0; d3dcompiler_47.dll
0.146 Initialised Direct3D[0]: NVIDIA GeForce RTX 2070; id: 10de-1f02; driver: nvldumdx.dll 26.21.14.3200
0.146 D3D Feature Level: 11.1, DXGI 1.5+, SwapChain: 3,flip-discard,-,-,-,none
0.146 [Local Video Memory] Budget: 6826MB, CurrentUsage: 2MB, Reservation: 0/3613MB
0.146 [Non-Local Vid.Mem.] Budget: 58950MB, CurrentUsage: 0MB, Reservation: 0/31112MB
0.146 Tiled resources: Tier 2
0.146 Unified Memory Architecture: No
0.146 BGR 565 Supported: Yes
0.146 MaximumFrameLatency: 3, GPUThreadPriority: 0
0.146 Graphics settings preset: very-high
0.146 Dedicated video memory size 8031 MB
0.181 Desktop composition is active.
0.181 Graphics options: [Graphics quality: high] [Video memory usage: all] [Light scale: 25%] [DXT: high-quality] [Color: 32bit]
0.182 [Max threads (load/render): 32/24] [Max texture size: 0] [Tex.Stream.: 0] [Rotation quality: normal] [Other: STDC]
0.218 DSound: CreateSoundBuffer failed: DSERR_BADFORMAT
0.218 al_attach_mixer_to_voice failed

0.218 DSound: Deallocating voice
0.218 DSound: Deallocated voice
0.218 Error GlobalContext.cpp:997: Failed to initialize al_restore_default_mixer
0.219 Error Util.cpp:83: Initialization failed. Error code: 60
6.229 Steam API shutdown.
6.239 Goodbye

I looked at the error it gives in the log file and the code is saying that your audio card said "I don't support that WAV format" which is weird. Since I've never seen this error before and we've done nothing with sound to configure it specially (as far as I know).

What sound card do you have that it's saying is rejecting the super-basic WAV format the game is trying to use?

I'm using this interface from Behringer : https://www.behringer.com/Categories/Be ... ans(en|en)

Thanks for the quick response! If nothing has changed on your end regarding sound, I will continue to look at changing drivers and other troubleshooting with my interface to see if I can find anything else that fixes the issue.

I just updated my interface driver to the latest version and Factorio now launches successfully! Still bizarre that my other applications were working fine while Factorio did not, but it is now a non-issue. Thanks again for the quick response.