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[15.5] Crash at start on: "d3d_reset_state" (extended info in log)

https://forums.factorio.com/viewtopic.php?t=45880

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[15.5] Crash at start on: "d3d_reset_state" (extended info in log)

Posted: Mon May 01, 2017 11:28 am
by hadriel02
Hello,

sending log report - game wont start after 0.15.5 release. I cant enter to game menu.

Re: Game wont start after 0.15.5 release

Posted: Mon May 01, 2017 11:35 am
by Loewchen

Code: Select all

   0.010 2017-05-01 13:24:35; Factorio 0.15.5 (build 29304, win64, steam)
   0.010 Operating system: Windows 10 (build 15063) 
   0.010 Program arguments: "D:\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.010 Read data path: D:/Steam/steamapps/common/Factorio/data
   0.010 Write data path: C:/Users/Hadriel/AppData/Roaming/Factorio
   0.011 Binaries path: D:/Steam/steamapps/common/Factorio/bin
   0.056 System info: [CPU: Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz, 4 cores, RAM: 7986MB]
   0.058 Display options: [FullScreen: 0] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
   0.059 Available display adapters: 1
   0.059  [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 530 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
   0.059 Create display on adapter 0. Size 1600x900 at position [150, 72].
  61.238 Error CrashHandler.cpp:232: Received SIGSEGV
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\cygwin64\tmp\factorio-aszgcm\libraries\stackwalker\stackwalker.cpp (923): StackWalker::ShowCallstack
c:\cygwin64\tmp\factorio-aszgcm\src\util\logger.cpp (354): Logger::writeStacktrace
c:\cygwin64\tmp\factorio-aszgcm\src\util\logger.cpp (408): Logger::logStacktrace
c:\cygwin64\tmp\factorio-aszgcm\src\util\crashhandler.cpp (105): CrashHandler::writeStackTrace
c:\cygwin64\tmp\factorio-aszgcm\src\util\crashhandler.cpp (235): CrashHandler::SignalHandler
d:\th\minkernel\crts\ucrt\src\appcrt\misc\exception_filter.cpp (219): _seh_filter_exe
f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl (269): `__scrt_common_main_seh'::`1'::filt$0
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF7A95F9E18)
00007FF7A95F9E18 (Factorio): (filename not available): __C_specific_handler
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8A028A08D)
00007FF8A028A08D (ntdll): (filename not available): _chkstk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8A01F9C58)
00007FF8A01F9C58 (ntdll): (filename not available): RtlLookupFunctionEntry
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8A028910E)
00007FF8A028910E (ntdll): (filename not available): KiUserExceptionDispatcher
c:\cygwin64\tmp\factorio-aszgcm\libraries\allegro\src\win\d3d_disp.cpp (378): d3d_reset_state
c:\cygwin64\tmp\factorio-aszgcm\libraries\allegro\src\win\d3d_disp.cpp (1829): d3d_create_display_internals
c:\cygwin64\tmp\factorio-aszgcm\libraries\allegro\src\win\d3d_disp.cpp (1874): d3d_create_display_locked
c:\cygwin64\tmp\factorio-aszgcm\libraries\allegro\src\win\d3d_disp.cpp (1937): d3d_create_display
c:\cygwin64\tmp\factorio-aszgcm\libraries\allegro\src\display.c (55): al_create_display
c:\cygwin64\tmp\factorio-aszgcm\src\graphics\display.cpp (97): Display::Display
c:\cygwin64\tmp\factorio-aszgcm\src\globalcontext.cpp (724): GlobalContext::loadAllegro
c:\cygwin64\tmp\factorio-aszgcm\src\globalcontext.cpp (372): GlobalContext::init
c:\cygwin64\tmp\factorio-aszgcm\src\mainloop.cpp (166): MainLoop::run
c:\cygwin64\tmp\factorio-aszgcm\src\main.cpp (881): wmain
f:\dd\vctools\crt\vcstartup\src\startup\exe_common.inl (253): __scrt_common_main_seh
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8A0142774)
00007FF8A0142774 (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF8A0250D61)
00007FF8A0250D61 (ntdll): (filename not available): RtlUserThreadStart
  68.449 D:\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe
  68.449 C:\WINDOWS\SYSTEM32\ntdll.dll
  68.449 C:\Program Files\AVAST Software\Avast\x64\aswhooka.dll
  68.449 C:\WINDOWS\System32\KERNEL32.DLL
  68.449 C:\WINDOWS\System32\KERNELBASE.dll
  68.449 C:\WINDOWS\System32\WLDAP32.dll
  68.449 C:\WINDOWS\System32\ucrtbase.dll
  68.449 C:\WINDOWS\System32\GDI32.dll
