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[15.40] Crash on start in: "C:\WINDOWS\SYSTEM32\RzChromaSDK64.dll"

https://forums.factorio.com/viewtopic.php?t=56241

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[15.40] Crash on start in: "C:\WINDOWS\SYSTEM32\RzChromaSDK64.dll"

Posted: Sat Jan 06, 2018 6:44 am
by drblah
My game is crashing when I initially open the program. Hadn't played for a few months, loaded up the newest beta, and game crashed during boot. Tried a few times, uninstalled, reinstalled, tried non-beta and different beta versions. Nothing. Same crash every time. i don't know what I'm doing wrong.

Windows 10, Intel core i7-6700T CPU @ 2.81 GHz, 12 GB RAM, 3440x1440

Help please

Code: Select all

   0.000 2018-01-05 23:30:56; Factorio 0.15.40 (build 30950, win64, steam)
   0.000 Operating system: Windows 10 (version 1703) 
   0.000 Program arguments: "D:\Games\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.000 Read data path: D:/Games/steamapps/common/Factorio/data
   0.000 Write data path: C:/Users/Blain/AppData/Roaming/Factorio
   0.000 Binaries path: D:/Games/steamapps/common/Factorio/bin
   0.011 System info: [CPU: Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz, 8 cores, RAM: 12149MB]
   0.013 Display options: [FullScreen: 1] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255] [Lang: en]
   0.015 Available display adapters: 1
   0.015  [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 530 {0x05, [0,0], 3440x1440, 32bit, 60Hz}
   0.015 Create display on adapter 0. Size 1920x1080 at position [750, 162].
   1.164 Initialised Direct3D:[0] NVIDIA GeForce GTX 960A; driver: nvldumdx.dll 22.21.13.8546
   1.168     Video memory size (dedicated video/dedicated system/shared system/available): 2019/0/6074/4077 MB
   1.213 DSound: Starting _dsound_update thread
   1.213 DSound: Enter _dsound_update; tid=8100
   1.215 Device reset internal.
   1.217 Desktop composition is active.
   1.217 Graphics settings preset: high
   1.217 Graphics options: [Graphics quality: normal] [Video memory usage: all] [Light scale: 25%] [DXT: false] [Shader: 1]
   1.453 Razer Chroma Controller initialized.
   1.453 Error CrashHandler.cpp:254: Exception Code: c0000005, Address: 0x00007ffd64f61e1f
ModuleBase: 0x00007ff6a10f0000, ImageSize: 0122c000, RelativeAddress: c3e71e1f
   1.453 Error CrashHandler.cpp:260: Access Violation: Read at address 0000000000000000
   1.453 Error CrashHandler.cpp:276: Exception Context:
rax=0000000000000764, rbx=0000000000000000, rcx=2157791ea4380000,
rdx=0000000000000000, rsi=0000000000000000, rdi=0000000000000000,
rip=00007ffd64f61e1f, rsp=000000c80e3ffcd0, rbp=000000c80e3ffd29,
 r8=000000c80e3ffc38,  r9=000000c80e3ffd29, r10=0000000000000000,
r11=0000000000000246, r12=0000000000000001, r13=0000000000000000,
r14=0000000000000764, r15=0000000000000000
   1.453 Crashed in C:\WINDOWS\SYSTEM32\RzChromaSDK64.dll (0x00007ffd64f60000 - 0x00007ffd64f7f000)
Factorio crashed. Generating symbolized stacktrace, please wait ...
   1.498 Loading mod core 0.0.0 (data.lua)
   1.512 Loading mod base 0.15.40 (data.lua)
   1.687 Loading mod base 0.15.40 (data-updates.lua)
   1.727 Checksum for core: 3865022077
   1.727 Checksum of base: 1503927233
c:\cygwin64\tmp\factorio-ybqgaw\libraries\stackwalker\stackwalker.cpp (923): StackWalker::ShowCallstack
