"Couldn't parse the response from auth server." message when loging in to profile in game.

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Mr_Incognito
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"Couldn't parse the response from auth server." message when loging in to profile in game.

Post by Mr_Incognito » Thu Nov 21, 2019 11:15 pm

Good day everybody.
I have this problem when I try to log in to my factorio account in game. I fill out my username, password and hit confirm but the game throws a "Couldn't parse the response from auth server. This seems to be an internal server error." message. I've tried to create an account in game but it threw that message, so I've created an account on factorio website and linked it with my steam account. When I tried to log in, nothing changed. I've also checked my firewall settings and even tried to log in to my account with the firewall disabled, yet the game still threw the message.
Oddly enough, when I've tried to connect to my account in game on cell data it worked!
Does anybody know what to do?
Is it possible that my internet provider's blocking the connection?
I've attached some config files, player data and a screenshot of the message.
Thank you in advance for any response,
Mr Incognito.
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info.zip
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Last edited by Mr_Incognito on Fri Nov 22, 2019 8:34 am, edited 1 time in total.

Loewchen
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Re: "Couldn't parse the response from auth server." message when loging in to profile in game.

Post by Loewchen » Thu Nov 21, 2019 11:31 pm

Post the log after a session with the issue, see my signature.

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Re: "Couldn't parse the response from auth server." message when loging in to profile in game.

Post by Mr_Incognito » Fri Nov 22, 2019 8:32 am

Good morning,
I'm sorry. I completely forgot to attach the log.
Anyway, here is the log.
Best regards,
Mr Incognito.
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factorio-current.log
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Re: "Couldn't parse the response from auth server." message when loging in to profile in game.

Post by Loewchen » Fri Nov 22, 2019 11:10 am

Could not resolve host: auth.factorio.com
It failed to get the authorization server ip from your dns, likely a router misconfiguration. First to try, change the DNS in your router.

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Re: "Couldn't parse the response from auth server." message when loging in to profile in game.

Post by Sanqui » Fri Nov 22, 2019 1:47 pm

What do you get when you visit https://auth.factorio.com/hello-world in a browser?
ovo

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Re: "Couldn't parse the response from auth server." message when loging in to profile in game.

Post by Frogstar » Sat Nov 23, 2019 4:30 pm

Hello

I just bought Factorio from steam and I Get the same message when trying to log in.

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Re: "Couldn't parse the response from auth server." message when loging in to profile in game.

Post by Loewchen » Sat Nov 23, 2019 5:33 pm

Frogstar wrote:
Sat Nov 23, 2019 4:30 pm
I Get the same message when trying to log in.
Then answer the same questions above.

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Re: "Couldn't parse the response from auth server." message when loging in to profile in game.

Post by Mr_Incognito » Tue Nov 26, 2019 6:06 pm

Good evening,
Sorry for the delay, I was out of town.
When I open https://auth.factorio.com/hello-world in my browser I can see the hello world page without a problem.
Screenshot attached.
Regards,
Mr Incognito.
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HelloWorld.PNG
HelloWorld.PNG (48.25 KiB) Viewed 98 times

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Re: "Couldn't parse the response from auth server." message when loging in to profile in game.

Post by Mr_Incognito » Wed Nov 27, 2019 8:31 pm

Hello everybody,
Thank you so much for your help and quick responses.
I´ve just tried to log in to my account in game and it worked! I don't know exactly how long it took for it to start comunicating with the authentification server because as stated above I've been out of town, but it was anywhere between two and six days after I purchased Factorio on steam.
So if you face this same problem, just be patient. However, if nothing happens its probably a good idea to contact someone on this forum.
I hope this thread will come in handy to someone.
Take care,
Mr Incognito.

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