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Problem with purchase

Posted: Wed Mar 09, 2016 11:03 am
by reindeer
So, I bought this game a whlie back when the price was 12,5 euros. (i think?)
i didnt play for much until today i wanted to play but it seems that i only downloaded demo, cause i cant update it nor i have a option to check for updates.
I even have it on my bank account that i bought/donated.

Could it be that i just donated or the price of game really was 12,5 euros back in 23.12.2014 and if so what did i do wrong?
Cause on homepage i can only buy the game or download demo. :C

Re: Problem with purchase

Posted: Wed Mar 09, 2016 11:06 am
by DaveMcW
Check your status here: https://www.factorio.com/settings

Re: Problem with purchase

Posted: Wed Mar 09, 2016 11:12 am
by reindeer
Username: Reindeer

Joined: 2014-12-20

Membership: Free

So does this mean that i donated? Im confused :C

Re: Problem with purchase

Posted: Wed Mar 09, 2016 11:13 am
by DaveMcW
See if you can find the email with the upgrade code.

Re: Problem with purchase

Posted: Wed Mar 09, 2016 11:15 am
by sillyfly
Make sure you are logged in to www.factorio.com (Not the same as being logged in to the forums!)

If you still can only download the demo, you may have not entered your upgrade code when you purchased. Search your mailbox for an email titled "Factorio Upgrade Code". Should have come from "noreply@factorio.com" or something similar.

Re: Problem with purchase

Posted: Wed Mar 09, 2016 11:21 am
by reindeer
Oh damn that means i deleted that email cause last email is from 11.2.2015 and i purchased it on 23.12.2014
I only have doc about my purchase on a bank account.

Re: Problem with purchase

Posted: Wed Mar 09, 2016 11:34 am
by sillyfly
Try contacting support@factorio.com . Maybe there's something that can be done...

Re: Problem with purchase

Posted: Wed Mar 09, 2016 11:37 am
by reindeer
Ok i will try it, thank you for helping c: