[0.15.x] Game won't launch on 0.15.x (doesn't even create window or log)

This subforum contains all the issues which we already resolved.
jdude700
Burner Inserter
Burner Inserter
Posts: 11
Joined: Mon Aug 08, 2016 4:26 am
Contact:

[0.15.x] Game won't launch on 0.15.x (doesn't even create window or log)

Post by jdude700 »

With the 0.15.x update the game will no longer launch on steam. click play it goes to launching then nothing.

If i revert back to 0.14.x the game launches completely fine.

I have completely reinstalled the game. tried different 15.x versions verified game integrity. restarted my computer completely multiple times. disabled all anti virus. restarted steam completely and killed all tasks in task manager.

Not sure what else to give.

jdude700
Burner Inserter
Burner Inserter
Posts: 11
Joined: Mon Aug 08, 2016 4:26 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by jdude700 »

This is the log. wasnt showing anything when i launch it but found the log file and this is what its saying.

Code: Select all

 0.001 2017-04-25 10:46:34; Factorio 0.14.23 (build 25374, win64, steam)
   0.001 Operating system: Windows 10 (version 1607) 
   0.001 Program arguments: "L:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.002 Read data path: L:/SteamLibrary/steamapps/common/Factorio/data
   0.002 Write data path: C:/Users/Josh/AppData/Roaming/Factorio
   0.002 Binaries path: L:/SteamLibrary/steamapps/common/Factorio/bin
   0.085 System info: [CPU:        Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 8 cores, RAM: 16351MB]
   0.086 Display options: [FullScreen: 0] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]
   0.087 Available display adapters: 3
   0.087  [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 980 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
   0.087  [1]: \\.\DISPLAY2 - NVIDIA GeForce GTX 980 {0x01, [-1920,0], 1920x1080, 32bit, 59Hz}
   0.087  [2]: \\.\DISPLAY3 - NVIDIA GeForce GTX 980 {0x01, [1920,0], 1920x1080, 32bit, 59Hz}
   0.088 Create display on adapter 0. Size 1280x720 at position [310, 162].
   0.150 Initialised Direct3D:[0] NVIDIA GeForce GTX 980; driver: nvd3dumx.dll 21.21.13.7653
   0.154     Video memory size (dedicated video/dedicated system/shared system/available): 4060/0/8175/4092 MB
   0.199 DSound: Starting _dsound_update thread
   0.199 DSound: Enter _dsound_update; tid=781352
   0.200 Device reset internal.
   0.206 Desktop composition is active.
   0.206 Graphics options: [Graphics quality: normal] [Video memory usage: all] [Light scale: 25%] [DXT: false]
   0.284 Loading mod core 0.0.0 (data.lua)
   0.298 Loading mod base 0.14.23 (data.lua)
   0.636 Checksum for core: 1291735968
   0.636 Checksum for mod base: 786624017
   3.575 Info PlayerData.cpp:55: Local player-data.json available, timestamp 1493079491
   3.575 Info PlayerData.cpp:60: Cloud player-data.json available, timestamp 1481074926
   3.868 Initial atlas bitmap size is 16384
   3.871 Created atlas bitmap 16384x8536
   4.125 Created atlas bitmap 4096x968
   4.134 Created atlas bitmap 4096x3652
  10.220 Sprites loaded
  10.220 Convert atlas 4096x968 to: trilinear-filtering 
  10.235 Convert atlas 4096x3652 to: mipmap 
  10.532 Loading sounds...
  12.050 Custom inputs active: 0
  12.095 Factorio initialised
  12.109 Game is running on selected version branch on Steam.
  23.127 DSound: Stopping voice
  23.127 DSound: Joining thread
  23.129 DSound: Exit _dsound_update; tid=781352
  23.129 DSound: Waiting for voice to stop ... signaled
  23.129 DSound: Joined thread
  23.129 DSound: Destroying thread
  23.129 DSound: Thread destroyed
  23.129 DSound: Releasing buffer
  23.129 DSound: Voice stopped
  23.129 DSound: Deallocating voice
  23.129 DSound: Deallocated voice
  23.166 Steam API shutdown.
  23.172 Goodbye

MagikHands
Manual Inserter
Manual Inserter
Posts: 2
Joined: Tue Apr 25, 2017 1:30 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by MagikHands »

I'm having the same issue.
Clearing out the logs revealed that none are generated when trying to launch 0.15.x :(

System Specs:
Windows 10 Pro 64-bit
NVIDIA GeForce GTX 1070
20 GB RAM
Intel(R) Core(TM) i7-2600K

Let me know if i can help out at all.

jermslio
Manual Inserter
Manual Inserter
Posts: 1
Joined: Tue Apr 25, 2017 2:03 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by jermslio »

Issue: Launching from Steam does not launch/open the game window. Factorio remains 'running' for a few seconds in steam then exits. Launching on 0.14 works fine.