   2.100 Info PlayerData.cpp:60: Local player-data.json unavailable
   2.100 Info PlayerData.cpp:63: Cloud player-data.json available, timestamp 1494603819
   2.279 Loaded shader file D:/Games/steamapps/common/Factorio/data/core/graphics/shaders/game.cso
   2.279 Loaded shader file D:/Games/steamapps/common/Factorio/data/core/graphics/shaders/zoom-to-world.cso
   2.280 Crop bitmaps.
c:\cygwin64\tmp\factorio-ybqgaw\src\util\logger.cpp (381): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-ybqgaw\src\util\logger.cpp (438): Logger::logStacktrace
c:\cygwin64\tmp\factorio-ybqgaw\src\util\crashhandler.cpp (122): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-ybqgaw\src\util\crashhandler.cpp (302): CrashHandler::SehHandler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD6EDB6913)
00007FFD6EDB6913 (KERNELBASE): (filename not available): UnhandledExceptionFilter
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD7293DA9D)
00007FFD7293DA9D (ntdll): (filename not available): memset
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD72926466)
00007FFD72926466 (ntdll): (filename not available): _C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD7293A07D)
00007FFD7293A07D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD728A9C58)
00007FFD728A9C58 (ntdll): (filename not available): RtlLookupFunctionEntry
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD729390FE)
00007FFD729390FE (ntdll): (filename not available): KiUserExceptionDispatcher
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 00007FFD64F61E1F)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD64F61E1F)
00007FFD64F61E1F (RzChromaSDK64): (filename not available): (function-name not available)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD70932774)
00007FFD70932774 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FFD72900D51)
00007FFD72900D51 (ntdll): (filename not available): RtlUserThreadStart
   3.379 D:\Games\steamapps\common\Factorio\bin\x64\Factorio.exe
   3.379 C:\WINDOWS\SYSTEM32\ntdll.dll
   3.379 C:\WINDOWS\System32\KERNEL32.DLL
   3.379 C:\WINDOWS\System32\KERNELBASE.dll
   3.379 C:\WINDOWS\System32\WLDAP32.dll
   3.379 C:\WINDOWS\System32\ucrtbase.dll
   3.380 C:\WINDOWS\System32\GDI32.dll
   3.380 D:\Games\steamapps\common\Factorio\bin\x64\steam_api64.dll
   3.380 C:\WINDOWS\System32\gdi32full.dll
   3.380 C:\WINDOWS\System32\ADVAPI32.dll
   3.380 C:\WINDOWS\System32\msvcp_win.dll
   3.380 C:\WINDOWS\System32\msvcrt.dll
   3.380 C:\WINDOWS\System32\USER32.dll
   3.380 C:\WINDOWS\System32\sechost.dll
   3.380 C:\WINDOWS\System32\win32u.dll
   3.380 C:\WINDOWS\System32\RPCRT4.dll
   3.380 C:\WINDOWS\System32\ole32.dll
   3.380 C:\WINDOWS\System32\combase.dll
   3.380 C:\WINDOWS\System32\SHELL32.dll
   3.380 C:\WINDOWS\System32\bcryptPrimitives.dll
   3.380 C:\WINDOWS\System32\cfgmgr32.dll
   3.380 C:\WINDOWS\System32\PSAPI.DLL
   3.380 C:\WINDOWS\System32\shcore.dll
   3.380 C:\WINDOWS\System32\windows.storage.dll
   3.380 C:\WINDOWS\SYSTEM32\WINMM.dll
   3.380 C:\WINDOWS\System32\SHLWAPI.dll
   3.380 C:\WINDOWS\System32\kernel.appcore.dll
   3.380 C:\WINDOWS\SYSTEM32\OPENGL32.dll
   3.380 C:\WINDOWS\System32\WS2_32.dll
   3.380 C:\WINDOWS\System32\powrprof.dll
   3.380 C:\WINDOWS\System32\CRYPT32.dll
   3.380 C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.15063.608_none_56f0266b425534e9\gdiplus.dll
   3.380 C:\WINDOWS\System32\profapi.dll
   3.380 C:\WINDOWS\SYSTEM32\WINMMBASE.dll
   3.380 C:\WINDOWS\System32\MSASN1.dll
   3.380 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
   3.380 C:\WINDOWS\SYSTEM32\GLU32.dll
   3.380 C:\WINDOWS\SYSTEM32\DSOUND.dll
   3.380 C:\WINDOWS\SYSTEM32\VERSION.dll
   3.380 C:\WINDOWS\System32\IMM32.DLL
   3.380 C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
   3.380 C:\WINDOWS\SYSTEM32\secur32.dll
   3.380 C:\WINDOWS\SYSTEM32\SSPICLI.DLL
   3.380 C:\Program Files (x86)\Steam\steamclient64.dll
   3.380 C:\WINDOWS\System32\imagehlp.dll
   3.380 C:\WINDOWS\System32\SETUPAPI.dll
   3.380 C:\WINDOWS\System32\OLEAUT32.dll
   3.380 C:\Program Files (x86)\Steam\vstdlib_s64.dll
   3.380 C:\WINDOWS\SYSTEM32\MSWSOCK.dll
   3.380 C:\Program Files (x86)\Steam\tier0_s64.dll
   3.380 C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
   3.380 C:\WINDOWS\system32\d3d9.dll
   3.380 C:\WINDOWS\SYSTEM32\dwmapi.dll
   3.380 C:\WINDOWS\system32\uxtheme.dll
   3.380 C:\WINDOWS\System32\WINTRUST.DLL
   3.380 C:\WINDOWS\SYSTEM32\CRYPTSP.dll
   3.380 C:\WINDOWS\system32\rsaenh.dll
   3.380 C:\WINDOWS\SYSTEM32\bcrypt.dll
   3.381 C:\WINDOWS\system32\nvspcap64.dll
   3.381 C:\WINDOWS\SYSTEM32\WINHTTP.dll
   3.381 C:\WINDOWS\SYSTEM32\WTSAPI32.dll
   3.381 C:\WINDOWS\system32\nvapi64.dll
   3.381 C:\WINDOWS\SYSTEM32\dxgi.dll
   3.381 C:\WINDOWS\System32\DEVOBJ.dll
   3.381 C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_261118f104023aa1\nvldumdx.dll
   3.381 C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_261118f104023aa1\nvd3dumx.dll
   3.381 C:\WINDOWS\System32\MSCTF.dll
   3.381 C:\WINDOWS\System32\TextInputFramework.dll
   3.381 C:\WINDOWS\System32\CoreUIComponents.dll
   3.381 C:\WINDOWS\System32\CoreMessaging.dll
   3.381 C:\WINDOWS\SYSTEM32\ntmarta.dll
   3.381 C:\WINDOWS\SYSTEM32\wintypes.dll
   3.381 C:\WINDOWS\SYSTEM32\usermgrcli.dll
   3.381 C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll
   3.381 C:\WINDOWS\System32\clbcatq.dll
   3.381 C:\WINDOWS\SYSTEM32\sxs.dll
   3.381 C:\WINDOWS\system32\d3dx9_43.dll
   3.381 C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
   3.381 C:\WINDOWS\System32\MMDevApi.dll
   3.381 C:\WINDOWS\System32\PROPSYS.dll
   3.381 C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
   3.381 C:\WINDOWS\SYSTEM32\AVRT.dll
   3.381 C:\Windows\System32\Windows.UI.dll
   3.381 C:\WINDOWS\SYSTEM32\RzChromaSDK64.dll
   3.381 C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
   3.381 Error Util.cpp:80: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.

Re: Game crashes during initial loading screen

Posted: Sat Jan 06, 2018 2:57 pm
by Loewchen

Code: Select all

Crashed in C:\WINDOWS\SYSTEM32\RzChromaSDK64.dll
Seems it is crashing in your razer driver, I'd look for updates for it or deactivate it in factorio.

For that change the entry in the config to:

Code: Select all

enable-razer-chroma-support=false
If none works let us know.

Re: [15.40] Crash on start in: "C:\WINDOWS\SYSTEM32\RzChromaSDK64.dll"

Posted: Sat Jan 06, 2018 8:52 pm
by drblah
Hey yeah it was as simple as updating my headphones, I glanced over the "razer" part in the log I guess. Thanks so much, I'm back up and running. Now all that is left for me to do is figure out why I overpaid for a pair of headphones that cause programs to crash.
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