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win10 crashes/multi-player lag & disconnects 0.14.13

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win10 crashes/multi-player lag & disconnects 0.14.13

Posted: Thu Oct 13, 2016 2:45 am
by impetus maximus
a friend is able to connect to my headless server and it plays well, but sometimes my headless console scrolls..
"requestForHearbeats<> from unknown address<friends IP address:1025>, so the peer id can't be deduced"
he says his game is lagging when this happens.
server log
goes on and on with peer id can't be deduced. this is when he lags.

my friends client log
client log
the client log is complete (edited to protect the guilty) if you guys need the complete server log, i'll PM you a link to download.

my friend says his game crashes in single player as well. :?

Re: win10 crashes/multi-player lag & disconnects 0.14.13

Posted: Fri Oct 14, 2016 1:14 am
by impetus maximus
ok we half solved this. last night i remember asking my friend if he was wireless.
he said he has both but he's wired right now. today thought. what if he has his wireless still active?
i asked him and he said it was on. ah ha! i told him to disable his wireless network.
no more '"requestForHearbeats<> from unknown address<friends IP address:1025>' 8-)

however he is still crashing in factorio.
so if any Windows 10 users have had crash problems and found a solution, we would be delighted to hear from you.

Re: win10 crashes/multi-player lag & disconnects 0.14.13

Posted: Sun Oct 16, 2016 9:40 pm
by Neemys
In the client log there is no crash nor closing factorio registered, likely an external source is killing the game or factorio hang and windows close it.

Did your friend have kasperky as an anti virus ? If yes, that likely the cause as this anti virus have a false positive when factorio multiplayer is saving and shutdown factorio. See here to add factiorio to withelist so it is not closed by kaspersky.

If not, ask him to go to the event viewer on windows, application logs and search near the time and date a crash occur there migth be some info there.

Apart from that is there something that happen before the crash ? Is it completly random ?

Re: win10 crashes/multi-player lag & disconnects 0.14.13

Posted: Sun Oct 16, 2016 10:57 pm
by impetus maximus
no kasperky anit-virus. i'll have him look at the windows logs.
doesn't seem to be anything to trigger it. seems random.

thanks for the help. :)

Re: win10 crashes/multi-player lag & disconnects 0.14.13

Posted: Mon Oct 17, 2016 1:26 am
by Neemys
What happen at the crash :

- Does the game freeze and then windows ask him if he want to force close it ?
- Does factorio prompt any error message ?
- Or maybe the game just shutdown without warning ?

Re: win10 crashes/multi-player lag & disconnects 0.14.13

Posted: Tue Oct 18, 2016 3:46 am
by impetus maximus
just asked him, and he says it just reboots. he got a blue screen today as well. log at time of reboot doesn't show anything.
i'm thinking it might be hardware related. gonna have him run prime95, and Memtest.

thanks for the help folks.

Re: win10 crashes/multi-player lag & disconnects 0.14.13

Posted: Tue Oct 18, 2016 4:27 am
by Neemys
ah so thats not the game that crash, it's the computer. Yeah BSOD are mostly hardware related, you should make him run BlueScreenView to analyse that blue screen, the software will tell wich driver cause the crash, then you can search for wich hardware it is related (or if it is not hardware related). First thing before changing hardware is updating said drive in case it solve such problem.

Good luck ;)

Re: win10 crashes/multi-player lag & disconnects 0.14.13

Posted: Tue Oct 18, 2016 5:24 am
by impetus maximus
ok ran BlueScreenView, and it only shows one BSOD. driver ntoskrnl.exe

all the other times the PC just reboots. i had him run Prime95 but the prime windows vanished on him. :?
was still chugging along on his cores though.

Re: win10 crashes/multi-player lag & disconnects 0.14.13

Posted: Tue Oct 18, 2016 6:12 pm
by bk5115545
ntoskrnl.exe is actually a pretty important part of the NT kernel.

Have him open an admin command prompt and run the below and then see if the problem disappears after a reboot.

Code: Select all

sfc /scannow
sfc = system file checker
/scannow will scan the os install.


If it doesn't disappear then try ONE of these.
Since it's Windows 10, there are a couple built-in ways to reinstall the OS without losing anything. They are
1. As long as Windows update is still working then this option is the easiest.
(run both of these and they will each take quite a while)

Code: Select all

Dism /Online /Cleanup-Image /CheckHealth
sfc /scannow
2.
Using an install disk/flash drive with the following detailed tutorial. http://www.tenforums.com/tutorials/1639 ... grade.html

Re: win10 crashes/multi-player lag & disconnects 0.14.13

Posted: Wed Oct 19, 2016 1:00 am
by impetus maximus
he says SFC didn't find a problem. what do you mean "If it doesn't disappear"?

thanks

Re: win10 crashes/multi-player lag & disconnects 0.14.13

Posted: Wed Oct 19, 2016 6:17 pm
by bk5115545
impetus maximus wrote:what do you mean "If it doesn't disappear"?
*If the problem doesn't go away.

He should try option 1. It's basically an in-place Windows reinstall. He won't lose any apps or data.
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