Factorio Forums

Good day everybody.
I have this problem when I try to log in to my factorio account in game. I fill out my username, password and hit confirm but the game throws a "Couldn't parse the response from auth server. This seems to be an internal server error." message. I've tried to create an account in game but it threw that message, so I've created an account on factorio website and linked it with my steam account. When I tried to log in, nothing changed. I've also checked my firewall settings and even tried to log in to my account with the firewall disabled, yet the game still threw the message.
Oddly enough, when I've tried to connect to my account in game on cell data it worked!
Does anybody know what to do?
Is it possible that my internet provider's blocking the connection?
I've attached some config files, player data and a screenshot of the message.
Thank you in advance for any response,
Mr Incognito.

Post the log after a session with the issue, see my signature.

Good morning,
I'm sorry. I completely forgot to attach the log.
Anyway, here is the log.
Best regards,
Mr Incognito.

Could not resolve host: auth.factorio.com

It failed to get the authorization server ip from your dns, likely a router misconfiguration. First to try, change the DNS in your router.

What do you get when you visit https://auth.factorio.com/hello-world in a browser?

Hello

I just bought Factorio from steam and I Get the same message when trying to log in.

Frogstar wrote: ↑

Sat Nov 23, 2019 4:30 pm

I Get the same message when trying to log in.

Then answer the same questions above.

Good evening,
Sorry for the delay, I was out of town.
When I open https://auth.factorio.com/hello-world in my browser I can see the hello world page without a problem.
Screenshot attached.
Regards,
Mr Incognito.

Hello everybody,
Thank you so much for your help and quick responses.
I´ve just tried to log in to my account in game and it worked! I don't know exactly how long it took for it to start comunicating with the authentification server because as stated above I've been out of town, but it was anywhere between two and six days after I purchased Factorio on steam.
So if you face this same problem, just be patient. However, if nothing happens its probably a good idea to contact someone on this forum.
I hope this thread will come in handy to someone.
Take care,
Mr Incognito.