Resolution (Temp): Disabled Trend Micro Maximum Security, game launched fine straight away. Obviously the full solution is to find a fix where anti-virus can be enabled.

Troubleshooting: My issue directly relates to Trend Micro Maximum Security v11.1. It seems that Factorio 0.15.x must have changed something that calls a process impacted by anti-virus, I'll try to determine whether this is a firewall issue or a file issue but disabling my anti-virus worked for this (obviously not ideal).

rhekis
Burner Inserter
Burner Inserter
Posts: 9
Joined: Tue Nov 29, 2016 3:40 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by rhekis »

I had the same issue Trend Micro Maximum Security v11.1.1045.
Disabling the AV protection was not sufficient, I had to quit the AV application successfully. Or add factorio.exe as a known whitelist executable (not ideal for long term).
I tried disabling all other settings a few at a time which did not seem to help. I am not seeing any blocking even logged within the av application itself either. A scan of the /steamapps/common/factorio directory comes up clean also.

With the av scanner enabled I see the following in the windows application log:

Faulting application name: Factorio.exe, version: 0.15.1.29050, time stamp: 0x58fe5094
Faulting module name: ntdll.dll, version: 6.1.7601.23714, time stamp: 0x58bf89e8
Exception code: 0xc0000005
Fault offset: 0x0000000000048f24
Faulting process id: 0x1320
Faulting application start time: 0x01d2bd6a7ab51bf4
Faulting application path: F:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b887677b-295d-11e7-9f98-14dae9096ffa

Fault bucket 488522709, type 28
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Factorio.exe
P2: 0.15.1.29050
P3: 58fe5094
P4: ntdll.dll
P5: 6.1.7601.23714
P6: 58bf89e8
P7: c0000005
P8: 0000000000048f24
P9:
P10:

Attached files:
C:\Users\phil\AppData\Local\Temp\WER8611.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\phil\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Factorio.exe_93255b73bb88dd94fa9f54038bf9fcfd33e98ea_08468ac2

Analysis symbol:
Rechecking for solution: 0
Report Id: b887677b-295d-11e7-9f98-14dae9096ffa
Report Status: 0


Running windows 7 x 64, 16 GB Ram, all non-optional windows updates applied.

Let me know if I can give any more info. Thank you!
EDIT: support case opened with trend micro. Asked them to help me provide you with log files.
Attachments
Report.txt
windows error report renamed txt
(8.98 KiB) Downloaded 154 times
Last edited by rhekis on Tue Apr 25, 2017 3:04 am, edited 2 times in total.

jdude700
Burner Inserter
Burner Inserter
Posts: 11
Joined: Mon Aug 08, 2016 4:26 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by jdude700 »

Dont have any anti virus even installed. and windows defender is completely disabled.

rhekis
Burner Inserter
Burner Inserter
Posts: 9
Joined: Tue Nov 29, 2016 3:40 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by rhekis »

jdude700 wrote:Dont have any anti virus even installed. and windows defender is completely disabled.
What OS?

jdude700
Burner Inserter
Burner Inserter
Posts: 11
Joined: Mon Aug 08, 2016 4:26 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by jdude700 »

Windows 10 64bit
i7-3770k
16gb ddr3 ram
SSD
gtx980

MagikHands
Manual Inserter
Manual Inserter
Posts: 2
Joined: Tue Apr 25, 2017 1:30 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by MagikHands »

Have you tried using the stand-alone install experimental version from their website?
I ended up getting it working using that and disabling my anti-virus.
Still wouldn't work in Steam for me though.

axelsword
Inserter
Inserter
Posts: 23
Joined: Sun Mar 27, 2016 12:11 pm
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by axelsword »

Thank you! Once I disabled trend micro maximum security, game launched.
Also, windows SmartScreen prevented the "Setup_Factorio_x64_0.15.1.exe" from launching, claiming that it was a trojan.

