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Restoring my old account
Posted: Sat Mar 27, 2021 2:28 pm
by DaBoiT
Dear Support-team,
I have already contacted you per E-mail, however, I do not know if you are still active there. My problem is the following:
About six years ago, my grandpa bought me this game. Today I came across the . exe file and wanted to install the game again. The problem is that I have to log in to update and I do not know the email nor the password. Now I am stuck at version 0. 12. 29 and would like to update the game. Is that still somehow possible to link the game to my new account which I created today?
I would appreciate an answer.
Greetings,
DaBoiT
Re: Restoring my old account
Posted: Sat Mar 27, 2021 3:19 pm
by Loewchen
Which e-mail address did you contact?
Do you at least have your old factorio.com account name?
Re: Restoring my old account
Posted: Sun Mar 28, 2021 6:01 pm
by DaBoiT
Hello
I contacted
support@factorio.com and already got in touch with them yesterday, unfortunately i remember neither one. My best guess would be Matt1312
Re: Restoring my old account
Posted: Sun Mar 28, 2021 9:42 pm
by Klonan
DaBoiT wrote: ↑Sat Mar 27, 2021 2:28 pm
I have already contacted you per E-mail, however, I do not know if you are still active there.
Sorry, we don't have 24/7 coverage of the support emails on the weekend,
Our customer support and care division will get to you as soon as possible and we have escalated your ticket to our chief technical support officer and head customer excellence manager
Re: Restoring my old account
Posted: Tue Mar 30, 2021 7:49 pm
by NotRexButCaesar
Klonan wrote: ↑Sun Mar 28, 2021 9:42 pm
DaBoiT wrote: ↑Sat Mar 27, 2021 2:28 pm
I have already contacted you per E-mail, however, I do not know if you are still active there.
Sorry, we don't have 24/7 coverage of the support emails on the weekend,
Our customer support and care division will get to you as soon as possible and we have escalated your ticket to our chief technical support officer and head customer excellence manager
Are those real positions or was that a joke?
Re: Restoring my old account
Posted: Tue Mar 30, 2021 9:48 pm
by eradicator
NotRexButCaesar wrote: ↑Tue Mar 30, 2021 7:49 pm
Klonan wrote: ↑Sun Mar 28, 2021 9:42 pm
Our customer support and care division will get to you as soon as possible and we have escalated your ticket to our chief technical support officer and head customer excellence manager
Are those real positions or was that a joke?
My bet: He's talking about himself, himself and himself.
