Factorio Forums

Hi,

I'm having some trouble with my purchase.

I logged in to the website, went to the download page, and clicked 'buy' for Space age. This redirected me to Stripe, where I paid for a copy, but it ended up on an error page complaining about a missing zip code on my card.

I tried again. This time I ended up on Humble, with an error message saying "This key page has been claimed. If this is your key page, log in to access your Humble Library."

I think I did make a Humble Bundle account at some point in time, but I'd long since lost access to that, and got confused. So I bought it again, and got the same message.

Now I have three charges on my debit card, one of them reversed, and two keys. I'd like to refund one. How on earth do I do that?

Please write to support@factorio.com with payment issues, we will do our best to resolve it

you need to log in your humble account that is bound to the mail you used when you purchase Space Age. Than open the link again it will work and you will have the key code to write into the factorio website to upgrade your factorio account with space expansion.

It's probably a bug on the end of humble site that say the code has been redeem but don't worry it's not.