I added factorio exe to trend micro exceptions list.
e:\steam\steamapps\common\Factorio\bin\x64\factorio.exe
(or whatever your steam installation location happens to be)
Now I can enjoy factorio 0.15!

jdude700
Burner Inserter
Burner Inserter
Posts: 11
Joined: Mon Aug 08, 2016 4:26 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by jdude700 »

MagikHands wrote:Have you tried using the stand-alone install experimental version from their website?
I ended up getting it working using that and disabling my anti-virus.
Still wouldn't work in Steam for me though.
tried that completely fresh install onto a new hard drive from the website and does the exact same thing just has the loading icon for half a second then nothing tried a bunch of compatability mode as well.

Jfunk1994
Manual Inserter
Manual Inserter
Posts: 2
Joined: Tue Apr 25, 2017 10:03 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by Jfunk1994 »

I don't know if this will work for everyone, but it worked for me. I was having a similar problem where the game wouldn't launch and when it did crash it wouldn't generate a log either. The game launches and runs fine in 0.14.23 but doesn't work in 15.x. After having reinstalled the game, deleting configs, verifying and the whole nine yards, I noticed I had some apps that were hooking into the program when I viewed the windows event viewer crash log. What ended up working was I disabled or closed any apps that have an in game ui or hook, so things like the Steam in-game UI and Razer Synapse in my case. When I closed those two things the game would launch and run fine, and after it launched I could restart Synapse without any issues.

For comparison, I have:
i7-4790k
nVidia 970gtx
Windows 7
Steam version of Factorio

jdude700
Burner Inserter
Burner Inserter
Posts: 11
Joined: Mon Aug 08, 2016 4:26 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by jdude700 »

Jfunk1994 wrote:I don't know if this will work for everyone, but it worked for me. I was having a similar problem where the game wouldn't launch and when it did crash it wouldn't generate a log either. The game launches and runs fine in 0.14.23 but doesn't work in 15.x. After having reinstalled the game, deleting configs, verifying and the whole nine yards, I noticed I had some apps that were hooking into the program when I viewed the windows event viewer crash log. What ended up working was I disabled or closed any apps that have an in game ui or hook, so things like the Steam in-game UI and Razer Synapse in my case. When I closed those two things the game would launch and run fine, and after it launched I could restart Synapse without any issues.

For comparison, I have:
i7-4790k
nVidia 970gtx
Windows 7
Steam version of Factorio
This is it. Razer Synapse is casuing the game to not launch. disabled it and re-enabled all the others and it works now.

daniel34
Global Moderator
Global Moderator
Posts: 2761
Joined: Thu Dec 25, 2014 7:30 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by daniel34 »

jdude700 wrote:
Jfunk1994 wrote:I noticed I had some apps that were hooking into the program when I viewed the windows event viewer crash log. What ended up working was I disabled or closed any apps that have an in game ui or hook, so things like the Steam in-game UI and Razer Synapse in my case. When I closed those two things the game would launch and run fine, and after it launched I could restart Synapse without any issues.
This is it. Razer Synapse is casuing the game to not launch. disabled it and re-enabled all the others and it works now.
Razer Synapse also was the issue here: viewtopic.php?f=49&t=44516 (this also contains a minidump)
There is some kind of incompability between it and Factorio 0.15, at least the Steam version.
quick links: log file | graphical issues | wiki

user3748
Burner Inserter
Burner Inserter
Posts: 5
Joined: Sun Mar 27, 2016 10:13 pm
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by user3748 »

Hello, I also run Razer Synapse 2.0 on my computer and get the same exact crash.

However leaving Razer Synapse on and going to steam -> factorio[0.15.x] -> properties -> update
and disabling or enabling the steam cloud synch fixes the problem for a random amount of time until the game crashes directly on startup again with this message.
Windows crash error
But after receiving the crash message and enabling or disabling the steam cloud synch the game starts just fine with Razer Synapse 2.0 running all the time.

Maybe it's still related to the steam cloud somehow. I don't know. I hope this helps in any way fixing this bug.

That's what the log is saying:
factorio-currnet.log
Edit: After i disabled my antivirus Software which was causing the issue. Factorio 0.15.2 is now starting properly. Razer Synapse 2.0 was not the problem in my case.

Sincerly,

user3748
Last edited by user3748 on Wed Apr 26, 2017 2:23 pm, edited 1 time in total.

