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Cannot connect account to Steam.

Posted: Wed Feb 05, 2020 10:46 am
by Reind_Hearsion
"Linking failed. Neither your Factorio account nor your Steam account have access to the game. Please buy the game either via our website or on Steam"
Is the error I'm getting when I try to link my account to Steam.
Yes, I do have the game, I can play singleplayer, however I cannot access the mod list or download mods in-game.
Yes, I did write to support but my email is ignored for whatever reason.

I hope this matter will be easily settled, thanks in advance.

Re: Cannot connect account to Steam.

Posted: Wed Feb 05, 2020 3:50 pm
by Loewchen
Where did you purchase the game?

Re: Cannot connect account to Steam.

Posted: Wed Feb 05, 2020 6:50 pm
by Reind_Hearsion
On Steam, paid a friend to buy it and he sent it to me, is that the issue?

Re: Cannot connect account to Steam.

Posted: Wed Feb 05, 2020 6:57 pm
by Loewchen
Did he buy the game on steam as gift and give it to you via steam or did he send you a key that you then activated?

Re: Cannot connect account to Steam.

Posted: Wed Feb 05, 2020 7:02 pm
by Reind_Hearsion
As a gift.