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Problems purchasing this game
Posted: Wed May 28, 2014 7:13 pm
by dennisdc
I tried to buy this game with my Visa Card, but both the Card number and the CVV code was shown to be to be invalid.
This is definately not the case since I doublechecked the digits to my Card, and I have also used the Card earlier today.
Does anyone know why my Visa would not be accepted ?
I have also contracted the Company doing the payment system and will post here if I recieve answer from them, but I would like to know if anyone else have had problems too.
Re: Problems purchasing this game
Posted: Thu May 29, 2014 7:39 am
by slpwnd
Hi,
sorry for the troubles. Yeah, contacting the gopay is the best way to go. Regular Visa card / Visa electron / Master cards should work without problems. Lets see what they tell you.
Re: Problems purchasing this game
Posted: Thu May 29, 2014 9:51 am
by dennisdc
Hi.
They told me:
"we can see your transaction as not successful, because authorisation was declined.
For more information contact your bank or try to pay later."
I am still fairly bewildered as to why the authorisation was declined.
I suspect that it might have something to do with the Verified by Visa.
And I just sooo want to buy this game before the 1st of June
Re: Problems purchasing this game
Posted: Thu May 29, 2014 10:01 am
by dennisdc
I found out what the problem was.
Apparently my Visa Card was not usable for Verified by Visa purchases, so I went and signed up for that and POOF the purcase worked
The different error messages at the payment provide sure as hell could have been better, since I had to guess that the Verified by Visa was the problem.
Re: Problems purchasing this game
Posted: Fri May 30, 2014 6:45 pm
by slpwnd
dennisdc wrote:I found out what the problem was.
Apparently my Visa Card was not usable for Verified by Visa purchases, so I went and signed up for that and POOF the purcase worked
The different error messages at the payment provide sure as hell could have been better, since I had to guess that the Verified by Visa was the problem.
Thanks for the report I will put this to our troubleshooting page.
Re: Problems purchasing this game
Posted: Fri May 30, 2014 6:47 pm
by slpwnd
slpwnd wrote:dennisdc wrote:I found out what the problem was.
Apparently my Visa Card was not usable for Verified by Visa purchases, so I went and signed up for that and POOF the purcase worked
The different error messages at the payment provide sure as hell could have been better, since I had to guess that the Verified by Visa was the problem.
Thanks for the report I will put this to our troubleshooting page. Also what was the error message on the gopay site?
Re: Problems purchasing this game
Posted: Fri Jun 03, 2016 8:54 am
by thereaverofdarkness
The GoPay error message I got is this:
The payment has been declined because of security reasons.
I will try Verified by Visa and see if that fixes my problem.
Edit: It says my card is not eligible. I will have to talk to my bank I guess, but this seems very strange. Well, actually it doesn't seem strange given that I live in the USA. It's just the first time I've ever encountered something like this, but not the first time I have purchased something from another country.
Re: Problems purchasing this game
Posted: Fri Jun 03, 2016 10:37 am
by HanziQ
You should probably contact support instead of necroing a 2 year old topic.
Re: Problems purchasing this game
Posted: Fri Jun 03, 2016 11:01 pm
by thereaverofdarkness
I'm sorry. The other person had the same issue I did, so it seemed reasonable to post here.
I will make a new topic about it.