Radagastdogcat
Manual Inserter
Manual Inserter
Posts: 1
Joined: Tue Apr 25, 2017 4:51 pm
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by Radagastdogcat »

I had a similar problem. The program would load to 30%, pause and then spit out a crash report. First thing this morning I didn't have this problem but I looked at my Mod list to see they were updated. After that I had the problem. Removing the mod folder solved this problem.
Attachments
factorio-current.log
(3.05 KiB) Downloaded 138 times

Loewchen
Global Moderator
Global Moderator
Posts: 8285
Joined: Wed Jan 07, 2015 5:53 pm
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by Loewchen »

Radagastdogcat wrote:I had a similar problem. The program would load to 30%, pause and then spit out a crash report. First thing this morning I didn't have this problem but I looked at my Mod list to see they were updated. After that I had the problem. Removing the mod folder solved this problem.
There is no crash in this log.

daniel34
Global Moderator
Global Moderator
Posts: 2761
Joined: Thu Dec 25, 2014 7:30 am
Contact:

Re: [15.x] Game wont launch on 0.15.x

Post by daniel34 »

Radagastdogcat wrote:I had a similar problem. The program would load to 30%, pause and then spit out a crash report. First thing this morning I didn't have this problem but I looked at my Mod list to see they were updated. After that I had the problem. Removing the mod folder solved this problem.
It was most certainly not the bug from this thread, but from viewtopic.php?f=30&t=44672
A missing base mod will crash the game at 30%, this also explains why removing the mods folder fixed it.
quick links: log file | graphical issues | wiki

posila
Factorio Staff
Factorio Staff
Posts: 5201
Joined: Thu Jun 11, 2015 1:35 pm
Contact:

Re: [0.15.x] Game won't launch on 0.15.x (doesn't even create window)

Post by posila »

Hi, I have made this thread sticky so other people who have similar issues (antivirus blocking Factorio, or third party software causing crash) can easily find information about what might be a problem.
It seems to me the game crashes even before our code starts running (or really soon after) since no factorio logs are created, so I doubt we can fix it from our side. I can understand an antivirus mistakes something in almost 20MB executable with malware, but incompatibility with Razer software is strange. One of our devs is using Razer keyboard and hasn't had any issues ... could it be just some outdated version of Razer Synapse?
In past we had also some incompatibility issue with very old version of Logitech QuickCam software.

Similar reports:
viewtopic.php?f=7&t=45195
viewtopic.php?f=7&t=44581
viewtopic.php?f=7&t=44543

Jfunk1994
Manual Inserter
Manual Inserter
Posts: 2
Joined: Tue Apr 25, 2017 10:03 am
Contact:

Re: [0.15.x] Game won't launch on 0.15.x (doesn't even create window)

Post by Jfunk1994 »

posila wrote:Hi, I have made this thread sticky so other people who have similar issues (antivirus blocking Factorio, or third party software causing crash) can easily find information about what might be a problem.
It seems to me the game crashes even before our code starts running (or really soon after) since no factorio logs are created, so I doubt we can fix it from our side. I can understand an antivirus mistakes something in almost 20MB executable with malware, but incompatibility with Razer software is strange. One of our devs is using Razer keyboard and hasn't had any issues ... could it be just some outdated version of Razer Synapse?
In past we had also some incompatibility issue with very old version of Logitech QuickCam software.
In my case I was able to kill the process of just the Razer in-game configurator and have Factorio boot with no problems (RazerIngameEngine.exe), I even renamed the install folder for the ingame engine so Synapse can't boot it. It could be an old version of Synapse, but I think it might just be that only certain peripherals use the ingame engine, peripherals such as the Naga. Under the main tab of Synapse, so keyboard or mouse, there are some sub categories, one of which would be addon, and one of the options under that category is a setting to enable the use of the ingame configurator. It binds to a key shortcut (I think mine was set to alt+` or something) and it hooks to programs similarly to something like Overwolf or Nvidia share or that sidebar the Quickcam software would use. Pressing the key shortcut opens a small window where you can change the keybinds of your mouse. It could be that it hooking to Factorio is causing a crash, or maybe it could be a rendering issue, but closing RazerIngameEngine.exe was sufficient to allow me to boot.

The closest thing I have to a crash log would be the windows generated .wer file. It has a list of the things that were loaded when the program crashed, so maybe that would a little helpful.
Windows Generated Crashlog

Post Reply

Return to “Resolved Problems and Bugs”