Factorio Forums

Hi, I was told by Scott from Support to post here, hope I'm doing this right.

I've played more than 20 hours with problems/bugs/lags/FPS drops, then this error came out completely out of the blue.

After Factorio loads, it freezes in the menu screen. It never actually crashes, but it never leaves the screen as seen below ("not responding" on the top): I've alreayd uninstalled and installed the game again through steam, checked for broken files through steam, manually deleted every factorio folder in %appdata% and steamfolder, updated my drivers and tried using different patches. Nothing worked.

I'm running vanilla on Windows 10 by the way. I don't think my PC specs will help because, as I said, I've played the game for several hours with no performance issue.

Here's my logfrom factorio-current:
Can you please help me somehow? I'm in love with this game and I have a really boring trip to do soon, it would be a shame to be unable to play this game just as when I finally will have so much free time.

Thanks!

Hi, do you have Windows 10 Anniversary update installed and did the game start freezing after the update was installed?
If you don't know or you are not sure, press Win + R on your keyboard, type "winver" and hit Enter. "About Windows" window will pop-up, if is say Version 1607 then you have the Anniversary update.

Also it would be great if you could create minidump and send it to us. I'll write you instructions how to do it.

posila wrote:Hi, do you have Windows 10 Anniversary update installed and did the game start freezing after the update was installed?
If you don't know or you are not sure, press Win + R on your keyboard, type "winver" and hit Enter. "About Windows" window will pop-up, if is say Version 1607 then you have the Anniversary update.

Also it would be great if you could create minidump and send it to us. I'll write you instructions how to do it.

I'll look into that as soon as I get home. Thank you!

posila wrote:Hi, do you have Windows 10 Anniversary update installed and did the game start freezing after the update was installed?
If you don't know or you are not sure, press Win + R on your keyboard, type "winver" and hit Enter. "About Windows" window will pop-up, if is say Version 1607 then you have the Anniversary update.

Just checked:
Version 1511 (Compilation of OS 10586.545)

Should I bother trying any of the solutions presented in this other thread?

viewtopic.php?f=7&t=9300

Ok. Thank you. Any idea what might have changed on your computer in between time it worked last time and the time stopped working?

As for solution for graphical problems, it might be worth to try it, but since it worked before, it should work as is. Maybe changing max-texture-size could help.

Could you please download Process Explorer https://technet.microsoft.com/en-us/sys ... plorer.asp and use it to create minidump of Factorio process when it is frozen?
Just find Factorio process in Process Explorer, right click it, select Create Dump and then Create minidump. Save the .dmp file, zip it and upload it here, please.

Also dumb question, I can see you play on laptop, have you tried to reboot you computer?

I'm having the exact same issue (and had another thread started before I could find this one). If there's a solution, I'd really like to know as well

viewtopic.php?f=49&t=31513&p=198716

posila wrote:Ok. Thank you. Any idea what might have changed on your computer in between time it worked last time and the time stopped working?

It's a shared notebook so it's hard to say. My wife was the only one using between those times but she has her own windows profile.

posila wrote:Could you please download Process Explorer https://technet.microsoft.com/en-us/sys ... plorer.asp and use it to create minidump of Factorio process when it is frozen?
Just find Factorio process in Process Explorer, right click it, select Create Dump and then Create minidump. Save the .dmp file, zip it and upload it here, please.

I'll do that right away. Thanks!

posila wrote:Also dumb question, I can see you play on laptop, have you tried to reboot you computer?

Not a dumb question at all haha
But yeah, I did reboot it, several times!

I will work on that minidump.

Okay, that is weird.

I was creating the minidump file and Factorio decided to work...

I'm confused, I spent the whole day yesterday trying to make it work. Now I'm afraid it will bug out of the blue again.

I did nothing between yesterday and today... So confused.

Fobfa wrote:Okay, that is weird.

I was creating the minidump file and Factorio decided to work...

I'm confused, I spent the whole day yesterday trying to make it work. Now I'm afraid it will bug out of the blue again.

I did nothing between yesterday and today... So confused.

Before (not while) making the minidump, was Factorio highlighted in gray in Process Explorer?

Mine too was fixed without any explanation. Though I'm glad it's working now, it's sad we'll not likely ever have any clue as to what was causing it or how to fix/prevent it.

In any case, game on!