  68.449 C:\WINDOWS\System32\gdi32full.dll
  68.449 C:\WINDOWS\System32\msvcp_win.dll
  68.449 C:\WINDOWS\System32\USER32.dll
  68.449 C:\WINDOWS\System32\win32u.dll
  68.449 C:\WINDOWS\System32\ole32.dll
  68.449 C:\WINDOWS\System32\combase.dll
  68.449 C:\WINDOWS\System32\RPCRT4.dll
  68.449 C:\WINDOWS\System32\bcryptPrimitives.dll
  68.449 C:\WINDOWS\System32\sechost.dll
  68.449 C:\WINDOWS\System32\PSAPI.DLL
  68.449 C:\WINDOWS\System32\SHELL32.dll
  68.449 C:\WINDOWS\System32\msvcrt.dll
  68.449 C:\WINDOWS\System32\cfgmgr32.dll
  68.449 C:\WINDOWS\System32\shcore.dll
  68.449 C:\WINDOWS\System32\windows.storage.dll
  68.449 C:\WINDOWS\System32\advapi32.dll
  68.449 C:\WINDOWS\System32\shlwapi.dll
  68.449 C:\WINDOWS\System32\kernel.appcore.dll
  68.449 C:\WINDOWS\System32\powrprof.dll
  68.449 C:\WINDOWS\System32\profapi.dll
  68.449 C:\WINDOWS\System32\WS2_32.dll
  68.449 C:\WINDOWS\System32\CRYPT32.dll
  68.449 C:\WINDOWS\System32\MSASN1.dll
  68.449 D:\Steam\steamapps\common\Factorio\bin\x64\steam_api64.dll
  68.449 C:\WINDOWS\SYSTEM32\WINMM.dll
  68.449 C:\WINDOWS\SYSTEM32\OPENGL32.dll
  68.449 C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.15063.0_none_9055be80f37df5c1\gdiplus.dll
  68.449 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
  68.449 C:\WINDOWS\SYSTEM32\DSOUND.dll
  68.449 C:\WINDOWS\SYSTEM32\VERSION.dll
  68.449 C:\WINDOWS\SYSTEM32\WINMMBASE.dll
  68.449 C:\WINDOWS\SYSTEM32\GLU32.dll
  68.449 C:\WINDOWS\System32\IMM32.DLL
  68.449 D:\Steam\gameoverlayrenderer64.dll
  68.449 C:\WINDOWS\SYSTEM32\secur32.dll
  68.449 C:\WINDOWS\SYSTEM32\SSPICLI.DLL
  68.449 D:\Steam\steamclient64.dll
  68.449 C:\WINDOWS\System32\imagehlp.dll
  68.449 C:\WINDOWS\System32\SETUPAPI.dll
  68.449 C:\WINDOWS\System32\OLEAUT32.dll
  68.449 D:\Steam\tier0_s64.dll
  68.449 D:\Steam\vstdlib_s64.dll
  68.449 C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
  68.449 C:\WINDOWS\system32\d3d9.dll
  68.450 C:\WINDOWS\SYSTEM32\dwmapi.dll
  68.450 C:\WINDOWS\system32\uxtheme.dll
  68.450 C:\WINDOWS\system32\nvspcap64.dll
  68.450 C:\WINDOWS\SYSTEM32\WINHTTP.dll
  68.450 C:\WINDOWS\SYSTEM32\WTSAPI32.dll
  68.450 C:\WINDOWS\system32\nvapi64.dll
  68.450 C:\WINDOWS\SYSTEM32\dxgi.dll
  68.450 C:\WINDOWS\System32\DEVOBJ.dll
  68.450 C:\WINDOWS\System32\WINTRUST.dll
  68.450 C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_10adcfc1f8eba874\nvd3dumx.dll
  68.450 C:\WINDOWS\System32\MSCTF.dll
  68.450 C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll
  68.450 C:\WINDOWS\System32\clbcatq.dll
  68.450 C:\WINDOWS\SYSTEM32\sxs.dll
  68.450 C:\WINDOWS\System32\TextInputFramework.dll
  68.450 C:\WINDOWS\System32\CoreUIComponents.dll
  68.450 C:\WINDOWS\System32\CoreMessaging.dll
  68.450 C:\WINDOWS\SYSTEM32\ntmarta.dll
  68.450 C:\WINDOWS\SYSTEM32\wintypes.dll
  68.450 C:\WINDOWS\SYSTEM32\usermgrcli.dll
  68.450 Error Util.cpp:76: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.

Re: [15.5] Crash at start on: "d3d_reset_state" (extended info in log)

Posted: Mon May 01, 2017 11:42 am
by posila
Hi, try to:
1) Reboot your computer.
2) If that doesn't help open Factorio properties in Steam library and set launch options to "--force-opengl"
3) If that doesn't help ddd factorio.exe to whitelist in Avast.

Re: [15.5] Crash at start on: "d3d_reset_state" (extended info in log)

Posted: Mon May 01, 2017 12:16 pm
by hadriel02
Thanks for help - fixed by computer reboot.

Re: [15.5] Crash at start on: "d3d_reset_state" (extended info in log)

Posted: Sat May 06, 2017 2:32 pm
by glek
This sounds like the issue I'm presently having with 0.15.9 after updating. I've yet to reboot my system, but that fixed it last time. I want to hear from the devs if there's any more information I can provide before I attempt a reboot.

Re: [15.5] Crash at start on: "d3d_reset_state" (extended info in log)

Posted: Wed Sep 06, 2017 3:06 pm
by posila
I've looked into it and I don't know what is causing it and how to prevent it. I think it is graphics driver issue. Rebooting computer usually fixes it.

For 0.16, it will generate crash dump, so maybe we will get more information from that.
Related report: 51383
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