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Can't request a new password

Posted: Tue Jun 06, 2017 10:44 pm
by Neemys
I ask for a new account 2-3 weeks ago and receive my temporary password. Now when I try to log-in the password don't work, it may be expired, but I can't request a new one. The link is not on the login page and if I manually enter the password reset page link, I get an internal server error ?

Is there something I can do to reset ? Or maybe an admin can do that ?

(Username : Neemys)

(I know that I need to change the temporary password, I was away and never log-in)

Re: Can't request a new password

Posted: Wed Jun 07, 2017 4:10 pm
by Gangsir
Hi there Neemys.

Sorry to hear you're having trouble! I can confirm that your account does indeed exist, and your email is confirmed. I have sent another temporary password to the email that you used to sign up. Please let me know if you are able to log into the account with that.

Thanks.

Re: Can't request a new password

Posted: Wed Jun 07, 2017 8:15 pm
by Neemys
Perfect, I have log in and set up a password, thank you ;)